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Portobello offers free shipping for all address in Australia and New Zealand. As Portobello offers custom-made jewellery, rather than ready-made pieces, they will take about three weeks to arrive.
In that time, you can track your delivery and stay updated on every stage of your order.
Portobello offers no questions asked returns or exchanges on your purchase for up to 30 days. If you do wish to return your product, it must be in its original, unused condition and contain the original box used for packaging.
Portobello does not offer free returns. If you wish to return your purchase, you must courier the product and insure the shipment at your own cost.
Portobello is a Melbourne-based start-up that provides customers with customised jewellery and a platform to design that one off piece. The co-founders of successful online businesses Spreets.com.au and StyleTread.com.au are behind the business, which launched in January 2014.
Each piece of jewellery worth $1000 or more comes with a free valuation certificate. They take great pride in the quality of their jewellery, offering a one year warranty, change of mind returns up to 30 days, and a reasonably priced repairs.
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