PINWise – PIN Numbers compulsory from 1st August, 2014

From August 1st, you’ll be required to ditch your pen for your PIN when using your card to make purchases in Australia. Find out what it takes to be PINwise.

What is PINwise?

PINwise is a campaign from the Industry Security Initiative (ISI) which aims to educate people about using their PINs for card transactions. The ISI is made up of representatives from Visa, MasterCard and Diners Club International, and their campaign encourages cardholders to use their PINs in light of new legislation which will require the use of PINs to authorise purchases from August 1st, 2014.

Going from Pen to Pin on August 1

  • Can I still use the sign option? Why will I have to use my PIN from now on?

    From August 1st, 2014 you are required to use PINs to authorise purchases. Using a PIN is safer than signing to authorise a card transaction. When you enter your PIN, your transaction is sent in real-time to your card issuer, namely your bank or credit union, who they then authorise the encrypted transaction. If you lose your credit card there is a chance that the thief may be able to imitate your signature. Whereas now, the thief would need your card and your PIN to use your card.

  • How can I get a PIN or find out my PIN?

    If you hold a debit or credit card issued in Australia, then your card will already have PIN. If you are not aware of this PIN you will be able to request another one from your bank or card issuer over the internet, by phone or through the mail. Some banks/card issuers may also allow you to choose your own PIN, which can help you as you'll be able to select something you will remember.

    I've got a lot of cards. How do I remember all my PINs?

    As mentioned above, some card issuers will allow you to select your own PIN. If you are able to do this, you may be able to choose the same PIN for all of your cards or choose something that is relatively easy to remember. Just remember to take every precaution to keep your PIN secure in order to minimise the chances of someone being able to find your PIN out.

Using your PIN instead of your pen: A quick guide

Nearly all transactions in Australia made using a debit or credit card will require a PIN. There are, however, a few exceptions. This includes contactless transactions for under $100, transactions made at unattended terminals, small ticket payments that don't require a signature or PIN, and some signature-only cards that are still issued by some providers.

Mastercard and Visa allow contactless payments:

PayPass with Mastercard

Rates last updated February 21st, 2018
Name Product Purchase rate (p.a.) Balance transfer rate (p.a.) Annual fee Product Description
ANZ Low Rate
12.49% p.a.
0% p.a. for 15 months
$58 p.a.
Save with a 0% p.a. introductory rate on balance transfers for 15 months with no BT fee. Plus a low 12.49% p.a. interest rate on purchases.
Bankwest Breeze Classic Mastercard
12.99% p.a.
0% p.a. for 24 months with 2% balance transfer fee
$79 p.a.
Receive a long-term balance transfer offer of 0% p.a. for 24 months, a low ongoing purchase rate and up to 55 interest-free days on purchases.
Bankwest Zero Platinum Mastercard
17.99% p.a.
2.99% p.a. for 9 months
$0 p.a.
A platinum credit card with no annual fee. Also enjoy complimentary travel insurance with 24/7 Concierge service.
ANZ Low Rate Platinum
11.49% p.a.
0% p.a. for 15 months
$99 p.a.
Enjoy 0% p.a. on balance transfers for 15 months with no BT fee, combined with platinum card privileges and complimentary insurances.
Bankwest Breeze Platinum Mastercard
12.99% p.a.
0% p.a. for 24 months with 2% balance transfer fee
$99 p.a.
Receive a 0% p.a. interest rate on balance transfers for 24 months, complimentary travel insurance and 0% foreign transaction fees.

Compare up to 4 providers

PayWave with Visa

Rates last updated February 21st, 2018
Name Product Purchase rate (p.a.) Balance transfer rate (p.a.) Annual fee Product Description
NAB Premium Card - Exclusive Offer
19.74% p.a.
0% p.a. for 25 months
$90 p.a.
Exclusive to, enjoy a no BT fee, 0% balance transfer offer for 25 months and seven complimentary insurance covers.
HSBC Platinum Credit Card
19.99% p.a.
0% p.a. for 22 months with 2% balance transfer fee
$129 p.a.
Offers a 0% p.a. for 22 months balance transfer and an annual fee refund each year when you spend $6,000. Plus, complimentary travel insurance.
St.George Vertigo Platinum - Online Offer
12.74% p.a.
0% p.a. for 24 months
$99 p.a.
Platinum card benefits including complimentary insurance, plus 0% p.a. for 24 months on balance transfers (with no BT fee). Ends 28 February 2018.
Westpac Low Rate - Online Offer
13.49% p.a.
0% p.a. for 30 months with 2% balance transfer fee
$0 p.a. annual fee for the first year ($59 p.a. thereafter)
Take advantage of 0% p.a. for 30 months on balance transfers with a 2% balance transfer fee when you apply online by 28 February 2018.
Virgin Australia Velocity Flyer Card - Bonus Points Offer
20.74% p.a.
0% p.a. for 18 months
$64 p.a. annual fee for the first year ($129 p.a. thereafter)
Earn up to 60,000 bonus Velocity Points in the first 3 months and enjoy a discounted annual fee of $64 for the first year. Ends 28 February 2018.

Compare up to 4 providers

Learn more about and compare Contactless Paywave and Paypass Credit Cards here

You will only need to use a PIN when you are physically withdrawing money from an ATM or paying in person at a point-of-sale terminal. A PIN is still not required when making purchases online or booking anything over the phone or by mail. The PIN you use is the same one when withdrawing cash at an ATM using your card.

PIN Security tips

  • Don't use numbers that can be easily guessed or from information that is publically available, such as your birth year or your birth date
  • Avoid choosing a PIN that uses repeat numbers or numbers in a sequence ie. 4444 or 5678
  • Some card issuers let you choose longer PINs of up to six characters. This is harder for a thief to guess and makes for a more secure PIN
  • Do not disclose your PIN to anyone, including staff at your bank. Staff do not need to know your PIN and shouldn't ask for this information
  • If you think someone has discovered your PIN you should change it immediately
  • Do not ask retail staff to enter your PIN for you
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PINwise for the physically and mentally impaired

Using a PIN may not be as accessible for some as it is for others. For those with physical and mental impairments that may have difficulty using a PIN, it's best to get in contact with your card provider. You may be able to request a replacement card that will allow you to continue to use your signature to authorise payments.

Being PINwise when travelling to and from Australia

Before you travel overseas, make sure you know your PIN so you'll have ready access to your money. If you have a six digit PIN, you may not be able to process transactions overseas using your card. If you have no second payment option to rely on while travelling, it may be worth switching to a four digit PIN for the duration of your trip.

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What do I need to do to be PINwise?

  • Find out your PINs for all your debit and credit cards
  • Learn your PINs or change them to something you will remember, but that won't be guessed by someone else
  • Start using your PIN instead of your signature for point-of-sale transactions from August 1st 2014.

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2 Responses

  1. Default Gravatar
    July 30, 2014

    Hi – The other day I went to a major hardware chain and bought about $30 of stuff. Fronted up to the checkout, shoved the Debit MasterCard in the slot, and the next thing I knew I was given a receipt and was being ushered out the door with my purchase.

    My problem is, I was expecting to be asked for my PIN. I have carefully disabled the PayWave feature so I would be required to use the PIN, now it seems nobody wants me to enter it!

    Is it possible to get a recognised Debit Card that absolutely demands I use my PIN on EVERY transaction? The minor inconvenience is absolutely nothing compared to the hassle of disputing payments when your card has been, er, “misused”. I’ve had to do it once when our cards were hacked, and I never want to do it again.

    • Staff
      ElizabethJuly 31, 2014Staff

      Hi gordon451,

      Thanks for your question.

      This would depend on your card provider (your bank), although I am currently unaware of a debit card that would allow you to do this. You’ve already mentioned that you’ve disabled the PayWave feature. All card transactions should require a PIN except for some small ticket payments under $35, transactions from unattended terminals, etc. Your best bet may be to get in contact with your bank and discuss your security concerns, and they may be able to discuss a solution.

      Hope this has helped.



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