Review: Pinoy First international money transfers

Get competitive exchange rates and fees when you send money from Australia to the Philippines with Pinoy First.

Updated

Fact checked
This product is not currently available via Finder. Visit the provider's website directly, or compare other options.

We’re reader-supported and may be paid when you visit links to partner sites. We don’t compare all products in the market, but we’re working on it!

Quick verdict

Good for
  • Competitive exchange rates and fees
  • Multiple transfer methods
  • Prompt customer support
Not so great for
  • Sending money to somewhere other than the Philippines
  • Smaller transfers

Pinoy First exchange rates and fees

Pinoy First offers competitive exchange rates that are typically higher than you might get from a major bank. However, the company does make money from the margin that it adds to its rates. The margin is the difference between the standard mid-market exchange rate and the exchange rate that Pinoy First quotes you.

A flat transaction fee also applies to each transfer. Bank transfers attract the lowest fees, while cash pick-up and home delivery transactions are more expensive.

Available currencies

Pinoy First specialises in international money transfers from Australia to the Philippines, allowing you to pay in Australian dollars (AUD) and send Philippine pesos (PHP) to friends and family in the Philippines.

No other currencies are available.

Take a look at other money transfer services that send to the Philippines.

What types of transfers can you make with Pinoy First?

Pinoy First offers three transfer types:

  • Bank account transfers. You can send money from your Australian bank account to any bank account in the Philippines.
  • Cash pick-up transfers. If you want your recipient to access the funds as quickly as possible, you can send a cash pick-up transfer, which they can collect from Pinoy First's network partner locations across the Philippines.
  • Home delivery transfers. If convenience is your main concern, Pinoy First can also deliver the cash to your recipient's doorstep.

How long does a transfer with Pinoy First take?

Pinoy First transfer times vary depending on the transfer method you select and how long it takes for your payment to clear in Pinoy First's bank account.

Bank account transfers

Clock icon for transfer speed

Same business day

Once your payment has cleared, the funds you send should arrive in your recipient's account on the same business day if sent to a BDO account, or by the end of the day if sent to a non-BDO account. Cut-off time for same-day processing is 12:00pm AEST.

Cash pick-up transfers

Clock icon for transfer speed

2-3 hours

Once your payment has cleared with Pinoy First, your recipient should be able to collect the cash you send within 2-3 hours.

Home delivery transfers

Clock icon for transfer speed

Time varies

Processing time varies depending on a range of factors, including how long your deposit takes to clear and where your recipient lives.

What payment methods does Pinoy First accept?

Pinoy First only accepts Internet banking transfers.

Is Pinoy First safe to use?

  • Security and regulation: Regulated by ASIC and reports to AUSTRAC
  • Established: January 2013
  • Reviews: TrustScore of 8.9/10 from 28 reviews on Trustpilot

*According to Pinoy First and Trustpilot on 5 February 2019.

Pinoy First is regulated by the Australian Securities and Investments Commission (ASIC). It is also registered as a remittance service with AUSTRAC (Australian Transaction Reports and Analysis Centre) and must satisfy AUSTRAC reporting requirements.

There's limited information on the company's website about what other security measures are in place to protect client funds. However, when you register for an account, you're required to create a four-digit security PIN, which you'll need to use to identify and authorise any transactions.

How does Pinoy First make money?

Pinoy First makes money in two ways:

  • Fees. Pinoy First charges a transfer fee on all transactions. This fee varies depending on the type of transfer you choose.
  • Exchange rate margin. The margin refers to the difference between the mid-market exchange rate and the exchange rate that Pinoy First offers to customers. The mid-market rate is the figure you see quoted on XE and Google – it's also known as the interbank rate and reflects the true value of one currency relative to another. For example, at the time of writing the mid-market AUD/PHP rate was 1 AUD = 37.82 PHP, while Pinoy First quotes an exchange rate of 1 AUD = 37.60 PHP.

How to register an account

How do I make an international money transfer with Pinoy First?

If you want to send money from Australia to the Philippines with Pinoy First, here's what you'll need to do:

  • Step 1: Login to your account.
  • Step 2: Create a payment instruction. You'll need to specify how much money you want to send and how your recipient will access the funds.
  • Step 3: Review the exchange rate and fee that will apply to your transaction.
  • Step 4: Transfer funds to Pinoy First's bank account using your online banking service.
  • Step 5: Once your payment has cleared, Pinoy First will forward the money to your recipient.
  • Step 6: You will receive email updates on the status of your transaction and you can also track the transfer online through the Pinoy First website.

What is Pinoy First?

Pinoy First is an international money transfer service that specialises in sending money from Australia to the Philippines. Established in January 2013, the Queensland-based business offers online transfers to anywhere in the Philippines. The company offers same-day transaction processing and aims to provide a secure and reliable way to send funds overseas.

In a nutshell

Pros

  • Competitive transfer costs. Compare the exchange rate and transaction fees charged by Pinoy First with those offered by other money transfer services to work out whether it offers good value for money.
  • Multiple transfer types. Whether you want to send a bank account transfer, home delivery or cash pick-up, Pinoy First allows you to choose the most convenient option for your needs.
  • Customer support. You can contact Pinoy First's customer support team from 9am to 5pm Brisbane time via phone, email and live chat.

Cons

  • Philippines only. If you want to send an international money transfer to somewhere other than the Philippines, you'll need to consider other transfer services.
  • Fees on small transfers. Because Pinoy First charges flat fees on all transfers, if you're only sending a small amount you might be able to find a lower transaction fee elsewhere.

How does Pinoy First compare to other providers?

Check out the table below to find out how the exchange rates, transaction fees and transfer times of Pinoy First compare to those offered by other leading transfer services.

Min. Transfer Amount Transfer Speed Online Transfer Fee Rate Amount Received Description CTA Details
GBP 0 1 - 2 days AUD 1.99 36.78 PHP
183,825
Azimo sends money directly to a bank account or over 280,000 cash pick-up points. It also has fast transfers to 50+ countries. Go to site Show details
AUD 2,000 1 day AUD 0.00 36.891 PHP
184,454
SendFX guarantees to match any competitor’s exchange rate. T&Cs apply.
Fee-free transfers in 30+ currencies to over 200 countries.
Go to site Show details
AUD 2,000 1 day AUD 0.00 36.891 PHP
184,454
Better exchange rates for Finder customers.
WorldFirst sends 60+ currencies at competitive rates with no fees. If you find a better eligible quote, WorldFirst will beat it.
Go to site Show details
AUD 250 1 - 2 days AUD 15.00 36.891 PHP
183,900
$0 transfer fees for Finder customers.
OFX has no maximum limit transfers, with competitive exchange rates for 45+ currencies.
Go to site Show details
AUD 1 1 day AUD 30.00 37.039 PHP
184,083
Pay no fees on your first two transfers, up to $3,000.
SingX offers the real exchange rate every time you make a transfer and can help you send money across the world.
Go to site Show details
AUD 1 Within an hour AUD 2.99 36.78 PHP
183,788
MoneyGram has fast cash pick-up transfers to more than 350,000 agent locations worldwide. Go to site Show details
AUD 10 Within an hour AUD 2.99 36.631 PHP
183,048
Special offers like free transfers and better exchange rates available for new customers.
Remitly has quick, affordable transfers around the world, with both express and economy options.
Go to site Show details
AUD 1 Same day AUD 0.00 36.854 PHP
184,269
XE has fast transfers with no fees and a range of foreign currency tools. Go to site Show details
AUD 200 1 - 2 days AUD 25.00 36.694 PHP
182,552
Exclusive: Use code FINDER10 to receive US$10 off your first transaction.
InstaReM offers simple transfers with a flat 0.5% transfer fee for most transfers. Zero-margin rates on some currencies.
Go to site Show details
AUD 1 Same day AUD 3.99 36.594 PHP
182,826
Use promo code 3FREE to send your first 3 transfers with no fee. Conditions apply.
WorldRemit sends money to 110+ countries for bank-to-bank deposits, cash pick-ups or mobile top-ups.
Go to site Show details
AUD 1 1 - 2 days AUD 30.00 37.039 PHP
184,081
TransferWise uses the mid-market rate and transparent fees to help you send money in 45+ currencies. Go to site Show details
AUD 5 1 - 2 days EUR 3.00 36.669 PHP
179,268
Special offer: Zero fees on your first 10 transfers.
CurrencyFair has bank-beating exchange rates and fast transfer times on 15+ popular currencies.
Go to site Show details

Compare up to 4 providers

Disclaimer: Exchange rates change often. Confirm the total cost with the provider before transferring money.

FAQs

More guides on Finder

International Money Transfer Offers

Important Information*
Logo for Azimo International Money Transfers
Azimo International Money Transfers

Azimo sends money directly to a bank account or over 280,000 cash pick-up points. It also has fast transfers to 50+ countries.

Logo for TorFX International Money Transfers
TorFX International Money Transfers

TorFX guarantees to match any competitor's exchange rate. Conditions apply.
TorFX sends money overseas in 30+ currencies, with competitive rates for transfer amounts over $2,000.

Logo for SendFX International Money Transfers
SendFX International Money Transfers

SendFX guarantees to match any competitor’s exchange rate. T&Cs apply.
Fee-free transfers in 30+ currencies to over 200 countries.

Logo for WorldFirst International Money Transfers
WorldFirst International Money Transfers

Better exchange rates for Finder customers.
WorldFirst sends 60+ currencies at competitive rates with no fees. If you find a better eligible quote, WorldFirst will beat it.

Ask an Expert

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use, Disclaimer & Privacy Policy and Privacy & Cookies Policy.
Go to site