Phone line installation

Find out how to get a new phone line connected to your home or business.

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With the rise of mobile devices and the arrival of the nbn, a phone line is no longer an essential requirement for Australian homes. But if you need a phone line for your home phone or your ADSL broadband service, you'll need to find a reliable phone line installation service.

Keep reading for more information on the phone line installation process and how to get your new line connected as quickly as possible.

What is a phone line installation service?

As the name suggests, a phone line installation service specialises in installing phone lines for homes and businesses. Some companies focus solely on phone and data connection tasks, while others also offer a wider range of electrical services including upgrading switchboards and installing lighting and smoke alarms.

What does a phone line installation do?

A phone line installation connects a new landline to your premises. However, the exact nature of the work involved will vary depending on whether there are any existing cabling and sockets in place.

In some cases, you may require a completely new phone line, including cabling work, wiring to multiple rooms and the installation of wall sockets. If there's already an existing phone line in place, the technician may need to reconnect cabling or reactivate the line.

How do I book a phone line installation?

You can book a phone line installation online or over the phone. Depending on the provider you choose, you may be able to make an online booking, submit an email enquiry form or phone the service provider directly.

How much does a phone line installation cost?

The cost of a phone line installation varies depending on a range of factors. These include whether there is any existing cabling in place, how many wall sockets you need, and whether there's an inactive phone line in place.

As a very general guide, a full installation of a new phone line may cost approximately $250-$300. However, prices vary depending on the provider you choose, where you live and whether additional cabling or trenching work is required, so it's worth shopping around to compare a few quotes.

How do I compare phone line installation services?

Consider the following factors when searching for the right phone line installation service for your home or business:

  • Licensed. In order to carry out the cabling work required for a new phone line, the technician must be registered with the Australian Communications and Media Authority (ACMA). Ask for a cabler's proof of registration before letting them get to work.
  • Experience. Check how long the provider has been in business and how much experience they have at phone line installations. Do they have a reputation as an established and trusted company?
  • Services available. What other services does the provider offer? Do they specialise in phone and data cabling or do they also offer other services like lighting and smoke alarm installation.
  • Customer reviews. Next, try to find some independent reviews from previous customers. Would they recommend the phone line installation service?
  • Cost. Cost will always be a factor in your final decision, so compare quotes from multiple providers to find the best value for money.

How should I prepare for a phone line installation?

The exact work required to prepare for a phone line installation depends on whether there's any existing infrastructure in place. If it's to be a completely new phone line, you may need to have a lead-in trench dug to connect your home to the boundary of your property. If you've already got an existing line and a working socket in place, you may only need to supply the previous phone number associated with the line.

If you're unsure of what's required, contact a phone line installation provider for advice.

How long does a phone line installation take?

The time required for phone line installation varies depending on a range of factors, such as:

  • Where you live
  • What infrastructure is already in place
  • Whether additional trenching or cabling work is required
  • How many phone sockets you need

Contact your chosen phone line installation service for more information.

Do I need to be present for a phone line installation?

Yes, you'll typically need to be present to provide the phone technician or electrician access to your home. You'll also need to be around to answer any questions the installer may have about socket locations, existing phone lines and more.

Pros and cons of phone line installation


  • Wide range of providers to choose from
  • Can be used for phone and Internet access
  • Some providers can also perform a range of other electrical services


  • Not essential for many homes
  • Can be expensive

Getting a new phone line connected may seem a little confusing at first, but it's easy when you can find an experienced, licensed professional to do the job. Compare phone line installation services today to find the right person to complete your connection.

Frequently asked questions

How do I install a secondary phone line?

If you'd like to get a second phone line installed, contact a phone line installation service to carry out the necessary work.

How do you install a phone socket?

New phone sockets must be installed by a properly licensed technician. Contact your chosen phone line installation service to request extra phone sockets for your home or business.

How do you test a phone line?

The traditional way to test an active connection is by plugging in a phone and listening for a dial tone. You can also call your service provider, or choose a naked DSL plan if you're not interested in having an active line.

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