Get the highest quality pet supplies for your furry friends at Pets Palace.
Pets Palace is one of Australia’s leading and largest online pet supplies and accessories store. It offers a wide range of products for dogs and cats, stocking everything you need to look after your much-loved pet.
Pets Palace sells beds, clothes, collars, ID tags, bowls, treats, grooming supplies, toys, repellents, collars and harnesses, carriers and other care essentials for your beloved cats and dogs. Plus, it offers a 100% satisfaction money back guarantee on all merchandise.
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Pets Palace Review | Pros and Cons of Pets Palace
- Pets Palace membership program. Pets Palace members receive exciting offers, discounts, gifts and other special benefits. Registration is free. You will also receive free news updates and articles, monthly specials and promos and free entry to all competitions.
- 100% satisfaction money back guarantee. Pets Palace only stocks the highest quality products.
- Fast Australia-wide shipping. A flat postage fee of $9.90 is charged wherever you are in Australia and no matter how many items you buy.
- Shipping cost apply. Many companies will offer free shipping if you spend over a certain amount, but Pets Palace does not do this.
Shipping guide for Pets Palace
Pets Palace generally dispatches all orders within 72 hours via Australia Post. Expect your order to arrive within 7-10 business days from the date of shipment. Personalised or customised pet products take 1-2 weeks for delivery. Areas outside metro cities may take longer.
Out of stock items are ordered immediately and shipped to you once Pets Palace receives the items from suppliers. Should there be any delay in the shipment, you will be notified immediately. For unfulfilled orders, notification is given within 7 business days from the time you placed your order.
A flat shipping rate of $9.90 is charged for all orders regardless of the quantity, weight, size and your location in Australia.
Refunds, exchanges and returns with Pets Palace
Pets Palace allows the return of items within 21 days from purchase if the product is faulty, unfit for the product’s intended purpose, or significantly different from the website description. Returned items must meet the management’s standards for resale before issuing credits or refunds. Returns with proof of purchase will be given a full refund. An exchange or refund is offered for purchases without proof where management deems that the items were purchased from Pets Palace, excluding postage and handling.
Contact Pets Palace through email to notify them of the return. Note that personalised pet products, carriers, beds, blankets, treats, plush toys, foods and other perishables are not eligible for return.