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Petals Network boasts of a network of more than 1,000 local florists across Australia and an additional 500 in New Zealand and UK. Delivery to over 90 countries is possible through 20,000 worldwide affiliates. In addition to flowers for occasions like birthdays, weddings, anniversaries, births and deaths, Petals Network also offer other gift ideas. These include gift baskets that vary in size and budget and includes items like chocolates, fruits, soft toys and balloons, as well as gift hampers with an assortment of wines and chocolates.
Featured image source: Petals Network Facebook Page
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Pros
Cons
Same day delivery, from Monday to Friday, applies to orders placed prior to 14:00 hrs in the recipient’s time zone and orders received after 14:00 hrs will be delivered the following day. Orders placed before 10:00 hrs on Saturdays qualify for this service.
Delivery is not available on Sundays and on certain holidays like Christmas, Valentine’s Day and Mother’s Day. Exclusions to this service also include making deliveries to venues like funeral services, hospitals and businesses. No guarantee accompanies delivery to timed events like functions, parties, weddings and funerals, or to places like hotels, ships and military bases. Certain remote areas, like Esperance in WA, Weipa in QLD and Hopetoun in VIC do not qualify for delivery.
You can cancel your order or make changes as long as this happens well in advance, that is, considerably before the delivery date. To do this you have to get in touch with the team at Petals Network. To make complaints about quality, registering a complaint within two weeks of delivery is required. Sending a photograph along with the complaint helps speed up the resolution process. The time limit for complaints surrounding non-delivery is two months from the date of scheduled delivery. Reviews of all complaints received after this period happens on a case-to-case basis.
The Petals Network has evolved from a small florist shop run by Scott Williams and Bobbi Ballas in the early 1990s and it has been delivering flowers across Australia and the world from 1992. Over the years and many awards down the line, this business boasts of providing high quality service at competitive prices. Awards it has received over time include the 1996 Telstra and Australian Government Small Business of the Year award; Premier's New South Wales Regional Exporter of the Year Award, in 2000; the GIO National Innovative Service Award for creative use of the Internet, also in 2000; and the 2005 President's Prize for Best Business conferred by the Australian Business Limited Annual Awards.About Petals Network and its history
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