PC Byte | Everything you need to know about the Australian computer store

With a name that leaves little room for confusion, PC Byte joined the ranks of Australian computer retailers back in 2013. It has since garnered a reputation for offering cheap prices on a wide range of computer components and accessories, all of which ship nationwide from its warehouses in New South Wales.

What does PC Byte sell?

True to its name, PC Byte's main focus is selling PC parts and peripherals like motherboards, graphics cards, monitors and hard drives. It also offers a number of pre-built systems tailored to different needs and budgets, from simple all-in-one desktops to workstation laptops to powerhouse gaming rigs.

More specifically, PC Byte's catalogue covers the following categories:

Key purchasing information

Does PC Byte have a physical store I can visit?

Yes. PC Byte currently operates two retail locations in New South Wales where you can walk in and make purchases over the counter. These are:

• Hornsby store: Unit 513/1C Burdett Street, Hornsby NSW 2077
• Head office: 1/21-25 Silverwater Rd, Auburn NSW 2144

Trading hours are 9:30AM to 5:30PM Monday to Friday for both locations, while on Saturdays the Hornsby store operates from 9:30AM to 3:00PM and the head office is open from 9:30AM to 12:00PM.

What's the difference between PC Byte's website and eBay store?

Along with its main website, PC Byte operates a storefront on eBay where you can purchase some, but not all, of the same products. As a trade-off for the limited selection, products on the eBay store are often eligible for eBay discount codes and vouchers that can save you extra money on your purchases.

Just bear in mind that some retailers increase the prices of their eBay listings prior to sales events to maintain price parity with their separate online stores. As such, be sure to check both storefronts before placing your order.

Shipping and returns

PC Byte offers delivery throughout Australia via three shipping options: Australia Post eParcel, Australia Post Express Post and Startrack courier.

How much does PC Byte charge for delivery?

Delivery costs are quite straightforward with PC Byte. For orders under $250, you'll pay a flat rate of $9.90 regardless of what you order or where you live. For orders over $250, shipping is free.

How long does PC Byte take to deliver?

Before your order can be sent on its way, PC Byte needs to process and dispatch it from the relevant warehouse. This typically happens by the end of the next business day from the time you place your order, although you'll have to allow for an extra three days of assembly time if you order a custom-built PC.

Once your order has been dispatched from PC Byte, the delivery time will depend on whether it is going through Australia Post or Startrack courier. PC Byte will notify you of this at the time of dispatch. Australia Post deliveries typically take 2 to 6 business days for addresses in metro areas of Australia or longer for regional and rural addresses. For courier deliveries, you can calculate expected delivery time by entering your address into the Startrack website.

Does PC Byte offer in-store pickup?

Yes. Orders placed online can be collected from either of PC Byte's retail locations during trading hours at no extra cost. Just remember to bring along photo identification that matches the details on your order.

What is PC Byte's returns policy?

PC Byte accepts returns only when the item you ordered is faulty, damaged or does not match the description provided. Depending on the extent of the issue, PC Byte will then either repair, exchange or refund your purchase. Items that are damaged through misuse or unofficial modifications are not covered by this returns policy.

To submit a returns claim, you'll need to provide proof of purchase along with your name, address and contact details.

Can I return a product if I change my mind?

Yes, provided you contact PC Byte within seven days of purchase. The product will need to be in factory-sealed condition for PC Byte to accept it, and you'll need to pay a restocking fee equal to 10% of the product's price.

Does PC Byte ship internationally?

PC Byte does not ship orders outside Australia.

PC Byte review round-up

Low prices and a large range of products only count for part of what makes a quality retailer. Customer service is important, too, especially if you're spending hundreds or even thousands of dollars on PC parts that don't always work as expected the first time around.

To help you get an idea of what other Aussies think of PC Byte's customer service, we've rounded up feedback from a variety of online sources including popular customer reviews site Product Review, as well as eBay and Google's own review service. While it's important not to take these ratings as gospel – they only represent the opinions of a fraction of PC Byte's customer base – they do offer a decent snapshot of PC Byte's general online reputation.

Product Review

Average rating: 2.9
Number of reviews: 17

Google Reviews

Average rating: 4.0
Number of reviews: 85

eBay

Average rating: 99.2% positive
Number of reviews: 9,183

Picture: Shutterstock