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Optus will let you check your mobile balance with Google Assistant



Talk to your Google Home to check your Optus postpaid plan from today.

Poor customer support is one of the key peeves of Australian mobile consumers, because typically when something goes wrong or you want to find out simple details about your mobile plan, billing or network status it can be a labyrinthine matter.

Many Australians are increasingly taking their complaints to the TIO, but if Optus' latest support scheme takes hold, they might not need to.

That's because Optus has announced support for the Google Assistant built into many Android devices and the Google Home and Google Home Mini speakers for postpaid mobile customers.

You can't quite just shout "Hey Google" and line up a new Optus postpaid mobile plan, but you will be able to authenticate your account, and from there check billing status, data provisioning and check international roaming rates.

To invoke Optus-specific support, the phrase to remember will be "Ok Google, talk to Optus", followed by your query. Not every question or possible problem will be solved this way, but Optus states that it will work on testing the service to increase the functionality of the Assistant. The integration of Google Assistant into its support services isn't intended to replace existing support channels but simply add to them.

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