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Compare return policies for online shopping sites

Information verified correct on December 7th, 2016

Find the best online shopping sites that will refund your money when you return your purchase

Over-ordering when you’re shopping online is nothing new and definitely a must-do for twenty and thirtysomething women everywhere. It is 2015 after all. Savvy fashion enthusiasts have this shopping habit down pat: buy all of the things, stock up on multiple sizes and return in bulk. (Yep, guilty.) It’s ok to be picky in an over-saturated world!

In most cases, your #1 go-to stores will have you covered, in fact they’re more than happy for you to go crazy and send it all back again. You’ve got your BFF equivalents like THE ICONIC and ASOS, they look out for you and you know, want the very best for you. They love it when you look hot and they’ve got your back when something’s just not right. These online shopping sites offer up free returns on a silver platter alongside ridiculously long return times, so you can really um-and-ah over that dress you bought on sale last month.

But here’s where things get tricky - not all of your beloved online shopping sites are up to scratch when it comes to flexible return policies. On occasion you'll come across a retailer aka the Mean Girls of high school who kinda just don't care. And that’s when the battle begins. Online shopping sites that don’t offer a refund for that dress you just don’t like (more commonly known as s change of mind purchase) can leave a sour taste in your mouth if it's out of the blue. A store credit ‘for next time’ might be all you'll get in return!

Best Online Shopping Sites

The ones that will offer you a refund and free returns

Shopping Sites with Strict Policies

The players that do not offer refunds for a change of mind

  • Beginning Boutique
  • Dissh Boutique
  • Princess Polly
  • Showpo
  • Verge Girl

Compare how each retailer stacks up against one another

Here’s our round-up of return policies for online shopping sites on the market right now, find out who you’re shopping BFFs are and the "Mean Girls" of high-school.

Online RetailerReturns for refundsReturns for store creditFree returns Returns accepted withinEstimated Refund Time**
Once received
Additional Info
adidasInfo
N/A on
website
30 days of purchase dateUp to 2 weeks once approvedOriginal shipping costs are non-refundable. Return cost will be refunded
All SaintsYesYesNo14 days of purchase dateUp to 10 business daysSale items are unable to be refunded
Ally FashionYesYesNo21 days of purchaseN/ASale items cannot be returned and return shipping costs are non-refundable. Returns excepted by mail or in-store
American ApparelYesYesNo45 days of purchaseUp to 5-7 business daysSale items and shipping costs are non-refundable
ASOSYesYesYes28 days of receiving the original orderUp to 7 business daysPre-paid return label included in each order
Bailey NelsonYesInfo
N/A on website
Yes60 days of purchase dateN/APre-paid return label available via email upon request. Returns excepted by mail or in-store
Beginning BoutiqueNoYesYesReturns must be received back to warehouse within 14 days of order being deliveredN/AOriginal return costs are covered, shipping on the new order must be paid for by customer
Bloomingdale'sYesInfo
N/A on website
No180 days of purchaseUp to 4 business days once receivedIt can take up to 3 weeks for returns to be received back. Shipping fees are non-refundable
BondsYesYesYes30 days of purchaseUp to 30 days to be received and processed
BoohooYesInfo
N/A on website
No28 days from your dispatch dateUp to 30 days once return is received or once a proof of return is emailed throughReturn shipping costs are non-refundable
City BeachYesInfo
N/A on website
No100 days from purchase dateN/A
Converse30 days of purchase dateUp to 4 weeks to be received, processed and refunded
Cotton OnInfo
N/A on
website
14 days from purchaseN/AOnline purchases can be returned via mail or in-store
Country RoadInfo
N/A on
website
14 days of order receiptN/AOnline purchases can be returned via mail or in-store
Cue15 days from purchaseUp to 7 business daysA non-refundable fee of $10 will be deducted from your total refund amount to cover the cost of returns label
David JonesYesInfo
N/A on website
NoRefunds accepted, anytime if product is saleableN/AOnline purchases can be returned via mail or in-store
DisshNoYesNo14 days of receiptN/A
FarFetchYesInfo
N/A on website
Yes14 days of receiving your orderUp to 15 business daysFree collection service available for returns. Original shipping costs are non-refundable
Fashion BunkerYesYesNo14 days of receiptUp to 5 business days once receivedReturn shipping costs non-refundable. No refunds on sale items
Forever NewInfo
N/A on
website
14 days of deliveryN/AOnline purchases can be returned via mail or in-store
Free PeopleYesInfo
N/A on website
No30 days of deliveryN/AYou're required to use a pre-paid label downloaded from the website, $5.95 will be deducted from your total refund
General PantsYesInfo
N/A on website
No10 days of purchaseUp to 2-3 business days once receivedReturn shipping costs are not covered. Items are accepted via mail or in-store
Glue StoreYesYesNo30 days of purchaseUp to 7 business daysReturns are accepted in-store unless payment was via paypal
Gorman110% store credit issued14 days of delivery48 business hours once processed
Levi'sInfo
N/A on
website
60 days from purchaseUp to 10 business daysRefunds are only applicable to full-priced items
Lorna JaneYesYesNo14 days of purchaseUp to 7 business daysRefunds not available on sale items. Shipping costs are not refunded.
Matches FashionYesInfo
N/A on website
YesReturns numbers must be requested within 14 days of receiving your order. You will then have a further 14 days to return unsuitable itemsN/AFrom within the Australia contact DHL to arrange collection
MissguidedYesInfo
N/A on website
No14 days of receiving purchaseUp to 21 business daysReturn shipping costs are non-refundable
MyerYesInfo
N/A on website
No30 days of purchaseUp to 7 business days or on the spot in-storeReturns are accepted via mail or in-store.
Net-A-PorterYesYesYes28 days of receiving your orderUp to 10 business daysComplimentary return collection offered
Peter AlexanderYesInfo
N/A on website
NoN/AN/AReturns accepted via mail or in-store
Princess PollyNoYesNo30 days of purchaseUp to 3 business days to issue a store creditIf you spend over $100 a complimentary pre-paid return label will be included in your order
Seed HeritageInfo
N/A on
website
14 days of deliveryN/AOnline purchases can be returned via mail or in-store
ShopbopYesInfo
N/A on website
No30 days of purchase5 business days to process and additional time to appear in your accountShipping and handling costs aren’t refunded. Sale items are not returnable
ShowpoNoYesYes14 days of receiving your orderUp to 5 business days to issue a store credit
StyleRunnerYesYesNo60 days of purchaseOnce received, refunds are processed immediately and can take up to 14 days to appear on your accountSale items are non-refundable
StyleTreadYesInfo
N/A on website
Yes30 days from date of purchaseOnce received to the warehouse it can take up to 3 business days to process and up to 7 additional business days for the funds to reflect on your account
Sunglass HutYesYesYes90 days of purchaseTakes up to 3-5 working days to process return (once received) plus additional days depending on your financial institutionOnline purchases can be returned in-store
SurfStitchYesInfo
N/A on website
On orders over $99100 days (full priced items only)2-5 business days to credit cards, 24 hours for return to be processed back to paypal
Target28 days from delivery dateN/AReturns accepted via mail or in-store
THE ICONICYesYes
110% store credit issued
Yes100 days of purchaseOnce received, up to 10 business days
TOPSHOPYesInfo
N/A on website
No14 days of receiving your orderN/AReturn shipping costs are not covered or refunded
UniqloYesInfo
N/A on website
No30 days of receiving your orderUp to 14 business daysShipping costs are non refundable
Urban OutfittersYesInfo
N/A on website
No30 days of shipping dateUp to 3 weeksA charge of $5.00 US will be deducted from your refund when you use the prepaid returns label
WitcheryInfo
N/A on
website
14 days of purchase dateUp to 2 weeksOnline purchases can be returned via mail or in-store
Verge GirlNoYesNo10 days of purchaseN/A

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Doone Roisin

Doone Roisin is the social media butterfly and Fashion Editor at finder.com.au. She's an online shopping enthusiast ready to show you what to buy and how to wear it, the best sales around town and insider tips to make note of.

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