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OneTravel also offers a 'Low Fare Promise' to ensure you get the best possible airfares, while it also offers great deals on hotels, car rental and holiday packages. In short, it offers everything you need to plan your next holiday.
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As of 20 March 2020, OneTravel has provided a travel form on their website for existing customers to fill out if they would like to have their purchased airfares held as a credit for future travel or cancel their reservation and receive a refund. Airline credits and refunds are subject to the policy of the airline you are scheduled to fly with.
Most tickets are electronic (e-tickets), but with certain itineraries where an e-ticket is not available a paper ticket is given. OneTravel will debit the applicable shipping charges from your credit card account.
For any itinerary where changes may be permitted, OneTravel will charge exchange or change fee plus airline penalties and any fare difference. All airline tickets are fully non-refundable. In certain cases where the airline may allow cancellations, a credit may be available for future ticket purchase with applicable penalty.
All of OneTravel's airline tickets, hotels, prepaid car rentals, vacation packages and service fees are non-refundable. Trip protection insurance is refundable within ten days of purchase if travel has not commenced and you have called OneTravel's customer service centre to cancel. All cancellations must be completed over the phone only.
OneTravel is an online travel agency based in East Greenville, Pennsylvania and was founded in 1995 by Michael Thomas. In 2010, Werner Kunz became Chief Executive Officer.
OneTravel offers flights, hotels, car rental and holiday packages to top destinations right around the world. It offers a host of special deals to a wide variety of travellers and aims to offer its customers the lowest possible airfares.
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