“Ok Google, I need health insurance”

Richard Laycock 7 March 2019 NEWS

Frank Health Insurance app to provide easy answers to your health insurance questions.

In an Australian first, Frank Health Insurance has built a voice app using Google Assistant API to help those looking for answers to their most complicated private health insurance questions.

The decision to create the app was a natural progression for Frank Health Insurance, as its entire platform is online.

"As a digital health insurer that lives to simplify a complicated category, building Australia's first health insurance voice app was a natural decision. Not only is it a clear demonstration of the 'easy as' proposition that defines Frank so well, it sets up the brand to continue innovating into the future," head of Frank Health Insurance Diane Pavlicevic said in a statement.

The service is designed to help Aussies that are confused by health insurance and act as a sounding board for your questions.

So if you have a Google Home device or the Google Assistant on a compatible device, all you need to do is say, "Hey Google" followed by "Speak to frank insurance" and you can have your question about a range of health insurance topics answered.

Questions you'll be able to get answers for range from "What is the Medicare Levy Surcharge?" and "What should I do before going to hospital?" to "Can I see any extras provider I want?" and "When do my limits reset?".

While the app can't provide you with any advice about your policy and doesn't have the ability to help you buy the product, Pavlicevic didn't rule that out as a possibility in the future.

"We do hope to grow the functionality and capability continuously into the future," Pavlicevic told Finder.

One question the service is likely to get in the coming weeks is "Why are my premiums going up?", with health insurance premiums rising by an average of 3.25% on 1 April. If you're looking to switch funds or are just curious about your options, check out the switching deals on offer and see if you can find better.

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