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Shipping and delivery by Neiman Marcus only occurs on weekdays via parcel post. Shipping to countries covered by the Borderfree program (including Australia) may be free or attract charges depending on the location of the recipient and size of parcel. Deliveries to post office addresses are not provided for customers who choose the next-day shipping option. The Neiman Marcus customer service team can be contacted via email or live chat for enquiries on shipping and deliveries, including queries on when parcels will be delivered. Customers can check on the website whether their country is eligible for Borderfree shipping and check the shipping costs on their order at the website.
Neiman Marcus wants to ensure that all customers are happy with their orders, and it allows for items that do not meet the customer’s expectations to be returned to the company in a timely manner. All returns and exchanges must be in their original condition, including the packaging, and they must be unworn, unwashed and undamaged. The company may require up to six weeks to process returns and exchanges and to credit the refund to the recipient’s account. Re-stocking fees may apply on certain items, while re-shipping fees are the responsibility of the customer. Gift cards can be returned in exchange for a Neiman Marcus Group Merchandise Credit Gift Card.
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