NBN’s April 2018 Progress report: Steady as she goes

Posted: 16 May 2018 6:00 am
News

The latest report into the progress of the NBN suggests that the rollout isn't changing all that much, for better or worse.

As it has done for the past few months, NBN Co has released its latest monthly progress report, covering the activities of the national broadband network builder through April 2018. While its earlier reports included the February 2018 figures, NBN Co didn't include those numbers with the reports handed to finder, but we've added them back in from the February figures already made public.

In terms of the rollout of the network covering those premises that are ready to connect and indeed able to connect, progress is continuing at quite a steady pace.

Detail Explanation April 2017 October 2017 January 2018 February 2018 March 2018 April 2018
Homes and businesses ready-to-connect The number of homes and businesses that can connect to a plan over the nbn access network by ordering via a phone and internet provider. 4,700,000 6,400,000 6,200,000 6,300,000 6,500,000 6,600,000
Homes and businesses connected The number of homes and businesses connected to a plan over the nbn access network through a phone and internet provider. 2,100,000 3,100,000 3,500,000 3,600,000 3,700,000 3,800,000

Those numbers are incredibly steady, with 100,000 premises connecting each month so far this year since February, although we'd hope to see some uptick in speed in the coming months now that the HFC access network is no longer frozen.

The same trend is apparent in connections, where NBN Co appears to have bounced back just a little bit from the March 2018 figures:

Connections Explanation April 2017 October 2017 January 2018 February 2018 March 2018 April 2018
Right first time installations The percentage of homes and businesses that have their nbn equipment installed without additional work from NBN Co the first time the installation is attempted. 84% 85% 86% 89% 86% 91%
Meeting agreed installation times The percentage of homes and businesses that NBN Co connects to the nbn access network within timeframes agreed with phone and internet providers. 87% 91% 93% 92% 92% 93%

Congestion figures were a highlight in February, dropping down to a claimed 12 minutes per week. Since then, they've stayed up a little from that at 18 minutes. Bear in mind that these are NBN Co's figures for its own network; your provider may have congestion issues relating to CVC purchasing that lead to different slowdown issues:

Congestion Explanation April 2017 October 2017 January 2018 February 2018 March 2018 April 2018
Average network bandwidth congestion The average number of minutes of bandwidth congestion per week per service calculated across all phone and internet providers across the whole network excluding nbn Sky Muster services. 452 (7 hours & 32 minutes) 309 (5 hours & 9 minutes) 14 minutes 12 minutes 18 minutes 18 minutes
Fixed-line network congestion The estimated monthly average percentage of homes and businesses who experience nbn access network congestion. 0.28% 0.14% 0.14% 0.119% 0.07% 0.07%

The recent third-quarter report from NBN Co talked extensively about the take up of plans of 50Mbps or more, and that's quite apparent in its full figures for April as well, with an ever-increasing quantity of customers opting for higher-speed NBN plans.

As always, your access to speeds may vary depending on network connection technology, and may not represent your real world achievable speeds:

Speed uptake Explanation April 2017 October 2017 January 2018 February 2018 March 2018 April 2018
50Mbps or higher The percentage of homes and businesses on a 50Mbps (download) wholesale speed plan or higher 16% 16% 18% 25% 37% 42%
25Mbps or lower The percentage of homes and businesses on a 25Mbps (download) wholesale speed plan or lower 84% 84% 82% 75% 63% 58%

You may not yet have a live NBN connection, but (at least as per NBN Co's figures) when you do, the network will stay up. Or at least, up within NBN Co's "accepted" definitions, anyway:

Availability Explanation April 2017 October 2017 January 2018 February 2018 March 2018 April 2018
Network availability Percentage of time the nbn access network is available and operating. This is calculated per NBN Co’s agreed service levels with phone and internet providers. This excludes planned network outages. 99.90% 99.90% 99.90% 99.90% 99.90% 100%

Excluding outages, even if they're "planned" outages isn't quite the same thing as having absolute 100% availability.

One area where NBN Co is pleasingly improving is in fixing connections when they go wrong. While the figures of actual faults on the network are essentially steady, it does appear that NBN Co is doing more work to fix them rapidly when feasible:

Fixes Explanation April 2017 October 2017 January 2018 February 2018 March 2018 April 2018
Meeting agreed fault restoration times The percentage of faults that NBN Co resolves within the timeframes agreed with phone and internet providers. 60% 80% 79% 85% 83% 87%
Faults per 100 connected homes and businesses The number of faults on the nbn access network per 100 homes or businesses per month. 0.8 1 1.1 1 1 0.9

Not sure what kind of NBN connection you should get? Take our interactive NBN quiz to fine-tune your plan selection and get the right plan for the right price today!

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