NBN is cutting fees to install satellite broadband

Kenneth Tsang 26 April 2016

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Old satellite equipment can now be removed free of charge.

The company responsible for building the National Broadband Network, nbn, has waived a number of charges ahead of the launch of its satellite service (Sky Muster) next month.

Amongst them are charges for removing old satellite equipment installed during the Australian Broadband Guarantee (ABG) subsidy scheme and the NBN Satellite Support Scheme (NSS).

Originally, the company had planned to charge around $135 for the installer to remove existing dishes that are 1.2 metres in diameter or less, which might have made the service less appealing for some prospective customers. However, these charges will be waived until the end of October.

Equipment removal for customers of NBN's Interim Satellite Service (ISS) were already exempt from this fee as the equipment is owned by nbn and would be removed free of charge as part of the migration process.

Other fees that have also been been waived by nbn until the end of October include fees for missed appointments, late cancellations, on-site maintenance call outs and site surveys for non-standard installations.

The Sky Muster satellite will deliver broadband services to more than 200,000 homes and businesses in rural and remote Australia. It will be capable of delivering speeds of up to 25Mbps download and 5Mbps upload.

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