NBN promises better installation process as it reaches 5.7 million premises

Angus Kidman 15 August 2017 NEWS

Taking the NBN leap

2.4 million Australians now connected, and here are all the stats.

The National Broadband Network (NBN) is now available at 5.7 million premises, meaning it is hitting its rollout targets. Two-thirds of non-metro premises have now being connected.

Announcing its annual results, nbn CEO Bill Morrow said that the network still needed to improve the way in which customers signed up.

"The one area we need to lift our game with is the end user experience, particularly with the installation process," he said.

The 5.7 million figure isn't much of a surprise, since nbn (the company building the NBN) announced last month that the network now reaches 1 in 2 Australians.

Here's the roundup of how many of each connection type is available as of 30 June 2017:

TechnologyRFS 30 Jun 16RFS 30 Jun 17
Fixed Wireless420524517,543

While there are more premises ready for NBN service, that doesn't mean we're all racing to get connected, as the uptake figures show, with 2.4 million signed up so far:

TechnologyActive 30 Jun 16Active 30 Jun 17
Fixed Wireless117514184678

As you can see below, the percentage uptake for each technology remains fairly static:

UptakeRFS 30 Jun 17Active 30 Jun 17%
Fixed Wireless517,54318467835.7%

The uptake for fibre-to-the-premises (FTTP) is much higher, reflecting both its desirability (FTTP is faster and more reliable) and the fact that in many FTTP areas, the old network has been switched off. According to nbn, 75% of premises have switched within the 18 month switch-off period. "There's no material difference between take-up in FTTP and FTTN areas," Morrow said, noting that far fewer FTTN regions have seen switch-off.

Australians are still overwhelmingly opting for slower NBN speeds, with 25/5 (the second-slowest) accounting for more than half of all wired connections:

Fixed speed tier% 30 Jun 16% 30 Jun 17

The NBN has been under fire for failing to deliver promised speeds to some customers, and has flagged that it may further change its pricing model to try and reduce congestion.

"We all need to better explain what speeds will be provided to the end user," Morrow said, noting that the "official" speeds represent a best-case peak, not a typical speed. "Service providers are beginning to adjust their market message to better address this reality," he said.

Wondering when the NBN will reach your address and which providers are available? Use our NBN Tracker to find out.

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