NAB Traveller Card

Lock in exchange rates for up to 10 currencies on your NAB Traveller Card and enjoy free reloads while travelling like a pro.

The NAB Traveller Card is a prepaid Mastercard that lets you hold up to 10 major currencies at locked-in exchange rates. This means that you can spend money like a local using the one card across multiple countries, enjoying the safety and worldwide acceptance of a Mastercard while staying clear of overseas transaction fees. On top of that, NAB does not charge fees for issuing, loading or reloading your travel card, your secondary card, or any overseas ATM fees on its end. The NAB online banking platform also lets you manage your account with ease and efficiency.

Available CurrenciesAUD, USD, CAD, EUR, GBP, HKD, JPY, NZD, SGD, THB
Multiple Currencies on One Card?Yes
Number of Cards Issued2
Minimum Load Amount$50
Maximum Load Amount$45,000
Maximum Load Amount (Annual)$45,000
24 Hour ATM Cash Withdrawal Limit$3,000
24 Hour Purchase (POS) Transaction Limit$7,000
Card Issue Fee$0
Initial Load Fee$0
ATM Withdrawal Fee

Overseas: $0 per withdrawal via international ATMs

Domestic: $3.75 fee applies

Inactivity Fee (Monthly)$0
Transaction Fee (for Purchases)$0
Card Replacement Fee$0
Currency Conversion Fee4%
BPAY Reload Fee$0
Negative Balance Fee$0
Account Closing Fee$0
Available to Temporary Residents?No

What currencies can I load on the NAB Traveller Card?

The NAB Traveller Card supports:

  • Australian dollars
  • Canadian dollars
  • Euros
  • Great British pounds
  • Hong Kong dollars
  • Japanese yen
  • New Zealand dollars
  • Singapore dollars
  • Thai baht
  • US dollars

Please note that all money transferred to the card will be loaded into your default currency wallet. This is Australian dollars by default, but you can change this online by logging into your account. You may then convert loaded funds from your default currency to other chosen currencies at NAB Currency to Currency foreign exchange rates. This variable rate is determined by NAB and will be quoted to you at the time of your currency conversion. You may also access these rates online at the NAB website at any time.

How does the default currency order work?

Also note that a default currency order applies when you transact in a currency that isn't supported by or sufficiently loaded on your card. This order cannot be changed, and it determines how your account will be debited for the transaction amount:

To illustrate, suppose you use your NAB Traveller Card to pay for a meal during a layover in Kuala Lumpur. The meal is charged in Malaysian ringgit, which isn't supported by the card. Following the default currency order, the transaction will be debited from your Australian dollar balance if sufficient. If insufficient, it will continue to debit each currency wallet as listed in the currency order until the transaction amount is satisfied.

Note that in such events, when you transact or are charged in a currency that is unsupported or insufficiently loaded on your card, you will also be charged an NAB foreign currency conversion fee, which is 4% of the total transaction value. The currency conversion rate applied to convert your available currency or currencies into the transaction currency is a rate set by Mastercard which varies from time to time.

Where can I use my Nab Traveller Card?

Your NAB Traveller Card is accepted at 43 million Mastercard locations worldwide, except where merchants process payments manually or do not accept Mastercard prepaid cards. Be aware, however, that it cannot be used for money transfers, direct debits or recurring payments, transacting on adult or gambling websites, or for any unlawful activity. Furthermore, the card cannot be used in restricted countries subject to US economic or trade sanctions, which currently includes North Korea, Iran, Syria and Sudan.

Features of the NAB Traveller Card

These are the other features/benefits of the card:

  • Locked-in exchange rates. Locking in currency exchange rates ahead of travel can offer peace of mind and help you stay in control of your budget.
  • Additional card. The free secondary card issued with your primary travel card offers the security of a backup in case of loss, theft or damage.
  • Mastercard Priceless Cities. Enjoy all the exclusive travel, dining, entertainment and lifestyle deals that the Mastercard program offers.
  • Worldwide ATM alliance. Have access to cash at any ATM worldwide that displays the Mastercard logo.
  • Smartphone app. Manage your money easily and quickly with the NAB internet banking app. View your account transactions and balances as well as reloading funds instantly using your smartphone.
  • Account limits. Your account balance may not exceed AUD$45,000 during any consecutive 12-month period, your daily ATM withdrawal may not exceed AUD$3,000 (or foreign currency equivalent), and your daily transaction value may not exceed AUD$7,000 (or foreign currency equivalent).

How much does the NAB Traveller Card cost?

This is a table of costs and fees associated with the NAB Traveller Card, as well as a brief explanation of when you'll be charged each fee.

Type of feeCostWhen you'll be charged
Purchase fee$0You won't be charged a fee for ordering the card.
Initial load fee$0You won't be charged a fee for loading your card for the first time.
Reload fee $0Additional reloads won't collect a fee.
Secondary card fee$0You can order an additional card for no cost.
Replacement card fee$0When you need a new card to replace a lost, stolen or damaged card
International ATM withdrawal fee$0While NAB does not charge a fee for international ATM withdrawals, the ATM operator may nevertheless directly charge you a fee.
Domestic ATM withdrawal fee $3.75Please note that additional ATM operator fees may apply.
Currency conversion fee4%When you use the card to pay in a currency that isn't sufficiently loaded or supported by the card, or when a fee is charged to the card in a currency not loaded or supported by the card.
Inactivity fee$0Unlike some other products, you won't be charged a fee if you don't use your card after a certain period.
Closure/cash-out fee $0When closing your account and cashing out any remaining funds left on the card

How to use the NAB Traveller Card

Get your NAB Traveller Card up and running by following these easy steps.

  • Getting the card. Pick up your new travel card online or by heading into any NAB branch. If you order your card online it can take a week or so to arrive. When you receive the card, you will be issued a four-digit PIN with your primary card and a separate four-digit PIN with your secondary card.
  • Loading funds on the card. When getting your new card, you will need to tell the NAB customer service representative which currencies you want loaded on your card. You may load up to 10 currencies, subject to the in-branch load minimum and maximum of AUD$50 and AUD$45,000 respectively. Subsequent reloads via BPAY are limited to AUD$25,000 daily. Note that BPAY transfers can take up to three business days to process, and exchange rates applied to BPAY reloads will be taken at the time of processing, which can differ from rates at the time of your initiated transfer. On the other hand, if you have a linked NAB account, transfer of funds to your travel card via NAB internet banking will be instantaneous.
  • Managing your online account. Check your card transactions and balances online at any time via NAB internet banking or by logging into "My Account" at the NAB travel card website. You can also reload online, manage your default currency and transfer currencies between currency wallets.

What if I return home with foreign currency remaining on the card?

You may wish to keep the funds on your card for future travel, or close your account entirely. Should you request account closure, any remaining funds on the card will be converted into Australian dollars at the prevailing NAB currency exchange rates and transferred to your nominated Australian bank account. If you have linked NAB accounts, instantly transfer funds from your travel card to your NAB bank account via internet banking without closing the travel card.

Who do I contact if my card is lost, stolen or damaged?

Upon discovering that your card is lost or stolen, please contact Card Services immediately on 1800 098 231, or +44 207 649 9404 if you're overseas. Your card will then be cancelled and you may use your secondary card since it has a different PIN. If you've lost both cards, a replacement card will be arranged and you may also be offered assistance including emergency cash.

How to apply for a NAB Traveller Card

Apply for your NAB Traveller Card at any NAB branch. Simply bring the necessary supporting documents to prove your identity, such as your passport or Australian driver's licence. You will be issued two cards on the spot as long as you satisfy the identification requirements.

Are there any eligibility requirements?

  • You must have a residential address in Australia.

The NAB Traveller Card may compare favourably among travel cards when it comes to fees and charges since it issues both cards for free and doesn't charge reload fees, international ATM fees, inactivity or closure fees. Before deciding on a travel card, however, always research and compare all other available options before applying for the one that will best suit your personal travel and spending needs.

Back to top
Was this content helpful to you? No  Yes

Ask an Expert

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use, Disclaimer & Privacy Policy and Privacy & Cookies Policy.

194 Responses

  1. Default Gravatar
    ElizabethJuly 16, 2019

    I have Euros on my NAB Travel Card, can I convert them to Hong Kong dollars?

    • Avatarfinder Customer Care
      JhezJuly 17, 2019Staff

      Hi Elizabeth,

      Thank you for your comment.

      Yes, you may then convert loaded funds from your default currency to other chosen currencies at NAB Currency to Currency foreign exchange rates.

      Regards,
      Jhezelyn

  2. Default Gravatar
    OscarJune 24, 2019

    Can i link my Qantas frequent flyer to the card

    • Avatarfinder Customer Care
      NikkiJune 25, 2019Staff

      Hi Oscar,

      Thanks for your inquiry.

      The NAB Traveller Card is a non-points earning card therefore cannot be linked to your Qantas Frequent Flyer card. If you are looking for Qantas Frequent Flyer cards, you can refer to this page.

      If you still wish to use a NAB credit card to earn frequent flyer points, you can refer to this page. On the page, you’ll see a table that shows the cards for easy comparison. You can compare up to 4 cards at a time side-by-side or you can filter out your choices according to categories on the header of the table.

      As a friendly reminder, read the eligibility criteria, features and details of the card, as well as the Product Disclosure Statement and Terms and Conditions of the card before committing to the product.

      Hope this was helpful. Don’t hesitate to message us back if you have more questions.

      Best
      Nikki

  3. Default Gravatar
    DebbieApril 30, 2019

    Can you open a NAB travel card if you don’t bank at the NAB. We are going to Greece, Italy and Dubai. Can you use a travel money card in Dubai.

    • Avatarfinder Customer Care
      NikkiMay 1, 2019Staff

      Hi Debbie,

      Thanks for getting in touch with Finder! Yes, you can open a NAB Traveller Card as a new customer and you have two options to apply – online by going to their main website or by visiting a branch near you. As it says on our page, simply bring the necessary supporting documents to prove your identity, such as your passport or Australian driver’s licence. You will be issued two cards on the spot as long as you satisfy the identification requirements. If you applied online, it can take a week or so to arrive. When you receive the card, you will be issued a four-digit PIN with your primary card and a separate four-digit PIN with your secondary card.

      As a friendly reminder, read the eligibility criteria, features and details of the card, as well as the Product Disclosure Statement and Terms and Conditions of the card before making a decision and consider whether the product is right for you.

      Hope this helps!

      Best,
      Nikki

  4. Default Gravatar
    ReedieMarch 27, 2019

    Will my NAB travel card allow me to withdraw Chinese Yuan at a Shanghai ATM?

    • Avatarfinder Customer Care
      JhezMarch 27, 2019Staff

      Hello Reedie,

      Thank you for your comment.

      Yes, you can use your NAB Visa Debit card overseas (Shanghai), wherever Visa is accepted. Yes, you can withdraw CNY from a local ATM in Shanghai.

      Regards,
      Jhezelyn

  5. Default Gravatar
    DianneMarch 13, 2019

    We are going to China, can we load Chinese Yuan on the card?

    • Avatarfinder Customer Care
      ValMarch 14, 2019Staff

      Hi Dianne,

      Thank you for your question. For the NAB Traveller Card, these are the countries they support as of the moment
      Canadian dollars
      Euros
      Great British pounds
      Hong Kong dollars
      Japanese yen
      New Zealand dollars
      Singapore dollars
      Thai baht
      US dollars

      Please note that all money transferred to the card will be loaded into your default currency wallet. This is Australian dollars by default, but you can change this online by logging into your account.

      Hope this helps!

      Cheers,
      Val

  6. Default Gravatar
    MatildaDecember 27, 2018

    I have received my travel money card and tried using it but said my password was incorrect. I didn’t assign a password.

    How do I activate my card?

    • Avatarfinder Customer Care
      NikkiDecember 27, 2018Staff

      Hi Matilda,

      Thanks for getting in touch! When you receive the card, you will be issued a four-digit PIN with your primary card and a separate four-digit PIN with your secondary card.

      When getting your new card, you will need to tell the NAB customer service representative which currencies you want loaded on your card. You may load up to 10 currencies, subject to the in-branch load minimum and maximum of AUD$50 and AUD$45,000 respectively.

      Check your card transactions and balances online at any time via NAB internet banking or by logging into “My Account” at the NAB travel card website. You can also reload online, manage your default currency and transfer currencies between currency wallets.

      Hope this helps!

      Best,
      Nikki

  7. Default Gravatar
    ClaireNovember 26, 2018

    South African atm’s require 5 digit pins. Does one precede the 4 digit NAB pin with a zero to use it?

    • Avatarfinder Customer Care
      JohnNovember 27, 2018Staff

      Hi Claire,

      Thank you for reaching out to finder.

      Since you will be using the NAB card. Even if you use it overseas it will only require you to enter a four digit pin and not five since it will feed off the NAB system. Hope this helps!

      Cheers,
      Reggie

  8. Default Gravatar
    NavdeepNovember 5, 2018

    I am looking for NAB travel card for my daughter. Is any age limit? what document is require if no age limit.

    • Avatarfinder Customer Care
      JohnNovember 6, 2018Staff

      Hi Navdeep,

      Thank you for leaving a question.

      The only requirement advised for the NAB Traveller card is that you must have a residential address in Australia. Since there are 2 cards issues, you may also get one for your use. Hope this helps!

      Cheers,
      Reggie

  9. Default Gravatar
    davidOctober 8, 2018

    If I transfer Australian dollars on my travel card to US dollars on the card, what charges do I incur?

    • Avatarfinder Customer Care
      JeniOctober 13, 2018Staff

      Hi David,

      Thank you for getting in touch with finder.

      When funds are moved from one currency to another currency on your NAB Traveller card i.e. AUD to USD, the currency conversion exchange fee of 4% of the total transaction value applies. Please note that the currency conversion rate applied to convert your available currency or currencies into the transaction currency is a rate set by Mastercard which varies from time to time.

      I hope this helps.

      Please feel free to reach out to us if you have any other enquiries.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

  10. Default Gravatar
    JamesSeptember 17, 2018

    Can I use the card in New Caledonia?
    What is the best currency? Where can I use use it?

    • Avatarfinder Customer Care
      JohnSeptember 17, 2018Staff

      Hi James,

      Thank you for leaving a question.

      VISA and MASTERCARD cards are widely accepted in shops and stores so your NAB Traveller card would be okay to use during your trip. However, you should make sure you have a stock of cash if you’re travelling in the Bush (outside Greater Noumea) or in the islands (Loyalty Islands, Isle of Pines). The local currency is the Pacific franc, abbreviated to CFP or XPF, pegged to the Euro at a fixed rate of exchange. International exchange rates apply to other currencies (dollars, sterling…). There is no overseas ATM withdrawal fee for your NAB card but a 4% currency conversion fee may apply. Hope this helps!

      Cheers,
      Reggie

Ask a question
Go to site