NAB outage hits online banking and call centres

Peter Terlato 5 October 2016

National Australia Bank NAB ATM

ATMs, branches and business banking centres are still operating normally.

National Australia Bank (NAB) has been experiencing outages to some of its customer services overnight, causing processing delays and access issues.

NAB's chief customer officer, consumer banking and wealth Andrew Hagger issued an apology via the bank's news page.

"NAB has been experiencing outages to some of our services overnight," he said.

"This has been affecting a number of our systems, including our customer call centres, mobile internet banking and the processing of some customer payments."

NAB's ATMs continue to operate normally and payments by all NAB cards are available.

However, there have been and continue to be delays in processing some transactions.

NAB customers who need assistance accessing their funds have been advised to visit one of the bank's branches or business banking centres.

You can search for the nearest ATM, branch or business banking centre using the bank's locations service on the NAB website.

"We’re sorry that we’ve let our customers down and we’ll do our best today to work with you through our branches," Hagger said.

Concerned customers can continue to check the bank's news page for regular updates on the outage.

Outages are a commonplace occurrence in Australia these days. Telecommunications provider Telstra has had a horror run of outages recently, while competing networks Virgin Mobile and Vodafone have also experienced system outages this year.

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