MyLiveChat Review, Pricing and Features | finder.com.au

MyLiveChat Review

Here's what you need to know about MyLiveChat's range of SME-friendly plans.

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If you're looking to turn visitors to your website into paying customers, then MyLiveChat is an option to think about. It's easy to get started with the live chat software, and there's a free option along with four paid-for plans to support your SME as it grows.

Use this review to learn more about the key features and pricing of MyLiveChat, to help you decide if the software's right for you.

What is MyLiveChat?

MyLiveChat is a live chat and help desk software that's suited to meet the needs of small or medium-sized businesses. Simply choose a no-contract plan and you'll soon be able to chat in real-time with your website visitors and help solve any problems they may have.

The user-friendly software has a dashboard that's both intuitive to use and easy to organise, and you can tailor it to your requirements. What's more, MyLiveChat can be integrated with apps you already use in your business, such as Shopify and eBay.

You might decide to try out MyLiveChat's free plan before upgrading to take advantage of additional features, including email reports.

MyLiveChat's software is the creation of Canada-based CuteSoft Components Inc., who've been providing tech solutions to customers across the globe since 2003.

Plans and pricing

MyLiveChat has a simple plan structure, offering a total of five plans that all include the following:

  • A minimum of one agent
  • Chat history
  • Visitor monitoring
  • Unlimited number of chats
  • Customisable widgets
  • Unlimited websites
  • Canned responses to common questions
  • Proactive chat
  • Email chat transcripts
  • File transfers
  • Offline messages

Here's a breakdown of MyLiveChat's additional features for its paid tiers.

Note that all figures are stated in US Dollars and were correct as of 14 September 2020.

StarterBasicCorporateEnterprise
Monthly plan$15 USD$29 USD$59 USD$99 USD
Support agents1 agent at a time2 agents at a time5 agents at a time10 agents at a time
Added features
  • Email reports
  • White label
  • 3-year Chat History
  • Email reports
  • White label
  • 5-year chat history
  • Email reports
  • White label
  • 5-year chat history
      • Email reports
      • White label
      • 10-year chat history

The term 'white label' essentially means that you can remove MyLiveChat's branding from your chat's interface.

What features does MyLiveChat offer?

  • Free version. If you're not ready to commit to a paid-for plan, you can try the Forever Free Plan. It uses simple HTML code, a floating chat button that doesn't interfere with your website design, and key features to help you do chat in a clear and useful way.
  • No contracts. Each plan is pay-as-you-go, with no contract meaning you can cancel any time you like. If you do cancel, you'll only be charged for the current month.
  • Range of chat features. Take advantage of image and file transfers, user roles, reports, team chats and more. Integrate your live chat with your other CRM, CMS, eCommerce and SaaS solutions.
  • Mobile-friendly. Both iPhone/iPad and Android users can log in and support customers on-the-go by downloading MyLiveChat's app.
  • Proactive chats. Reach out to your prospective customers with automated greetings based on factors such as their location or URL.
  • Email support. If you get stuck, you can email MyLiveChat at support@mylivechat.com and you can expect a response in a few hours.
  • Security. MyLiveChat says it provides security 'in the same way banks do'. You can feel assured that no one outside of your team will be able to access your chats and files.

Pros and cons

  • Unlimited chats available on all plans
  • Hassle-free packages have no contract
  • There's no phone support
  • Fairly basic customisations

Bottom line

MyLiveChat offers a simple, user-friendly software and a wide choice of plans that are suitable for small and growing businesses. It's important to compare your live chat options carefully so that you get what's right for your business based on your circumstances.

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