Tim Falk is a writer for Finder, writing across a diverse range of topics. Over the course of his 15-year writing career, Tim has reported on everything from travel and personal finance to pets and TV soap operas. When he’s not staring at his computer, you can usually find him exploring the great outdoors.
This information should not be interpreted as an endorsement of cryptocurrency or any specific provider,
service or offering. It is not a recommendation to trade. Cryptocurrencies are speculative, complex and
involve significant risks – they are highly volatile and sensitive to secondary activity. Performance
is unpredictable and past performance is no guarantee of future performance. Consider your own
circumstances, and obtain your own advice, before relying on this information. You should also verify
the nature of any product or service (including its legal status and relevant regulatory requirements)
and consult the relevant Regulators' websites before making any decision. Finder, or the author, may
have holdings in the cryptocurrencies discussed.
What is myCryptoWallet?
Withdrawal and customer service issues
Multiple myCryptoWallet users are reporting that they are unable to withdraw cryptocurrency from the platform, and that they have not been able to get in touch with the exchange's customer service.
Based in Melbourne, myCryptoWallet is a digital currency service and marketplace that offers fiat-to-crypto and crypto-to-crypto trading. Platform users can instantly buy and sell five popular cryptocurrencies, or trade coins and tokens on a live peer-to-peer digital marketplace.
A member of the Australian Digital Commerce Association (ADCA), myCryptoWallet doesn’t charge any fees on withdrawals made in AUD or New Zealand dollars (NZD) and also assures customers that all wallet storage is completely insured.
Which cryptocurrencies can I buy/sell?
myCryptoWallet allows you to buy and sell the following digital currencies using AUD and NZD:
Power Ledger (POWR)
Crypto-to-crypto trading is also available if you pair up Bitcoin, Litecoin, Ripple or Ether.
myCryptoWallet is available to users from Australia, New Zealand and a wide range of other countries around the world. To find out whether you can register for an account in your country of residence, check the drop-down countries menu in the account registration form.
Which payment methods are accepted?
You can deposit funds into your account using the following methods:
How much will it cost me to use myCryptoWallet?
MyCryptoWallet describes itself as Australia's first zero fee cryptocurrency exchange.
Zero fee deposits and withdrawals
No fees on AUD and NZD transfers for deposits and withdrawals
Zero fee buying/selling
Zero trading fees
Zero fee CryptoSwaps
Swap between bitcoin, Ether, Litecoin, Ripple in any combination with zero fees
How fast will my funds be available?
When you first deposit fiat currency into your account, you’ll need to allow up to four business days for those funds to clear. Subsequent deposits should become available in your myCryptoWallet account within one business day. Your first fiat withdrawal could also take up to four business days to process, but the timeframe for subsequent withdrawals once again drops down to one business day.
Crypto transfer times vary on the currency being sent and the network confirmations required for a transaction to be approved.
MyCryptoWallet also extends its zero fee offering to MyCryptoCard, which lets users spend in cryptocurrency at 1 million point of sales terminals and 30,000 ATMs in Australia.
Are there any transfer limits?
There are no fiat deposit limits, but if you’re depositing cryptocurrency into your account, the following minimum limits apply:
Bitcoin: 0.005 BTC
Litecoin: 0.5 LTC
Ether: 0.05 ETH
Ripple: 30 XRP
Power Ledger: 50 POWR
Transaction limits also apply, with a minimum purchase of $50 and a maximum cap of $1,000 per day. However, you can apply to increase your daily purchase limit if you wish.
Finally, no limits apply to withdrawals from myCryptoWallet.
Is it safe to use myCryptoWallet?
When you create an account with myCryptoWallet, you’re asked to provide:
Your email address
You’re also prompted to setup 2-factor authentication on your account, and before you can start trading you’ll need to provide:
Your phone number
Your date of birth
Further verification is required to make a fiat withdrawal from your account. You’ll need to add a bank account and submit a selfie (as outlined in the “transfer limits” section above) to reach this level.
In terms of the security of the platform itself, myCryptoWallet states that it complies with international laws to address anti-money laundering/counter-terrorism funding (AML/CTF) and Know Your Customer (KYC) legislation. The website also states that all wallet storage is insured.
If you need help with your account or have a problem with a transaction, you can submit a ticket through the online support centre. The customer assistance team is available 24 hours a day, 7 days a week, and there’s also a handy online knowledge base with answers to a range of frequently asked questions.
Pros and cons
Offers fiat-to-crypto and crypto-to-crypto trading
24/7 customer support
Australian owned and based in Melbourne
Free deposits and withdrawals in AUD and NZD
Instant exchanges and marketplace trading available
Quick and easy signup process
Supports 2-factor authentication and wallets are insured
It’s a hosted wallet so you don’t get to control your private keys
Only offers a limited range of digital currencies
Fees are higher than on some other platforms
If you’ve compared a variety of exchanges and decided that you’d like to register with myCryptoWallet, click on the “Go to site” link on this page to be securely redirected to the account signup page. You can create an account and password by providing your full name, email address and country of residence.
Don’t forget to also activate 2-factor authentication to provide a higher level of security for your funds.
Frequently asked questions
Yes. The company recommends following its social media channels (Facebook and Twitter) to keep up-to-date with announcements of support any new coins or tokens.
No, myCryptoWallet does not support BPAY deposits.
If you want to increase your daily purchase limit, you can do so by creating a support ticket and submitting a photo of yourself holding your Australian-issued ID and a piece of paper that includes your signature, the current date, the word “myCryptoWallet” and your desired daily purchase limit. Your limit will be updated once the support team verifies your identity.
Disclosure: At time of writing the author holds IOTA and XLM.
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