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Mwave Australia | What you need to know about the online tech shop

With over 12,000 products available at competitive prices, Mwave is one of Australia's go-to destinations for cheap tech.

From its founding back in 2006, Mwave has established itself as one of Australia's most popular online tech retailers. Specialising in computer parts and gaming peripherals, the New South Wales based business has received a number of awards for its service over the years, including making it into CRN's Fast50 for 2009, 2010 and 2012 as well as Power Retail's Top 100 from 2014 to 2018.

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What does Mwave sell?

Mwave stocks all manner of consumer technology, from graphics cards to noise-cancelling headphones to Wi-Fi security cameras. Its catalogue currently includes over 12,000 different products from more than 1,200 brands across the following categories:

  • Desktop PCs
  • Laptops and tablets
  • Computer components
  • Monitors and displays
  • Computer peripherals
  • Office equipment
  • Digital storage
  • Network devices
  • Security and surveillance
  • Software
  • Cables and accessories
  • General electronics

Key purchasing information

What currency does Mwave's online store use?

Mwave lists all its prices in Australian dollars (AUD).

Does Mwave have a physical store I can shop from?

Yes, although there are a number of caveats involved when shopping in person compared to online. First, Mwave has just a single showroom store located at Unit F3, 3-29 Birnie Avenue in Lidcombe, NSW. Second, online orders take priority over in-store purchases, so it's possible some stock may not be available for purchase over the counter. Lastly, wait times for in-store purchases can be upwards of 45 minutes depending on how busy both the showroom and the online store are, since online orders are also handled by showroom staff.

If you prefer to shop in person, Mwave's showroom is open from 9am to 6pm Monday to Friday and 9am to 1pm on Saturdays.

Shipping and returns

Mwave offers three delivery options for online orders: Australia Post eParcels, standard Startrack courier delivery and urgent Startrack courier delivery. The first two options are available throughout Australia, while the urgent Startrack service can only be selected for deliveries to Sydney metro addresses.

How much does Mwave charge for delivery?

Delivery costs are calculated based on order size and weight, the distance involved and the specific shipping option you selected. As such, costs can vary significantly from order to order. A standard Australia Post eParcel delivery can be as low as $9.95, whereas having a fully-built PC couriered can cost you upwards of $50.

How long does Mwave take to deliver?

Like pricing, delivery times are based largely on the specific product/s you're purchasing, your shipping address and which delivery method you choose. For Australia Post eParcel deliveries, typical shipping time ranges from 3 to 10 business days, or potentially longer for addresses in rural and regional areas of the country. Startrack courier deliveries usually arrive on the next business day for Sydney metro orders and between 1 and 4 business days for the rest of Australia.

If you're a Sydney metro resident and you opt for the urgent Startrack service, you should receive your delivery on the same day provided you place your order before 1pm.

Does Mwave offer in-store pickup?

In-store pick-up is available from Mwave's Lidcombe showroom during its regular trading hours of 9am to 6pm Monday to Friday and 9am to 1pm on Saturdays. If you select this option, you'll need to wait for a confirmation email informing you that your order is ready to pick up before heading in.

Mwave offers two in-store pick-up options: standard pick-up and VIP pick-up. Standard pick-up typically takes around 24 business hours to process, while VIP pick-up fast-tracks processing to have your order ready for pick-up in 60 minutes. You won't have to pay anything for standard pick-up, but the VIP treatment will cost you an extra $9.95.

Also be aware that Mwave requires you to present your driver's licence when collecting your order. If you don't collect your order within three weeks of its availability, Mwave will cancel it and charge you a 20% restocking fee.

What is Mwave's return policy?

Mwave accepts returns, refunds and warranty claims for orders only under the following conditions:

  • The product must be faulty
  • The fault must not have been caused by improper use or carelessness on your part
  • You must provide proof of purchase

Provided these conditions are met, you can submit a return, refund or warranty claim through Mwave's online warranty system. Depending on the product in question, you may need to send it back to Mwave, an authorised service centre or the manufacturer directly.

It's also worth mentioning that for general purchases, Mwave does not allow returns based on you simply changing your mind. It does offer a 7-day money-back guarantee on select products, however. For these products you can issue a returns claim for any reason at all within 7 days of accepting delivery. Provided the returned item is in its original packaging and fit for resale, Mwave will refund the purchase price excluding any delivery costs.

Does Mwave support international delivery?

The only country Mwave currently ships to outside Australia is New Zealand.

Mwave review round-up

It's natural to feel a little hesitant when purchasing from an online retailer for the first time, especially if you're spending big on a piece of shiny new tech. To help you shop with confidence, we've rounded up the feedback other Aussies have left for Mwave on review sites like ProductReview, True Local and Google Reviews. This review snapshot should help you get a sense of what the average Mwave customer thinks about the online retailer.

Google Reviews

Average rating: 4.4 out of 5.0
Number of reviews: 1,721

What are people saying?

"I've invested tens of thousands at Mwave and NEVER been disappointed."

"Well established and better than most places with logistics. Recommended to deal with remotely as they're fast and responsive."

"Great place to buy from. Big range. Prices reasonable. Order before you go otherwise you can be waiting a long time if there are a few people ordering over the counter."


ProductReview

Average rating: 4.4 out of 5.0
Number of reviews: 2,716

What are people saying?

Pros:

"Good prices...although most are available cheaper on eBay."

"Cheap shipping and cheap products and a fast service."

Cons:

"Poor customer service, tried to communicate numerous times and never had any positive feedback."

"Very slow to process and deliver."


True Local

Average rating: 4.37 out of 5.0
Number of reviews: 78

What are people saying?

"Top class business. Fast reliable services and great prices."

"Good prices, great service and fast delivery!"

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