Businesses can now chase payments through WhatsApp and Facebook using Invoice2Go

Elizabeth Barry 7 February 2018 NEWS

small biz owner

Will this new innovation help improve small business payment times?

Invoice2Go has launched a new feature that allows businesses to send invoices through a range of messaging apps. The innovation, which allows businesses to send invoices in the context of an existing communication channel, is in response to a growing demand for better communication channels with customers.

Businesses using Invoice2Go simply need to select an unsent invoice and then choose to send it via one of the available messenger options, currently WhatsApp, iMessage, Android Messages and Facebook Messenger.

Customers then receive the invoice through the selected messenger service and can click through directly to make a payment.


This latest feature is the latest from Invoice2Go which helps businesses get paid faster. In December 2017, it introduced a feature that allowed businesses to accept invoice payments through tap and pay.

Late payment times have long been an issue for small businesses, with the Australian Small Business and Family Enterprise Ombudsman (ASBFEO) Kate Carnell conducting an inquiry into Payment Times and Practices among small businesses in April 2017. Recommendations from the inquiry included introducing a maximum payment time for B2B transactions and the government encouraging technology solutions to facilitate payment practices.

While the most recent data from Dun & Bradstreet show that payment times are improving, Carnell says there is still a way to go.

“We know there are still large companies and State Government departments which pay small business suppliers later than 30 days on a regular basis, sometimes more than 60 or 90 days,” she said.

“That’s not acceptable and the culture in those organisations needs to change."

“I will continue to apply pressure in 2018 to ensure small businesses get a fair go."

New features from companies such as Invoice2Go are likely to be welcomed by small businesses as they look for ways to keep payment times down.

How to download Invoice2go for your business

Download on Google Play

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