Medibank customers face tax setbacks

Peter Terlato 7 July 2016

Wait room doctor

Health insurer blames disastrous tech upgrade for delayed information.

A significant tech upgrade has likely caused a delay in the distribution of annual tax statements to most Medibank health insurance customers.

Medibank attributed the disruption to reporting issues associated with the migration of customer data, arising from a major technology upgrade.

This means the majority of customers won't receive their tax statements by 15 July 2016.

ahm customers will not be affected by this issue.

Medibank CEO Craig Drummond apologised for the setbacks and assured customers their personal data has not been compromised.

"Our team is working around the clock to resolve this issue, and I want to assure customers that our focus is on minimising the impact this will have on them," he said.

If you're a Medibank customer and wish to learn more about the delays, you can visit the insurer's website.

By law, Australian employers must provide employees with their annual payment summary (formerly known as group certificate) by 14 July in order for individuals to lodge a tax return. We've compiled a step-by-step guide to completing your tax return.

If you’re looking for private health insurance, check out our detailed guide to Medibank's policies and cover options.

Picture: Shutterstock

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