Meal delivery and reservation apps a pain point for SMEs

Posted: 15 May 2018 12:19 pm


Tyro has developed a new integration to help businesses deal with the app mayhem.

Meal delivery and reservation apps such as Deliveroo and Dimmi have exploded in the past few years and Australian customers have been quick to embrace them.

Recent research from finder revealed that we are spending nearly $1,590 a year on delivered food from platforms such as UberEats, Menulog and Foodora, placing 68 million online food orders through these apps each year and over 7,000 orders every hour.

But while Australians have embraced meal delivery and reservation apps, they have been causing headaches for the small and medium-sized enterprises (SMEs) that need to integrate them with their existing systems.

"The complexity of juggling multiple systems to accommodate different apps and POS systems is an onerous by-product of meeting customer expectations," said Robbie Cooke, CEO of Tyro.

"Not to mention the counter space all the devices occupy and the tangle of cables.”

Cooke said Tyro was "uniquely positioned" to solve the problem and streamline merchant processes with its current POS partners.

"Currently, we directly integrate with more than 240 POS and PMS systems, more than any other bank in Australia, and we have the in-house technical capability to take a lead creating a broad ecosystem of POS software providers and apps.”

The new initiative aims to reduce admin time by removing the complexities and cost of integrating multiple apps and POS systems. It does this by providing a single integrated solution for businesses. The platform will extend Tyro's current EFTPOS and banking services and non-Tyro customers will be able to access it.

Initially, the new offering will only be made available to the hospitality sector during 2019 with plans to roll it out to other sectors "shortly thereafter".

“In time, we intend to extend the platform to offer benefits to retail and health merchants, as well as other uses including staff management, analytics, loyalty, marketing, booking and inventory management. The platform will also enable us to consolidate and deliver insights gathered across multiple applications to help merchants run their businesses,” Cooke said.

This isn't the first initiative from Tyro to allow businesses to cut red tape or save, with it beating the Big Four banks to process debit tap-and-go payments in-store via EFTPOS in March and partnering with Afterpay to allow SMEs to offer interest-free as a payment in-store in February 2017.

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