A letter to our Up Bank customers
What happened and how you can help us get the integration working again.
Want to know where we're sitting with the Up Bank integration? Follow on for our updates here and how you can help get Up Bank back on the Finder app.
So what happened?
You've probably already heard about Up releasing its API and a bunch of people doing really cool things with it. Finder was one of these groups. We knew Up was one of the most in-demand banks for the Finder app, so we worked overtime to integrate Up into the Finder app. And we did it – we created new technology so our members could be the first to access their Up accounts in a personal finance app.
Within hours, Up revoked our access.
We're now waiting on it to release a third-party API that apps like the Finder app can use, but there's no indication when or if this will happen.
Why we need your help
We want to help Up users make better decisions, but we can't at the moment because Up has revoked our access. But there is a way you can help get the integration back up and running.
If you want to be able to see your data and make better decisions with it, we need you to get in contact with Up and let it know that you want it on the Finder app.
A letter to our Up Bank customers
On 3 August 2020, we created a way for Up Bank customers to connect their accounts to the Finder app.
This was the first neobank in Australia to launch an API to give its customers access to their data outside of its own app/website: a monumental first.
We built this integration in response to Up announcing that it was calling on all "makers, creators, hackers and hobbyists" who wanted access to their bank balances and transaction data through its API.
This was great news for Up customers and we want to praise Up for being a leader in helping its customers have greater transparency over their money.
In the last few months, we've received hundreds of requests from Finder app users asking for access to their Up accounts. So when we saw the release of the Up API, we couldn't wait to share the good news with our users and build a way to integrate it into our app.
It wasn't easy. Not everyone has the coding skills needed to access their API data. But we believe that everyone deserves to see their information, especially in the spirit of open banking Consumer Data Right legislation.
So our incredible team worked really hard to build a secure way for Up customers to connect their accounts in the Finder app, making it easy to see all of their money in the one place, track their spending and compare products in the app, to ultimately empower them to make better financial decisions.
After just a few hours of going live, we saw almost 100 users connecting their Up accounts in the Finder app. But unfortunately, Up has taken action to deactivate users who are trying to access their balance and transaction data through the Finder app.
For now, Up is not currently available to connect in the Finder app but we are hoping to integrate Up into the app soon.
If you want to get in touch with Up and ask it to allow you to access your banking information in the Finder app, tweet it at @up_banking, send it an email at firstname.lastname@example.org or you can call it on 1300 002 258.
We are here to serve Australians and empower them to make better financial decisions. If you need any help, reach out to us on Twitter, email me fred at finder dot com dot au or you can start a live chat with our support here.