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Kathmandu is all about adventure and they help you enjoy an adventurous life with great gear and equipment. Their products are meant to enhance your safety and comfort ability allowing you to explore and enjoy the great outdoors.
Kathmandu is fully Australian owned and operated and began way back in 1987. The company is known for their innovative products which are widely sold not just in Australia but in the UK and New Zealand as well. Although the store sells other brands, it has stayed true to its brand and 95% of their inventory is made up of Kathmandu branded items.
Kathmandu provides free shipping on all orders of $100 or more. All orders worth less than $100 will be charged $10. Kathmandu offers nationwide deliveries and this charge covers all areas. Deliveries can be made to business, home and post office box addresses. Delivery is handled by eParcel and Australian Post.
When your order is dispatched, you will receive an email confirmation which will include information such as the freight provider and a tracking number as well. Delivery times vary depending on location. You could receive your order within 5-7 days. Rural areas may need to wait for an additional day or two.
Kathmandu offers exchanges and refunds on returned items. However, exchanges are not accessible to international orders. Kathmandu reserves the right to accept a refund or exchange request due to charge of mind. Get in touch with customer service via email to get assistance on this matter.
There is an online form available for returns and exchanges and you will have to indicate whether you wish to get a refund or exchange. You can also download the product returns form and fill it out as requested then send the form to Kathmandu’s postal address. Note that you will have to create an online account to get an exchange.
Kathmandu was established in Melbourne in 1987. The company's founders were motivated by the clear lack outdoor adventure materials and gear which enhanced comfort and they ventured to make a difference. Their priority was to create products made from quick drying materials like thermals and fleece to make your outdoor experience more enjoyable.
Since then, Kathmandu has managed to grow and develop its base outside Australian borders to New Zealand and the UK. Kathmandu is widely recognised and they offer everything you would need for an outdoor adventure from footwear to backpacks, jackets, hoodies, insulation wear and much more.
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