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In addition to its Core service, Jira offers the following software products:
Teams can create workflows, create tasks and divvy up work by assigning tickets to team members. The diverse feature-set can be intimidating for first-time users, but the platform is intuitive enough that a little practice could get your team up to speed.
According to Adrienne Fuller, Head of Publishing and Editorial at Finder US, “Jira has enabled all of Finder to manage projects more efficiently and clearly. But the best part is that it gives a holistic view into all projects we work on as a company, and the data that surrounds it — for example how long it takes to complete a certain type of task. This has been super valuable for us to better plan goals and deadlines based on how much effort we know something might take.”
What I’ve found particularly useful about the platform is the ability to loop team members into tasks by leaving comments. When I need to ask a question or leave feedback for a specific team member, all I need to do is tag them in a comment right on the ticket. This helps keep task-related commentary organised, scannable and in one place.
Here at Finder, we use Jira to tackle complex workflows and juggle projects with the following features:
There are two ways to access Jira Core: hosted or self-hosted. For teams that want their Jira software hosted and managed by Jira, its cloud option comes with a monthly subscription fee. For teams that want to handle the intricacies of hosting on their own, download software costs a one-time flat fee.
Note: All prices are list in USD on JIRA's website.
Free | Standard | |
---|---|---|
Cost | US$0 |
|
Storage | 2 GB file storage | 250GB file storage |
Support | Jira forums | Email support on weekdays from 8am to 5pm, PT, MT, CT and ET. |
Included features |
| Everything included in the Free tier, plus:
|
If you’d prefer to host Jira’s software on your own server, prices for Jira Core are as follows:
Team size | One-time fee |
---|---|
Up to 10 users | US$10 |
Up to 25 users | US$2,200 |
Up to 50 users | US$4,500 |
Up to 100 users | US$8,800 |
Up to 250 users | US$17,600 |
Up to 500 users | US$26,400 |
Up to 2,000 users | US$40,000 |
Up to 10,000 users | US$80,000 |
Over 10,000 users | US$134,000 |
Begin the signup process on Jira’s website:
From here, you’ll be prompted to start a sample project from one of Jira’s templates, create a new project from scratch or import data from an existing issue tracking system.
While dedicated reviews of Jira’s Core software are scarce, Jira’s overall reputation as a software provider is quite positive. The Better Business Bureau and Trustpilot don’t offer much to go on, but Jira has a 4.1- out of 5-star reputation on reviewer G2 based on 3,536 reviews. Capterra awards Jira 4.4 out of 5 stars, based on 8,539 reviews.
Lots of customers love that Jira’s range of powerful features allow for plenty of customisation — but some argue that the offerings are complex and overwhelming to navigate.
The only way to reach Jira’s customer support is by email. Fill out a secure online form with your email address and inquiry for a response from the support team.
Explore your software options with other providers to find the best solution for your team.