How do you chose between Jetstar and Tigerair? We compare the airlines so you don’t have to.
Budget airlines are booming. But how do you know which airline to travel with when everyone claims to offer the lowest fares?
We put both brands under the microscope to see how they compare on everything from flight price to in-flight entertainment.
Jetstar vs Tigerair
|Where does it fly to?||Jetstar offers wider range of destinations.|
|What star rating is it?||3-stars||Unrated||Tigerair does not have a Skytrax rating yet.|
|What classes are available?||Jetstar offers more classes, but not on all flights.|
|What is the baggage allowance?||Standard economy fares include 7kg of carry-on baggage. Travellers can pay to add up to 40kg of extra hold baggage.Business class comes with 30kg of checked luggage.||Standard economy fares include 7kg of carry-on luggage. Checked luggage costs extra with prices dependent on your flight time.||Basic hand luggage allowances are the same for Jetstar and Tigerair.|
|Where does it fly from in Australia?||Jetstar flies from 21 Australian cities compared to Tigerair’s 13.|
|What's the in-flight entertainment like?||In-flight entertainment is available on Jetstar’s international Dreamliner 787 flights. Economy passengers have to pay $9, but it’s free for Business Class customers.||Tigerair offers a wireless in-flight entertainment system called Tigertainment. To use it, passengers must download an app. They can use their own devices. Movie access costs $6 per device and television shows cost $2.||Tigerair offers in-flight entertainment on internal flights, while Jetstar does not.|
|Can I make changes/cancellations?||Jetstar bookings are non-refundable and the airline will charge you to make changes. Booking a Starter Plus bundle allows you to make changes free of charge.||Tigerair does not offer refunds on tickets and charges passengers to make changes to bookings.||Neither Tigerair nor Jetstar allows you to cancel your flight and booking changes come at a cost. Jetstar gives you the opportunity to pay extra to avoid change fees.|
|What type of plane will I fly on?||Airbus A320s, A321s, and Bombardier Q300s. Boeing 787 Dreamliners operate on international routes.||A320s and B737s.||Jetstar has a more diverse fleet.|
|Which frequent flyer programs is it with?||Jetstar partners with Qantas Frequent Flyer, Emirates Skywards, Jal Mileage Bank and Vietnam Airlines Lotusmiles. Only bundled Jetstar fares are eligible to earn points or miles.||You can use Velocity Frequent Flyer points to pay for your Tigerair flights.||Jetstar lets you collect miles, while Tigerair lets you pay with frequent flyer points.|
|Is there Wi-Fi?||No||Yes, it’s available to access in-flight entertainment.||Tigerair offers Wi-Fi.|
|Can I price match?||If you find a comparable flight cheaper Jetstar will beat the price by 10%.||No||You can price match with Jetstar.|
|Does it serve alcohol?||Yes||Yes||Both airlines are on par.|
|Is there online chat?||Yes||No||Jetstar has online chat, but it’s not instant. You have to answer some automated questions first.|
|Does it charge for infants?||Yes. If you’re travelling with a child under two on your lap there’s a fee on all flights except domestic New Zealand and Japan flights as well as flights to and from the Cook Islands.||Yes. A fee applies for all children under the age of two travelling on an adult’s lap.||Jetstar doesn’t charge for infants on a small number of flights.|
|Does it fly pets?||No||No||Neither airline accepts pets.|
|What are my payment options?||Jetstar accepts more payment methods than Tigerair.|
|Can I book round the world fares?||No||No||Neither airline offers round the world tickets.|
|Can I book multi-city fares?||Yes||No||Jetstar offers multi-city fares.|
|Any features to find the best price?||Jetstar has a deals section on its website.||Tigerair has a special deals and promotions page on its website.||Both airlines have online deals pages.|
Who offers the best price?
Both airlines are budget carriers with similar fare structures and routes. When searching for return flights from Sydney to Brisbane, departing and returning on the same days at similar times, we found that Tigerair came out cheaper.
Tigerair comes out cheaper this round, though this can and does change during sale periods. Check both airlines for your desired route as both are quite competitive, particularly with Jetstar's price match guarantee which you can use against a Tigerair fare so long as it meets the eligibility criteria.
Do both Jetstar and Tigerair have good ratings?
In Skytrax’s Airline Reviews section, Jetstar scores 5 out of 10 as a result of 577 reviews. It’s rated as a 3 star airline. Tigerair, meanwhile, scores 5 out of 10 as a result of 249 reviews. It has no official star rating on Skytrax.
Customers currently rate Jetstar and Tigerair as equals. Looking more closely, reviewers seem to pan Tigerair’s in-flight entertainment system – it gets just 1 star out of 5 while Jetstar’s entertainment offering gets 2 out of 5. On the other hand reviewers give Tigerair’s food one more star than Jetstar’s.
Any other differences worth noting?
Jetstar offers a Price Watch service through its website so customers can watch as the cost of a certain flight fluctuates. You can receive alerts when the price drops. Jetstar also runs Club Jetstar. You pay $49 to join and an annual membership of $49 after your first year. Membership in the club gives you early access to sales, member-only fares and 20% off bags and seat selection for you and four other members on the booking.
What are the deals like?
Jetstar offers deals on flights, package holidays, hotels and car hire. Tigerair runs offers on flights and holiday packages, and often runs sales on hotels in partnership with brands like booking.com.
In the past we've seen Jetstar sales drop to $25 on domestic routes and international routes drop down to 50% off in return for free sales. In response, Tigerair often boasts $33 flight sales and $1 returns.
Both airlines sport competing deals to keep an eye out for.
Top Jetstar and Tigerair deals
|Bali: 5-night stay + flights from $759||
|Valid from 1-30 November 2018. Includes five nights at Bali Ayu Villas and return flights with Jetstar. Sample price is from Sydney, other cities also available.||
|Domestic flights from $35||
|Valid for travel from July 2018 - February 2019 with Jetstar. Sample fare is Sydney-Melbourne.||
|Australia-wide flights from $57.95 each way||
|Valid for travel on select dates from 31 May 2018 - 4 July 2018 with Tigerair. Sample fare is Gold Coast-Sydney.||