JB HiFi NOW will shut down on March 17

Alex Kidman 17 February 2016 NEWS


The locally grown music streaming service will cease operations in mid-March. Here’s what you need to know if you’re a subscriber.

While it never had quite the name brand cachet of, say, Spotify or Apple Music, JB Hi-Fi Now at least could boast about being an Australian-grown music streaming service. The operative word there is "had", as the company has announced it will shutter the service on 17 March.

I’m an existing JB Hi-Fi NOW customer. What will this mean for me?

If you’re an existing subscriber, you’ve got until 17 March 2016 to get in as much listening as you can. After that date, you won’t be able to hear a thing through the service.

If your subscription would run after that date, JB Hi-Fi has said that it will process pro-rata refunds based on the amount of extra days your account would be entitled to. The company said in a statement on its Web site that it will "send you details of how to obtain your refund within the next 14 days".

If you have extensive playlists on the service, JB Hi-Fi indicates that you’ll be able to export a list of those artists for easy import into other streaming service. That will simply be a list of artists, tracks and albums, however, not the music files themselves. You’ll have to subscribe to another service in order to actually listen to any of it.

I’ve got a JB Hi-Fi NOW gift card -- what can I do with that?

JB Hi-Fi indicates that it will honour any outstanding legitimate cards as if they were general JB Hi-Fi store gift cards, or alternatively you may seek a refund at your local JB Hi-Fi store or via its online site.

JB Hi-Fi will cease selling any new subscriptions, effective today.

Image: Shutterstock

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