Everything you need to know about Telstra TV

TelstraTV2_1_738

Exclusive to Telstra customers, is Telstra TV a media box worth signing up for?

What is Telstra TV?

Telstra's Telstra TV set top box is a 4K-capable media streaming device capable of playing movies and TV shows from services like Netflix, 7Plus and BigPond Movies on your TV. Similar to other boxes like Apple TV and Fetch, Telstra TV connects to your home network either through Wi-Fi or via an ethernet cable and streams video from the Internet to your TV over HDMI.

Unlike the competition, though, Telstra TV is only available to Telstra broadband customers. If you don't have a Telstra broadband account, you won't be able to use the device.

How does Telstra TV work?

To stream online content to Telstra TV, you'll first need to download the relevant app from Telstra TV's app store. Services like Foxtel Now and Stan each have their own app, and provided you're already a paid subscriber, you can watch their complete libraries from the comfort of your couch. Apps for catch-up TV services like 9Now and 7Plus work in much the same way, with the added benefit of being free to access, although as with any video streaming services, they will consume data when you're watching programs through them.

In addition to online streaming services, Telstra TV can also access videos, music and photos stored on your home network or on USB devices. By connecting other media devices to your home network, or by plugging them into Telstra TV via USB, you can watch video files, listen to music and view pictures on the big screen.

Controlling Telstra TV is a simple matter, too. Switching apps and searching for content can be handled via the included infrared remote, with a universal remote or through the Telstra TV+ mobile app.

What can I watch on Telstra TV?

Telstra TV supports a wide range of free and paid streaming services through apps on its app store. Some of the most popular services are:


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What is Telstra TV+?

Telstra TV+ is the mobile companion app for Telstra TV – basically it's an interactive TV guide for everything you can watch on Telstra TV. Available on iOS and Android devices, the app rounds up the latest movies and TV shows available on services like Stan, BigPond Movies and 7Plus, along with schedules and highlights for select Telstra-sponsored sports like AFL and NRL.

If you're not a fan of the included remote, you can use the Telstra TV+ app to control your Telstra TV instead. The app interface makes it a lot easier to find the shows and movies you're looking for, especially if you need to do any typing. Telstra TV supports full search for content across multiple services, and it's markedly easier to do so from the app with a full keyboard rather than the on-screen display with a remote.

Telstra mobile customers can also use the Telstra TV+ app to redeem special entertainment offers tied to their mobile plan. These offers typically include cheap movie tickets, BigPond Movies rentals and free trials for a variety of entertainment services.

How much does Telstra TV cost?

Since Telstra TV requires a valid Telstra broadband or mobile account to function, it's only available to buy directly through Telstra. If you're not already a Telstra customer, Telstra TV is included with a number of Telstra's broadband bundles. The current bundling offer provides a Telstra TV at no additional cost to any contract customer on a plan costing $99 per month or higher.

On the upside, using Telstra TV through a Telstra broadband connection gets you unmetered streaming of any content on BigPond Movies and select sports services like AFL Live.

If you're already with Telstra, you can buy Telstra TV outright for $192 from the Telstra website or through your local Telstra store.

Telstra TV review

We've run the 2nd generation Telstra TV through its paces in our comprehensive review:

"Telstra's second take on a streaming box covers all the basics"

You can read the full review of the Telstra TV here.

What's the difference between Telstra TV and Telstra TV 2?

The current generation Telstra TV is technically the Telstra TV 2, because it's Telstra's second generation Roku-powered set top box. While the range of streaming services across both Telstra TV set top boxes is essentially identical, the larger second generation box also adds support for 4K video as well as an integrated TV tuner so you can watch live free-to-air television.

The 2nd generation box also substantially changed the user interface from the rather plain first generation box, although Telstra has promised that this aspect of the Telstra TV will be available to download and update the older Telstra TV models already sold. The first generation Telstra TV is no longer available for sale, but was provided bundled with broadband contracts or outright for $109.

Specifications

Product Name
Telstra TV 2
Video formats
2160p 4K UHD / 1080p HD / 720p with HEVC support
Audio support
Dolby Digital 7.1
Networking
802.11a/b/g/n/ac dual band wireless or 10/100 Ethernet port
Processor
Quad-core MStar C2
RAM
2GB
Storage
512MB Flash NAND
Ports
HDMI 2.0, USB 2.0, MicroSD Slot
Size
16x16x2cm (approx)

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49 Responses

  1. Default Gravatar
    CatherineJanuary 17, 2018

    I’ve had T/Box since it began.. Now that it is closing down, I need to update ..I have made two attempts to discuss this by phone. Trying to liase with the Philippines is harrowing and I gave up after two tries. I’m hoping I can get the answers I need this way. I need a new plan. I want to try and cut some of the expense I am incurring.

    • Staff
      MattJanuary 17, 2018Staff

      Hi Catherine,

      Thanks for your enquiry. Are you looking to upgrade just your streaming device, or are you interested in signing up to a new broadband plan altogether? If it’s the latter, you’ll want to take a look at our comparison of the best broadband plans currently available, as you’ll likely find a better deal than what you’re currently getting. If you really want to cut down on your expenses, you can also check out our comparison of cheap broadband plans.

      If you’re after something else, please let me know so I can help you find it!

      Regards,

      Matt

  2. Default Gravatar
    vickiJanuary 10, 2018

    do you need a smart tv to view and use netflix etc or just a late model tv

    • Staff
      MattJanuary 10, 2018Staff

      Hi Vicki,

      Thanks for your question. To use Netflix and similar streaming services on a TV without purchasing a separate set-top box, you will indeed need a Smart TV. This is because the TV needs its own Netflix app to stream content to it.

      For non-Smart TVs, you can hook up devices like Google Chromecast to stream Netflix instead.

      I hope this helps.

      Regards,

      Matt

  3. Default Gravatar
    DANNYDecember 11, 2017

    HOW DO YOU EDIT THE CHANNEL LIST TO VIEW JUST THE ONES YOU WANT

    • Staff
      MattDecember 11, 2017Staff

      Hi Danny,

      Thanks for your question. Unfortunately, Telstra TV does not support the ability to edit the channel list manually – it will always display all the channels available to you at all times. If you’re finding the interface a little cluttered, you might want to search for programs manually using the Telstra TV app on your phone.

      I hope this helps.

      Regards,

      Matt

  4. Default Gravatar
    VenitaNovember 15, 2017

    We live in outback NSW and dont have free to air TV access, however we do have NBN, so we have configured our TV to run as a computer screen and we live stream through Google Chrome from the various tv channel websites. However, some shows dont stream very well and they are not always added to their available episodes list. And some major events were completely cut from streaming eg. “State of Origin” and “Bathurst 1000”. The Telstra TV2 box will cost us an additional $19 per month and put us in a contract for 2yrs… but i am confused about the “downloading apps” and “paying for membership” etc in other correspondences below…- will this box give us full access to the channels as if we were living in town just watching normal tv? Or would it be no different to what we are doing now and just be extra money spent for nothing?
    Thanks.

    • Staff
      MattNovember 15, 2017Staff

      Hi Venita,

      Thanks for your question. The Telstra TV box (both the first and second revisions) include apps for the various catch-up services like 9Now, PLUS7 and ABC iView. These apps function much like the websites you’re currently using to stream, and do not offer any extra content beyond what you’re currently getting. As such, streaming through Telstra TV will be no different to your current solution of streaming through Google Chrome.

      As for the “paying for membership”, that’s specifically for services like Netflix and Stan that operate on a subscription model.

      I hope this helps!

      Regards,

      Matt

    • Default Gravatar
      VenitaNovember 15, 2017

      Hi Matt. Thankyou for your reply.
      Yes, we are currently members for Netflix and Stan, i was more confused about the NRL & AFL etc. listed above and the NHL in comment 22nd OCT below. Do you happen to know if the Rugby League (& state of origin series) also have apps to pay membership to? – my searches cant seem to find anything outside of paying for foxtel. Thanks.

    • Staff
      MattNovember 15, 2017Staff

      Hi Venita,

      The NRL, AFL and NHL all have separate subscription services you can subscribe to, and each has an app for watching their content through Telstra TV. For NRL specifically, you can have a read of our NRL streaming guide for more information about what you get with the subscription and app.

      Let me know if you have any more questions!

      Regards,

      Matt

  5. Default Gravatar
    ArteestNovember 13, 2017

    On Telsta TV what do have on offer for horse racing in the the way of SKY racing equivalent?

    • Staff
      MattNovember 13, 2017Staff

      Hi Arteest,

      Thanks for your question. Unfortunately, Telstra TV does not currently offer any horse-racing alternatives directly. The best way to watch horse racing on Telstra TV is through a subscription to Foxtel Now’s Sports package with the Sky Racing add-on. You can then stream Foxtel Now through your Telstra TV to watch horse racing on your TV.

      I hope this helps.

      Regards,

      Matt

  6. Default Gravatar
    October 25, 2017

    How do I find out how much things like Netflix,Stan etc cost to stream?

    • Staff
      MattOctober 25, 2017Staff

      Hi Gary,

      Thanks for your question. You can find out all about the costs involved with Netflix, Stan and the like in our comparison of Australian streaming video services. You’ll find links to guides for each service on that page, but if you have any more questions, please don’t hesitate to ask!

      I hope this helps answer your question.

      Regards,

      Matt

  7. Default Gravatar
    ColinOctober 22, 2017

    How can I et the NHL on Telstra TV to which I subscribe too.

    • Staff
      MattOctober 22, 2017Staff

      Hi Colin,

      Thanks for your question. If you subscribe to NHL.TV for NHL coverage, I’m afraid you won’t be able to watch it through your Telstra TV, as there is currently no version of the NHL.TV app for Telstra TV. To watch the NHL through your TV, you can check out the compatible devices listed in our NHL.TV guide.

      I hope this helps!

      Regards,

      Matt

  8. Default Gravatar
    DeanOctober 20, 2017

    Can a Telstra TV box be used just as a streaming media box or does it have to have Telstra

    • Staff
      MattOctober 20, 2017Staff

      Hi Dean,

      Thanks for your question! Telstra TV can indeed by used as a streaming media box, but you’ll need to activate it first using a valid Telstra ID. That means you’ll need to be a Telstra customer to use Telstra TV, even if you are just streaming your local media or watching Netflix.

      I hope this helps!

      Regards,

      Matt

    • Default Gravatar
      DeanOctober 20, 2017

      Ok well I can’t get NBN yet and they won’t hook up ADSL for me so I’m not happy. I’m currently using Vividwireless just to get internet

    • Staff
      MattOctober 20, 2017Staff

      I’m sorry to hear that, Dean! Have you tried looking to other providers who might be willing to hook up ADSL while you wait for the NBN? We’ve got a comprehensive comparison of all current ADSL providers here if you’re interested.

      Regards,

      Matt

    • Default Gravatar
      DeanOctober 20, 2017

      Because its a brand new house telstra are the only ones that can connect the wiring so it cant be done because Telstra won’t wire up

    • Staff
      MattOctober 20, 2017Staff

      Wow, that’s rough.

      If you haven’t already, you should contact Telstra and explain your situation while asking what they can do to help you get by prior to the NBN rolling out. You’ll want to document all conversations you have for posterity, too. Failing that, you can try contacting other ISPs and see if they have any potential solutions for your situation. If you still haven’t found a resolution after that, you might want to consider contacting the TIO and lodging an official complaint along with records of your communication with Telstra.

      In the meantime, you may have to rely on mobile broadband for Internet access, which it sounds like you already are. You can also check out our mobile broadband plan comparison to find a cheap plan for your needs.

      I hope this helps!

      Regards,

      Matt

  9. Default Gravatar
    BasketOctober 10, 2017

    Hi there. I’m an existing Telstra Broadband customer, with Foxtel/Landline/1000GB Fast Cable on the Hottest Bundle. I need to change to NBN, but need some advice about my new bundle. All we use the Foxtel for is to watch Basketball (NBA etc etc) and free to air TV. Would I save money with a new NBN bundle ‘without’ Foxtel and with Telstra TV Instead ? With the purchase of a “NBA League Pass” or similar can we watch ‘NBA Live’ on Telstra TV in Melbourne ??? Also can Telstra TV record onto a hard drive etc ? Cheers :)

    • Staff
      MattOctober 10, 2017Staff

      Hi Paul,

      Thanks for your question. An NBA League Pass would allow you to watch live NBA matches through Telstra TV, though Telstra TV does not support recording to a hard drive. NBA content is not unmetered through Telstra, either, so it would count against your monthly data cap.

      Currently, the price difference between Telstra’s Best Bundle Ever with Telstra TV and its Foxtel bundle is $21 a month extra for Foxtel. In contrast, a full NBA League Pass will set you back $39.99 a month, or $300 for a full year (which works out at $25 a month instead). Either way, it ends up more expensive than the Foxtel bundle.

      I hope this helps!

      Regards,

      Matt

    • Default Gravatar
      October 10, 2017

      Thanks for your reply Matt. From what I have read, Foxtel will cost me more than just an extra $21 per Month. Even just the Sports Pack alone (for basketball espn etc) is almost $30 alone ! I’m confused as to why it would be ‘unmetered’ however, as so many other sports on Telstra TV are reported as being unmetered content….. What’s the advantage of me staying with Telstra as a long term customer then ? I could just stream NBA Live through a PC or laptop to any TV using any ISP. Also I’ve read that the ‘League Pass’ for one year is only $109 … Now I’m even more confused. Hahaha :)

    • Staff
      MattOctober 10, 2017Staff

      Hi Paul,

      You are correct about the Foxtel pricing! I had factored in that you’re already subscribed to Foxtel, but as you pointed out, a subscription to the sports package will be an extra $30 a month on top of that.

      Telstra offers unmetered streaming for many Aussie sports, such as Netball and AFL, but doesn’t currently for the NBA. As such, you could indeed make the switch to another, potentially cheaper ISP and purchase the NBA League Pass for streaming through your PC or other media device.

      That $109/year price is for the NBA League Pass’ “8 games a month” pack which, as the name suggests, lets you watch eight games a month. For the full, unlimited streaming version of League Pass, you’ll be looking at $300 a year.

      Regards,

      Matt

    • Default Gravatar
      October 10, 2017

      Ok thanks Matt for your quick reply and info :)

      Looks like either way moving to NBN with telstra is going to increase my Monthly spend, especially if I want the high speeds I’ve been used to.

      Cheers :)

    • Default Gravatar
      BasketOctober 10, 2017

      Also I forgot to ask…. would streaming basketball content through NBA Live using Telstra TV be unmetered ?? Cheers

  10. Default Gravatar
    mailmanAugust 30, 2017

    Hi, I was going to buy a Telstra TV box-purely to watch the free view plus channels (IVIEW, SBS on Demand, Ten Play, etc) as the other available options seem over priced or hard to find reliable information on them and where to purchase them (aerial box, etc). After reading here that the Telstra TV only works with an active Telstra account I’m wondering if there are any better options for the viewing of the free view plus channels through my TV?

    • Staff
      MattAugust 30, 2017Staff

      Hi Liam,

      Thanks for your question. The cheapest option for watching Freeview channels through your TV is via a Google Chromecast dongle, since the Freeview app now supports Chromecast. This small and simple device plugs into the HDMI port on your TV and lets you stream a variety of content, including Freeview channels, from your phone to your TV. You can read more about Google Chromecast in our streaming guide, if you’re interested.

      I hope this helps!

      Regards,

      Matt

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