ING Direct’s International Payments are Managed by OFX

Information verified correct on December 4th, 2016

ING Direct’s International Transfer service guarantees fast transactions, competitive rates and transfers in 17 currencies.

If you’re looking for a simple and affordable way to send an international money transfer, ING Direct can help. It provides a convenient and competitive International Transfer service managed by OFX, an Australian foreign exchange specialist established in 1998.

Using ING International Transfers, you can send money all around the world in 17 currencies. With exchange rates usually only available to larger corporations, ING transfers are affordable and offer the simplicity of an online transaction. Orders can be placed 24 hours a day, there are flexible transfer options available to save you time and money, and transactions can be processed in as little as one day.

Use an ING Direct everyday account to start your transfer

Rates last updated December 4th, 2016
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ING Direct exchange rates

As ING Direct International Transfers are offered by OFX, a company that specialises in foreign exchange solutions, customers are able to offer better exchange rates than are typically offered by major banks.

OFX has a large client base, trades large volumes of foreign currency and is also set up to have low overheads, all of which means it can afford to offer its customers better exchange rates. To see how those rates compare, register for a free account online and get a transfer quote.

See exchange rates here.

How much does it cost to transfer money with ING Direct?

ING Direct and OFX offer a simple and transparent fee structure for this service. If you transfer an amount less than $10,000, a flat fee of $15 applies. But if you transfer $10,000 or more, you won’t have to pay any transaction fees. There are no other hidden fees or commissions that you need to worry about with this service.

Minimum transfer amount and available countries

The minimum transfer amount you can send using the ING Direct International Transfer service is AUD $2,000, or an equivalent amount in another currency. If you set up a recurring payment, the minimum transfer amount is AUD $500 per payment.

You can use this transfer facility to send funds to a wide range of transfer destinations around the world - contact ING Direct for a full list of locations. Transfers are available in the following currencies:

  • Australian Dollar
  • Canadian Dollar
  • Swiss Franc
  • Czech Koruna
  • Danish Krone
  • Euro
  • Great British Pound
  • Hong Kong Dollar
  • Japanese Yen
  • Mexican Peso
  • Norwegian Krone
  • New Zealand Dollar
  • Polish Zloty
  • Swedish Krona
  • Singapore Dollar
  • US Dollar
  • South African Rand
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What types of transfers can you carry out with ING Direct?

ING Direct allows you to send the following types of transfers:

  • One-off transfers. This is the quickest and simplest way to send an international transfer. All you have to do is login, enter your transaction details and pay for your transfer.
  • Limit orders. This convenient option allows you to lock in a great rate as quickly as possible. All you have to do is nominate the target exchange rate for your transaction, and OFX will then monitor the market for your desired rate. When the rate becomes available, your transfer will automatically be placed.
  • Regular transfers. ING Direct allows you to set up a regular payment plan to recur weekly, fortnightly or monthly. There are no establishment or transfer fees to worry about, but your plan needs to include a minimum of four transfers.

If you need help with a transfer or what to find out more about this service, ING Direct offers a handy FAQ section on the International Transfers website. Customer support is also available from ING Direct, or you can speak to an accredited foreign exchange dealer 24 hours a day, five days a week.

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The registration and transfer process

In order to send a transfer using this service you will need to:

  1. Register with ING Direct International Transfers provided by OFX. You’ll need to provide your full name and contact details
  2. Login to your account and request a live exchange rate.
  3. Lock in the details of your rate, your recipient and any transfer fee that may apply.
  4. Transfer your payment to ING Direct International Transfers.
  5. Your funds will be transferred to the recipient

If you’re depositing funds into your account from Australia, the money should clear within one business day. After that, the following processing times apply to international transfers:

  • Canada (CAD): 1-2 days
  • Europe (EUR): 1-2 days
  • Hong Kong (HKD): 1-2 days
  • India (INR): 2 days
  • Japan (JPY): 1-2 days
  • New Zealand (NZD): 1 day
  • Singapore (SGD): 1 day
  • Thailand (THB): 1 day
  • USA (USD): 1 day
  • UK (GBP): 1 day

Should I use ING Direct instead of a money transfer service?

Pros

  • Competitive exchange rates. Thanks to its partnership with OFX, ING Direct can offer highly competitive exchange rates on international transfers.
  • Fee-free transfers. Send more than $10,000 and you will not need to pay any transfer fees.
  • Supported currencies. With support for 17 currencies, this service offers transfers to an extensive range of transfer destinations.

Cons

  • High minimum amount. The minimum transfer amount of $2,000 might be out of reach for some customers.
  • Fee. If you send less than $10,000, a $15 transfer fee applies.

What other products and services does ING Direct offer?

The ING Direct International Transfers service provided by OFX is also available to business customers. It offers competitive exchange rates for small to medium businesses and the same fee structure as applies to personal customers. Every client is also assigned to an accredited foreign exchange dealer to help manage your international payments.

Questions you've always wanted to ask

How can I transfer money to ING Direct?

The International Transfers service accepts payment by direct debit, BPAY or electronic funds transfer.

How do I set up a regular payment plan?

You can set up a plan by phoning ING Direct to discuss your payment needs.

How much does it cost to set up a regular payment plan?

You’ll need to pay a deposit equal to one regular transfer amount when establishing a payment plan.

How long does it take to deposit US Dollars into my account from the USA?

This takes between one and two business days.

How can I check the progress of my payment?

The international transfer system automatically updates you at every step during the transfer process, while an email can be sent to your beneficiary to inform them that payment has been made.


ING Direct offers easy, cost-effective and secure international transfers to its customers. Compare a range of money transfer providers at finder.com.au today to find the cheapest and safest way to send money overseas.

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International Money Transfer Offers

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2 Responses to ING Direct’s International Payments are Managed by OFX

  1. Default Gravatar
    Christine | November 20, 2016

    Hi I wish to transfer money regularly from my ING account to a bank in Thailand as I am living here at the moment. Approximately the cost of transferring AUD5,000 at a time please

    • Staff
      Shirley | November 21, 2016

      Hi Christina,

      Thanks for your question.

      Unfortunately we’re unable to comment on the cost of the exchange rate, but for transfers under AUD $10,000 there is a $15 transaction fee.

      I hope this helps,
      Shirley

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