How to use Bank@Post facilities
Bank@Post offers a quick and convenient way to manage your money at more than 3,500 post offices around Australia.
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When you need to visit a bank branch to perform an everyday banking transaction, sometimes it’s not always possible to find a branch close by. But instead of travelling well out of your way to make a deposit or pay a bill, you might be able to do your banking at your nearest post office.
Bank@Post is an Australia Post program that provides transaction services on behalf of more than 70 participating banks and financial institutions around Australia. This means that instead of simply relying on your bank’s branch network, you can take care of your banking needs at more than 3,500 participating post offices across the country.
Let’s take a closer look at the transactions you can complete using Bank@Post and the benefits this service provides.
These accounts let you deposit money using Bank@Post facilitates
What can I do with Bank@Post?
If your bank or financial institution participates in Bank@Post, you can visit more than 3,500 post offices around Australia to perform a wide range of transactions, including:
- Deposit cash and cheques into your account
- Withdraw cash from your account
- Pay credit card bills
- Check your account balance
- Prove your identity (for new customers who want to open an account)
- Perform financial transactions for your business account
In effect, visiting a post office becomes exactly the same as visiting your bank. You receive the same personalised face-to-face service you would receive in your local bank branch, as well as all the usual banking facilities. This is particularly useful if you live in rural Australia or a remote location where it may not be easy to access your nearest bank branch.
Whatever type of transaction you want to do, simply line up at the counter just as you would to access normal post office services. Have your transaction card and PIN ready, as well as any other details you need for your transaction, such as proof of ID or a cheque you want to cash. The teller will then guide you through the transaction.
Example: How to deposit cash with ING
If you've already got an ING bank account or you're thinking of opening one, you might be wondering how to deposit cash given that ING has no branches. This is easily done via Bank@Post. For example, let's say you were paid $500 in cash and you want to add this to your ING Orange Everyday account. All you need to do is head into any Australia Post Office that offers Bank@Post (most do) with your cash, some photo ID and your ING Visa debit card. Once they've verified your identity, they'll ask for your debit card and cash and make the deposit into your account for you on the spot.
You'll be given a receipt to confirm the transaction has gone through, and you should be able to see the money in your account almost instantly by logging into your ING mobile banking app or Internet banking portal.
Who can use Bank@Post?
Bank@Post services are available to anyone who holds an account with a participating bank or financial institution – you’ll find a list of these a little further down the page. All you need to be able to use your post office as a bank branch is:
- An account with a participating bank or financial institution
- A plastic transaction card
- A personal identification number (PIN)
You can only deposit money or check an account balance on an account that is held in your name. You can't access an account for someone else (for example a family member) unless they are present.
How to find your nearest Bank@Post outlet
You can find your nearest Bank@Post outlet by using the location finder tool on the Australia Post website. Alternatively, simply look for a Bank@Post sign displayed near the entrance of any participating post office.
What benefits does Bank@Post offer?
There are many advantages of using the Bank@Post service, including:
Bank@Post effectively increases your bank’s branch network substantially, allowing you to take care of your everyday banking needs at more than 3,500 Australian post offices.
Australia Post does not charge any extra fees for its Bank@Post services. However, it’s worth checking the terms and conditions of your account to make sure your bank doesn’t impose any additional charges.
If you live in a rural area or a remote part of Australia, it’s much easier to find a post office where you can perform your essential banking transactions.
Increased opening hours
Some post offices are open on Saturdays and even Sundays, providing more convenient opportunities for you to manage your money.
Easy for travellers
If you’re travelling anywhere in Australia where your bank doesn’t have a branch, you can simply pop into your nearest participating Bank@Post outlet.
If you run a business, you can perform important business banking transactions at your post office at the same time as you send and receive mail or stock up on office supplies.
What else should I know about Bank@Post?
Before you begin using Bank@Post facilities, make sure you’re aware that specific limits apply to individual transactions. These include limits on how much you can deposit into or withdraw from your account using Bank@Post each day.
Limits also vary from one bank to the next. For example, while ANZ customers can deposit up to $5,000 per transaction per day using Bank@Post, Suncorp Bank customers can only deposit a maximum of $3,000.
Make sure you’re aware of all these limits so that you don’t get caught out. It’s also a good idea to check the terms and conditions of your account to make sure that your bank will not charge any extra fees when you use Bank@Post services. In general, banks will charge the same fees as they do for over-the-counter transactions carried out at branches.
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Which banks and financial institutions offer Bank@Post?
Does your bank, credit union or building society offer Bank@Post services? Check out the list of participating institutions below.
Participating credit unions
- AWA Credit Union
- Bananacoast Credit Union (bcu)
- Bankstown City Credit Union
- Circle Credit Co-operative
- Community Alliance Credit Union
- Community First Credit Union
- Credit Union Australia
- Credit Union SA
- Dnister Ukrainian Credit Union
- ECU Australia
- Endeavor Mutual Bank
- Family First Credit Union
- FCCS Credit Union
- Fire Service Credit Union
- FirstOption Credit Union
- Gateway Union Australia
- Holiday Coast Credit Union
- Macquarie Credit Union
- My Credit Union
- Northern Inland Credit Union (NICU)
- People's Choice Credit Union
- Police Credit Union (SA)
- Qudos Mutual Ltd
- Queensland Country Credit Union
- Queensland Professional Credit Union
- Railways Credit Union
- Select Credit Union
- SERVICEONE Members Banking
- Summerland Credit Union
- Sydney Credit Union
- Transport Mutual Credit Union
- Unity Bank
Other participating financial institutions
- B & E Ltd
- Big Sky Building Society
- GE Capital Finance Australia
- IMB Ltd
- Maitland Mutual
- RHG Mortgages
For more details on how to use Bank@Post to manage money in your personal or business account, contact your bank or financial institution.
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