How to transfer money using your recipient’s phone number feature image

How to transfer money using your recipient’s phone number

Sending money to a friend’s phone is as easy as texting.

Only a limited number of banks include Pay to Mobile functionality in their mobile banking applications. This feature lets you make payments to the contacts in your smartphone address book. Unlike standard bank transfers, you don’t need the payee’s bank account details.

When you send money to a phone number, the recipient gets a code and instructions on how to claim the money. If you’re both customers of the same bank, the payment will clear instantly. If not, the mobile payment could take a couple of days to process. You can find a list of institutions that let you make a payment to another person’s phone number further down this page.

NAB Classic Banking

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    Rates last updated March 31st, 2017
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    Westpac Choice
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    Mastercard $0 $2,000 $0 account keeping fees if you deposit at least $2,000 per month. Otherwise, a $5 monthly fee applies. Unlimited free withdrawals at St.George, Westpac, Bank of Melbourne and BankSA ATMs. Go to site More
    NAB Classic Banking
    $0 monthly account fees.
    Tap and pay with your NAB Visa Debit card, NAB Pay for Android or NAB PayTag for iPhone.
    Visa $0 $0 $0 account keeping fees with no deposit conditions. Unlimited free withdrawals at NAB and rediATMs. Go to site More
    ANZ Access Advantage
    $100 voucher for new customers (conditions apply).
    Your new Visa debit card must be used three times before 4 June 2017 and opened before 30 April 2017.
    Visa $0 $2,000 $0 account keeping fees if you deposit at least $2,000 per month. Otherwise, a $5 monthly fee applies. Unlimited free withdrawals at ANZ ATMs. Go to site More
    Bank of Melbourne Express Freedom
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    Visa $0 $1,000 $0 account keeping fees if you deposit at least $1,000 per month. Otherwise, a $3 monthly fee applies. Unlimited free withdrawals at BankSA, St.George, Westpac and Bank of Melbourne ATMs. Go to site More
    BankSA Express Freedom Account
    Get Cardless Cash, free SMS and email alerts.
    Visa $0 $1,000 $0 account keeping fees when you deposit at least $1,000 into your account each month. Otherwise, a $3 monthly fee applies. Unlimited Free withdrawals at BankSA, St.George, Bank of Melbourne and Westpac ATMs. Go to site More
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    Visa $0 $2,000 $0 account keeping fees if you deposit at least $2,000 per month. Otherwise, a $5 fee applies. Unlimited free withdrawals at St.George, Westpac and BankSA ATMs. Go to site More
    Commonwealth Bank Smart Access
    Get unlimited CBA electronic transactions using internet banking, phone banking, ATM and EFTPOS.
    Mastercard $0 $2,000 Unlimited free CBA ATM transactions. No monthly service fee if you deposit a minimum of $2,000 per month otherwise $4 monthly fee applies. More

    How does Pay to Mobile work?

    Pay to Mobile is a payment service you can use to easily send money to bank accounts in Australia. All you need is the recipient's mobile number. If you’re both with the same bank the transfer is simple and instant. Otherwise, the payee will receive a SMS code and instructions on how to claim the payment. Sending a payment to a friend’s mobile number doesn’t attract extra banking fees. Mobile payment transactions are also secured by Internet banking encryption.

    ANZ goMoney

    ANZ’s online banking application is available on smartphones and tablets. ANZ has effectively turned participating merchants into mobile banks with this service. You can make cash withdrawals and deposits to your ANZ account at any goMoney Merchant. To make payments to a mobile number from ANZ goMoney, the recipient also needs to be an ANZ customer registered for goMoney. ANZ goMoney Person2Person payments clear instantly. The recipient will get a SMS when you complete the Person2Person payment.

    NAB flik

    Anyone with a NAB transaction account can download NAB flik and make payments to Facebook friends, or by entering a phone number or email address. NAB flik also supports payments using QR codes. You can send money to other NAB flik users instantly. Payments to non-NAB accounts are processed overnight if the transaction is completed before 6pm.

    To make a payment to a friend’s phone number, choose the "send" option on the NAB flik home page. When prompted to select your method of payment, pick the option that lets you make a payment to your phone contacts from your address book. The application is available from the Apple App Store or Google Play.

    Westpac Group

    Westpac Group financial institutions – Westpac, St.George, Bank of Melbourne and BankSA – all provide the same Pay to Mobile service to customers. The following limits apply to Pay to Mobile transactions:

    Limit of $250 per transaction up to $1,000 per day and a limit of 10 transactions per day.

    Westpac Pay to Mobile

    Pay to Mobile is a feature of Westpac mobile and internet banking. To make payments to any bank account in Australia, all you need is the recipient's mobile number.

    In the Westpac Mobile Banking app, select the "make a payment" option from the home screen. When you’re prompted to select the payee, choose the recipient by adding them as a new mobile payee from your smartphone contact list. If you have paid the recipient before, you can select an existing payee by tapping on the mobile payments tab.

    If the recipient is a Westpac customer and they have mobile payments enabled, they’ll get the payment right away. If not, a SMS code will be sent to their phone with information on how to claim the money. The payment needs to be claimed within three days or it will expire.

    St.George Pay to Mobile

    St.George Pay to Mobile is a smartphone banking feature which lets you send money to another person’s phone number. The person receiving the payment doesn’t need to be a St.George customer – you can make a Pay to Mobile payment to any bank account in Australia. Transfers to non-St.George bank accounts can take up to two business days to clear.

    BankSA and Bank of Melbourne

    BankSA and Bank of Melbourne cardholders can make payments to mobile numbers in Australia using the smartphone online banking applications. Open the relevant app and follow the prompts to make payments directly from your phone.


    PayPal is a great service for sending money to people in Australia and overseas. Split a restaurant bill, settle a round at the bar, give some money for a friend’s kid’s birthday – the options are endless. The catch is that both parties need to have PayPal accounts. You can search for the payee by their mobile number or email address. If the payee doesn’t have a PayPal account, the message sent to their mobile number includes a link to sign up for a free PayPal account.

    To make a payment using a mobile phone number or email address, go to on your smartphone browser and follow the prompts. You can also send money to a mobile number or email address from the desktop PayPal website. Just look for the ‘Send’ menu option to get started.

    Commonwealth Bank

    Pay anyone with an Australian bank account from the CommBank mobile banking application. All you need is the payee’s phone number. The recipient has 14 days to collect the payment.

    How to make a payment to a mobile from CommBank

    • Log in to your CommBank online banking facility.
    • Look for the "pay someone" menu.
    • Select "pay to mobile".
    • If you’ve made a payment before, you can navigate to the payee by looking for the saved payee details. If this is your first payment, you’ll need to add a new beneficiary. A SMS notification will be sent to the payee when you add them as a payment.
    • You’re issued with a unique payment code, this must be provided to the recipient.

    The latest in banking

    Real questions from past users

    How do I monitor the status of a mobile payment?

    You can check on the status of a payment you’ve made to a mobile number by logging into your online banking facility. For example, ANZ goMoney shows you your last 10 transactions.

    What happens if I enter the wrong mobile number?

    When you make a payment to a mobile number, the transaction status shows "Awaiting Collection" until the payment is received. You can cancel any Pay to Mobile transaction online while the payment is awaiting collection. If the payment has been received, you will need to contact your financial institution to arrange to reverse the transaction.

    Someone has sent me a mobile payment, how do I collect the money?

    If someone has sent a payment to your mobile, you will receive a SMS with the payment code, you’ll need this information as well as your BSB and account number. Enter this information on the website of the bank sending the payment and the funds will be deposited in your bank account.

    How long do I have to collect a payment?

    Pay to mobile transactions are valid for up to 3 days. If the money has not been claimed in 3 days, the payment is cancelled.

    What are the limits of Pay to Mobile payments?

    Check with your financial institution for information specific to your account. Westpac Group pay to mobile payments are subject to the these limits:

    • $250 per transaction up to $1,000 in 24 hours.
    • A limit of 10 Pay to Mobile payments per 24 hours.

    Do I need an account with a bank to collect a payment?

    No, you don’t need to be a customer of a bank to collect a payment. Provide the financial institution with your mobile number, payment reference number, BSB and account number and the financial institution will forward the payment to your account.

    Jacob Joseph

    Jacob is a writer and video journalist with Credit cards, personal loans and savings accounts are his bread and butter, and he likes nothing more helping people understand the sometimes overly complex world of personal finance.

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