Change to a new NBN provider and plan in just 4 easy steps:
Before you make plans to change NBN providers, it's a good idea to take stock of your existing plan and any hardware.
Keep in mind that some internet providers, such as TPG and Exetel, require 30 days notice to cancel your NBN service.
Its terms and conditions stipulate that you must pay for charges up to the end of the notice period. In cases like these, you might want to time your cancellation notice to match the end of your last billing period to avoid paying for an extra month you don't want.
If your NBN plan was on a contract (eg. 24 months), and if you're leaving before that period ends, chances are there will be some fees to pay. You should check if there are any fees you'll need to pay for leaving early, such as cancellation and modem fees.
Moving house? Confirm which type of NBN connection you'll have in your new place. This will help determine if your current modem is compatible and whether you need any extra pieces of tech, like an NBN connection box.
With the sheer number of NBN plans available, making a decision about which plan you'd like to sign up for can be overwhelming. Think about your reasons for switching. Are you after:
If you've been with your current internet provider for over a year, chances are, you could be getting a better price for a similar plan. Shop around to compare plans and you might be surprised by what extra features or sign-up discounts another provider might be offering.
Read reviews, talk to friends and family and research online. When looking at crowdsourced online reviews, use common sense. Fake reviews are becoming more common. See if you notice a trend across different review sites such as TrustPilot or Product Review to confirm if reviews are from real customers.
With many providers offering similar typical evening speeds these days, one way to separate them is to see how reliable these speeds are. Each quarter, the Australian Competition and Consumer Commission (ACCC) ranks the most reliable NBN providers in Australia. A higher ranking means more reliable advertised speeds. Taking stock of what you actually use the internet for will also help determine what speed you need. If you only email or browse the web, you can get by with slower speeds, but if you frequently play games or stream in 4K, you'd want a faster connection.
Once you've considered all your options and made a choice that's right for you, it's time to sign up to your new provider.
If you're staying at the same address and choosing to BYO modem, it could be as fast as a few hours or the next business day.
Moving house? It's good practice to sign up at least a few days to a week before you need your plan. That way, if there are issues with the delivery or set-up of your new modem, or the connection itself, you won't be stranded without any internet.
If you've got an email or phone service connected to your old NBN provider that you'd like to keep, you'll need to transfer these before you close your account. Otherwise you will lose emails and contacts, or your landline phone number.
Once you've confirmed any data transfers and paid any outstanding bills, it's time to cancel your plan with your old NBN provider.
Who's the most popular provider?
Telstra is the most popular broadband provider, according to our consumer sentiment tracker data (November 2023). The top providers were Telstra (39%), Optus (19%), TPG (9%), iinet (7%), Belong (5%), Vodafone (4%), Aussie Broadband (4%) and Tangerine (2%).
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How I want to use a different internet provider with my iiNet modem but only has iiNet or sister companies in the set up wizard. How else do I configure please?
Hi Lana,
Thank you for reaching out.
The set up wizard will not allow you to choose other providers aside from iiNet and its sister company. You may need to do manual configuration. You have to contact your incoming NBN provider to assist you with manual configuration of your iiNet modem that will match with their settings.
Hope this helps! 😊
Kind Regards,
Mai