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How to add or change your frequent flyer number on a booking

Explore the different ways you can add a frequent flyer number to your flight bookings so you can earn more points and status.

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Amy Bradney-George
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Frequent flyer programs offer you points and membership status for any eligible flight that you take, including with partner airlines that may have their own frequent flyer programs. If you’re a member of several different frequent flyer programs, this means you can pick and choose when you earn points.

Either way, you have to add your chosen frequent flyer account number to the booking in order to earn any points. So if you haven’t included the frequent flyer number you want on a flight, here are the different opportunities you have for adding these details to your ticket.

Update your booking online

a hand holding a passport and a laptop

Most airline or travel booking services have an online portal or account where you can view your upcoming travel plans and make basic changes, including adding your frequent flyer number to the itinerary. The process can vary between services but generally involves:

  1. Going to the website or portal. The link should be included in the email confirming your booking.
  2. Entering your booking details. Usually, you’ll be asked to provide your booking reference number and name so you can log in to the service.
  3. Updating your passenger details. The frequent flyer information is usually located in this section. If it’s not, go through each section until you find it.
  4. Add your frequent flyer details. Select or type in the frequent flyer program you want to use to earn points and provide your frequent flyer membership number, then save the updated details.

Tip: Check your booking details through your frequent flyer account

If you’re flying with the frequent flyer program’s main airline, you may be able to check or update your flight details through your membership account. For example, if you were booked for a work trip with either Qantas or Virgin Australia, you could log into your frequent flyer account, click on the bookings tab of your profile and check to see if your flights show up. If they don’t, you can click the link to go to the bookings portal and add your frequent flyer number following the steps above.

Example: Updating your frequent flyer details for a Virgin Australia flight

Here are the steps you could take if you were booked on a Virgin Australia flight and want to add or change your frequent flyer program details.

1. Go to the Virgin Australia website (virginaustralia.com)

2. Click on the “My Bookings” tab in the left-hand navigation column and enter your booking details. You’ll then be taken to a list of your upcoming bookings.

Virgin Australia Booking Updates

3. Select the booking you want to change your frequent flyer details for. This will bring up a page with a summary of the booking.

Virgin Australia Manage Booking

4. Click on “Manage Booking”, then “Update My Details”. This takes you to a page where you can update the details of all the guests travelling on the booking.

Virgin Australia Frequent Flyer Details

5. Select your chosen frequent flyer program from the dropdown menu, enter your membership number and follow the prompts to confirm the update.

If you had already added your Velocity Frequent Flyer details and then decided you wanted to earn points through another frequent flyer program, you could also make the update by logging into your Velocity account, selecting “My Bookings” from the left-hand column and then following the rest of the steps above.

Contact the airline or booking agent

Another option is to call or email the airline or booking agent that you used for your upcoming flights. Let them know your flight details and ask if they can add your chosen frequent flyer details to the booking.

Depending on the company you’ve booked with, you may also be able to use an online chat service or social media account to request this change. For example, KLM Royal Dutch Airlines offers flight documentation through Facebook messenger, while American Airlines has been known to update flight details and itineraries via Twitter. But if you do choose this option, make sure you only provide your details through a direct message, rather than a public post to social media.

Check if the airline code is needed for your booking

If you’re adding a frequent flyer number for a partner airline that offers its own frequent flyer program, you may also need to provide the airline code for your chosen frequent flyer program. For example, if you were flying with Singapore Airlines and wanted to earn Velocity Points, Virgin Australia’s airline code (VA) would need to be included on the booking so you could earn Velocity Points.

Usually this information will show up when you’re changing your frequent flyer details for a booking online but you may need to provide the airline code if you’re updating your information by phone, email or social media. You can check codes on the International Air Transport Association’s page (http://www.iata.org/publications/Pages/code-search.aspx).

Add or change your frequent flyer number at check-in

Whether you’re checking in online or at the airport, there’s usually an opportunity to update your basic details. This is usually included under the “passenger” section for online and self-service check-in options. If you can’t find this option, head to a staffed check-in desk at the airport and ask a team member to add your frequent flyer details to your booking.

Example: Changing your frequent flyer number when checking in

Singapore Airlines Staff

Here’s an example of how changing your frequent flyer number could help you maximise rewards between programs. Say you’re booked on a flight from Sydney to London with Singapore Airlines. When you booked the flight, you decided to also sign up to the Singapore Airlines KrisFlyer program so you could earn points for your trip.

After making the booking and adding your KrisFlyer details, you realise that this flight would give you enough Status Credits through the Velocity Frequent Flyer program to reach Gold Velocity Status (and get perks such as lounge access). So when you’re checking in at the airport, you ask the Singapore Airlines staff member to change your frequent flyer details to Velocity. After switching these details, your Velocity account would then reflect the points and Status Credits from your flight/s within 14 days.

At a customer service desk

If you check-in without realising your frequent flyer details are not on your booking, you may be able to update them at a customer service desk. This largely depends on the airport and airline you’re flying with, so it’s worth looking at the airport map or visiting the airline website to check your options.

If you have access to the airline’s lounge, you could ask the airline staff working at the lounge if they could update your details. Another option is to line up at the check-in counter again and politely ask if you can add these details – although it’s probably better to avoid this option if it’s really busy.

Ask at the boarding gate

This is the very last chance you’ll have to add your frequent flyer number before you fly. If you get to the gate before boarding has started, you’ll usually see a couple of airline staff members getting ready for the service. As long as they’re not too busy, you should be able to ask them to update your details. In this instance, being pleasant and polite could go a long way towards getting you what you want.

Adding your frequent flyer number after the flight

If you forgot to put any frequent flyer number on your booking before you flew, you might be able to submit a claim to have the points and status credits added to your account afterwards. Just keep in mind that you can only do this if no other frequent flyer number was already listed for the flight. Check out this guide on how to claim points after a flight for details on the steps to take with different frequent flyer programs, including Qantas and Velocity.

Whether you’ve decided to add a frequent flyer number to your flight or you want to change it to maximise rewards with a particular program, these options give you a chance to include your membership details before you fly. As a final step, you can also check your boarding pass to confirm these details have been added – or hold onto it and submit a missing points claim after your trip.

Compare frequent flyer credit cards

1 - 10 of 15
Updated regularly
Name Product Bonus points Rewards program Rewards points per $ spent Purchase rate p.a. Annual fee
Citi Premier Qantas Card
Citi Premier Qantas Card
80,000
Qantas Frequent Flyer
0.5
0% for 6 months, reverts to 21.49%
$175 for the first year ($350 thereafter)
Get 80,000 bonus Qantas Points when you spend $4,000 in the first 90 days and a 0% purchase rate offer. Plus, a first-year annual fee discount.
Go to site
More Info
Qantas American Express Ultimate Card
Qantas American Express Ultimate Card
100,000
Qantas Frequent Flyer
1.25
20.74%
$450
Up to 100,000 bonus Qantas Points (75k when you spend $3,000 in the first 3 months and 25k in year 2). Plus, a yearly $450 Travel Credit.
Go to site
More Info
Citi Rewards Card - Velocity Points Offer
Citi Rewards Card - Velocity Points Offer
60,000
Velocity / Citi
1
21.49%
$0 for the first year ($149 thereafter)
Earn 60,000 bonus Velocity Points when you spend $3,000 in the first 90 days. Plus, $0 first-year annual fee.
Go to site
More Info
American Express Qantas Business Rewards Card
American Express Qantas Business Rewards Card
180,000
Qantas Business Rewards
1.25
0%
$450
ABN holders w/ $75,000 revenue. Get up to 180,000 bonus Qantas Points when you spend $3,000 in the first 2 months. Plus, a $450 Qantas Flight Voucher.
Go to site
More Info
Qantas Premier Platinum
Qantas Premier Platinum
80,000
Qantas Frequent Flyer
1
19.99%
$225 for the first year ($299 thereafter)
Earn 80,000 bonus Qantas Points when you spend $3,000 in the first 3 months and save with a reduced first-year annual fee.
Go to site
More Info
St.George Amplify Platinum
St.George Amplify Platinum
100,000
Amplify Rewards
1
19.49%
$29 for the first year ($99 thereafter)
Earn 100,000 bonus Amplify Points (worth $450 in gift cards) when you spend $3,000 in the first 90 days. Plus, a first-year annual fee discount and Kayo cashback offer.
Go to site
More Info
American Express Platinum Edge Credit Card
American Express Platinum Edge Credit Card
30,000
Membership Rewards
1
20.74%
$195
Get a $200 statement credit when you spend $200 at Amazon.com.au. Plus 30,000 bonus Membership Rewards.
Go to site
More Info
Qantas American Express Premium Card
Qantas American Express Premium Card
30,000
Qantas Frequent Flyer
1
20.74%
$249
Enjoy 30,000 bonus Qantas Points, 2 complimentary Qantas Club lounge invitations per year and the protection of complimentary insurance covers.
Go to site
More Info
American Express Explorer Credit Card
American Express Explorer Credit Card
100,000
Membership Rewards
2
20.74%
$395
Get 100,000 bonus Membership Rewards Points when you spend $4,000 in the first 3 months. Plus, a $400 Travel Credit each year.
Go to site
More Info
Westpac Altitude Platinum Card
Westpac Altitude Platinum Card
110,000
Westpac Altitude Rewards
1
19.99%
$49 for the first year ($150 thereafter)
Get 110,000 bonus Altitude Points (worth $350 cashback) when you spend $3,000 in the first 90 days. Plus, a $49 first-year annual fee discount.
Go to site
More Info
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