How Points Finder rates airport lounges
A brilliant airport lounge enhances the entire travel experience; an average one makes you think you'd have been better off paying for your own glass of champagne. Here's how we assess and rate airport lounges in Australia and around the world.
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THE FINDER LOUNGE REVIEW PROMISE: Our lounge reviews are based on a visit to the actual lounge during normal operation. We won't write reviews based on access during a media preview or other event, since that doesn't reflect the experience for regular visitors.
We offer an honest and open critique from one of our frequent flyer experts. Being in a lounge should always be more pleasant than being stuck waiting at the gate, but we won't shy away from highlighting issues.
Key factors we'll consider include:
- Location. Is the lounge easy to get to, and does it offer good access to flight gates?
- Space. Is there enough room for everyone visiting?
- Access rules. Who's allowed in, and are there any restrictions?
- Food and drink. What's on offer and how appealing is it?
- Seating. Is there enough space for everyone to relax during busy periods?
- Power outlets. How easy is it to charge your phone or your laptop?
- Atmosphere. Is the decor appealing? How's the lighting? What's the view of?
- Bathrooms. Are there enough in the lounge? Are showers available?
- Special features. We'll assess other inclusions like kids' areas, spas, restaurants and the like if they're available.
We'll compare each lounge to others from the same operation when relevant.
After visiting, we rate each lounge on a scale of 1 to 5 stars. Here's what the ratings mean:
5 stars: A truly exceptional lounge with so many luxury touches you'll definitely be getting to the airport early to enjoy it.
4.5 stars: A well-designed and stylish lounge with extra offerings that make it stand out.
4 stars: An impressive lounge with a decent amount of space and a diverse range of food and drink.
3.5 stars: As for 3 stars but adds extra options, features or space.
3 stars: A solid lounge offering, with all the options covered: food, drink, work space and restrooms.
2.5 stars: As for 2 stars but adds one or two extra features.
2 stars: A basic lounge that lacks space, services and flair.
1.5 stars: A disappointing lounge that doesn't hit the mark in terms of facilities, access or price.
1 star: A lounge so ordinary you're definitely better off staying away and paying for food and drinks elsewhere.
Latest lounge reviews
A bright and open lounge layout coupled with possibly the most luxurious airport cabana.Read more…
An average business lounge in need of a major makeover.Read more…
We visit what is undoubtedly one of the best business class lounges out there.Read more…
A big, bright and bustling lounge now showing its age.Read more…
We visit Emirates' Lounge in Melbourne airport to see if it's worth your time.Read more…
We test out Qatar Airways' exclusive (and huge) airport lounge in Doha to see if it lives up to the standard of a world-class 5-star airline.Read more…
This tucked away lounge offers a less crowded but more basic experience compared to other lounges in Dubai airport, Enoch Foong finds.Read more…
Enoch wanders into one of Qantas' flagship overseas lounges to see what it's like.Read more…
Evin Tan Khiew's experience in the KrisFlyer Gold Lounge leaves plenty of room for improvement.Read more…
We test Singapore Airlines' most exclusive airport lounge.Read more…
We put Singapore Airlines' flagship Sydney airport lounge through its paces and find it lacking.Read more…
We check out this newly renovated lounge to see if it's worth stopping by.Read more…
Can an airport lounge be too cosy? Shing Kam finds out.Read more…
Qantas's swish Singapore Lounge is an upmarket, elegant space to dine and relax before a long-haul overnight flight, Shing Kam discovers.Read more…
If you want to dodge the masses in the main part of Sydney Airport's domestic terminal, here's what to expect in the Virgin Australia lounge.Read more…
With a pay-to-use trial running until March 2019, plus access for eligible oneworld guests, is Cathay Pacific's Melbourne lounge worth a visit? We found out.Read more…
The Lotus Lounge in Hanoi is a comfortable but noisy place to relax in, Marc Terrano finds.Read more…
Our thoughts about SkyTeam's small but tidy airport lounge in Sydney.Read more…
Qantas's single Adelaide lounge boasts plenty of space and some handy touches, Angus Kidman discovers.Read more…
A premier lounge for the Premier State? Angus Kidman investigates.Read more…
Can the country musical capital deliver a golden guitar for frequent flyers? Angus Kidman boot-scoots north to find out.Read more…
Is Virgin Australia offering a gold medal lounge experience for Coolangatta flyers?Read more…
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