Hotel review: Grand Hyatt Kuala Lumpur

A foodie-centric 5-star hotel in the heart of KL with beautiful city views.

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The Grand Hyatt Kuala Lumpur is a 5-star hotel located in Kuala Lumpur City Centre (KLCC) near the Golden Triangle shopping area, Petronas Twin Towers and the KLCC Park.

It has plenty of features aimed at both business and leisure travellers including three restaurants, close proximity to shopping, dining and the Kuala Lumpur Convention Centre, a 24-hour gym and an outdoor pool.

But does it offer more than just dazzling views of the Petronas Twin Towers? As part of a larger trip earlier this year, my partner and I spent our New Year's Eve at the hotel to find out.

Grand Hyatt Kuala Lumpur details

  • Where: 12 Jalan Pinang, Kuala Lumpur
  • When: 24 December 2018 to 1 January 2019
  • Room type: Twin Tower View King Room
  • Guests: 2 guests, 1 room
  • Cost: AUD$2,240
  • Hotel star rating: 5-star
  • Book your stay: Grand Hyatt Kuala Lumpur

Mehron's review, in short

  • My star rating: ★★★★★
  • Cost: ~AUD$215 per night. A good price compared to standard 5-star hotels.
  • Location: Kuala Lumpur City Centre in the Golden Triangle area. A short walk to the Kuala Lumpur Convention Centre, KLCC Park and Petronas Twin Towers.
  • Decor: Grand and modern.
  • Check-in/out: Unique and smooth check-in at the Sky Lobby on level 39.
  • The room: Large size with beautiful timber floors, work desk and great views of the Petronas Twin Towers.
  • Food: Great for foodies. Three restaurants with a mix of local, regional and international options.
  • Facilities: Business centre, 24-hour gym, outdoor pool, spa, free Wi-Fi in communal areas.

The cost

The Grand Hyatt is pricier than some 5-star hotels in Kuala Lumpur at just over $2,200 AUD for our 8-night stay.

Its main competition is the recently opened Four Seasons, which was approximately AUD$1,000 more for the same stay. It's competitive compared to that, but is approximately the same price as the comparable St Regis, JW Marriott and W Kuala Lumpur hotels.

It's more expensive than cheaper 5-star hotels like the DoubleTree by Hilton, Shangri-La, Hilton, Pullman and Parkroyal hotels which were under $1,500 for the same stay.

The location

The Grand Hyatt has an excellent location in Kuala Lumpur City Centre. It's within walking distance of the KLCC shopping mall using the underpass walkways, is close to the Pavilion shopping mall and dining areas and moments away from the famous Petronas Twin Towers.

Grand Hyatt KL

Grand Hyatt KL

It's also a short walk from the KLCC Park, is very close to the Kuala Lumpur Convention Centre and approximately 45 minutes' drive from the airport.

The decor

The Grand Hyatt Kuala Lumpur has modern yet grand styling with darker tones, marble and an elegant design.

Grand Hyatt KL

KL Grand Hyatt skylobby

The style is consistent between rooms and corridors, and is overall up to the standard of other Grand Hyatt hotels I've stayed in.

The check-in/check-out process:

Checking in to the Grand Hyatt Kuala Lumpur is unique because it takes place in the Sky Lobby on level 39 (the top floor). We were first welcomed on the ground floor and then we took the express lift up to begin check-in.

Because we were club lounge members we relaxed in the club lounge on level 37 while the hotel staff finalised our room.

Check-out is once again done in the Sky Lobby or club lounge. This was very smooth and our invoice was sent to our room the night before so we could sort everything out before the next day.

check-in KL Grand Hyatt

The room

The best thing about this room was the view of the Petronas Twin Towers as you walk in.

The room itself was great with a comfortable king size bed, timber flooring and a beautiful rain-style shower head with full marble finishes in the bathroom. The bathroom could do with an update as it was starting to show its age.

Grand Hyatt KL

Grand Hyatt KL

There was also a spacious walk-in wardrobe, coffee facilities, minibar and a work desk with paper, pens and envelopes available.

The television had international and local channels and movies at no extra cost, although this was a bit slow and the international content was lacking.

Note that if you're a World of Hyatt member you can attach your membership number to the booking for points and also to request items like toothbrushes, combs, extra shampoo and a turn-down service via the app, even if you're not in the room.

To get to your room, you need to enter on the ground floor, take a lift up to the Sky Lobby on the top floor and then take the lift down to your floor. This will definitely not appeal to everyone so keep this in mind before booking.

The food

One of the standouts of this hotel was the food. The Grand Hyatt Kuala Lumpur has three restaurants, a club lounge and decent room service which we tested out.

First there's the Poolhouse located in the pool area. This is more relaxed and serves breakfast, lunch and dinner and includes sandwiches, salads and soups in addition to local dishes.

Grand Hyatt KL

Next there's JP teres which serves Malay, Indian and Chinese food. The meals here were tasty and fresh but a little pricier than the local food options outside of the hotel. JP teres also has a sports bar if you want to watch any games while enjoying a drink.

My favourite restaurant was THIRTY8 on the 38th floor. This restaurant has a great view of the Petronas Twin Towers and serves delicious Western, Chinese and Japanese food. The service was also very personal and we were visited by the head chef for a chat during our meal. I'd also recommend enjoying a drink here at sunset. As a club lounge guest we could also have breakfast here.

The breakfast in the club lounge itself was more limited than the breakfast buffet in THIRTY8 but was high quality. Options included the usual assortment of cold cuts, eggs and other continental menu items.

The club lounge also served unlimited beverages, teas and coffees, and canapes in the evening.

The final food option was the room service, which was fantastic. The food quality was great and the menu was extensive, with every item from all the hotel restaurants available. The pricing was also decent. Eating in our room was made even better again due to our room views.

Grand Hyatt KL room service

The facilities

The Grand Hyatt Kuala Lumpur has most of the facilities you'd expect from a 5-star hotel.

There's a 24-hour fitness centre with Technogym equipment. There's also a sauna, whirlpool bath, steam room and outdoor pool.

The pool was tropical-themed and also had a kids' pool and gardens, which again had a nice view of the Petronas Twin Towers.

Grand Hyatt KL pool

In addition to the food and drinks offered in the club lounge, there was also great staff who were friendly and even helped us book local restaurants. It was almost like having our own concierge.

The verdict

The Grand Hyatt Kuala Lumpur combines a great view and location with excellent food and service. For the price of AUD$280 per night it's a great way to experience luxury compared to Australian 5-star hotel prices.

There were of course some small details which could be improved. For example, when entering the hotel you need to take the lift up to the Sky Lobby and then down to your room level which won't appeal to everyone. With the amount of traffic this hotel receives it's also probably time for a bathroom refresher, as it was starting to show signs of wear.

Book Grand Hyatt Kuala Lumpur

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