Vero Home Insurance

Our verdict

• Vero is one of Australia’s oldest insurance providers with over 180 years of experience.
• Flood and motor burnout cover comes standard on all policies, which is a plus because most other home insurers will charge extra for it.

• Cover is only available through an authorised broker or agent which means you won’t be able to apply online.

What does Vero Home Insurance cover?

Vero offers 2 different levels of insurance cover to protect your home.

Secure Home Extra Insurance covers your home and contents in the case of a range of insured events, including those listed below. You can upgrade to Secure Home Elite Insurance to include accidental damage cover and higher claim limits. Landlords can also insure their rental property with Vero Secure Home Landlord Insurance.

is the general insurer that trades as Vero Insurance. As with many insurers, you'll need to pay an excess when you make a claim and there may be more than one applicable depending on what you’re claiming for.

Policies also come with a cooling-off period of , which is more generous than the industry standard of 21 days. A cooling-off period allows you to cancel your policy and receive a refund if you change your mind and haven't yet made a claim.

Here’s the rundown of a Vero Home Insurance policy

Standard features

These are some of the benefits that Vero will cover after it has agreed to pay out a claim from an insured event. For example, if a storm (insured event) happens at your home, you could claim the expense of emergency groceries (feature) if you lose electricity and the use of your fridge.

• Accidental breakage of glass
• Repair and rebuilding costs
• Paraplegia or quadriplegia assistance
• Damage to gardens and plants

• Motor burnout
• Food and medication spoilage
• Lock replacement
• Financial transaction card cover

Optional add-ons

Vero Home Insurance offers a few optional extras so you can tailor your policy, but you’ll have to pay a bit more for it.

• Unspecified personal valuables
• Specified personal valuables

• Strata title mortgage protection

Exclusions

Every home insurance policy comes with a list of scenarios where you will not be covered, usually referred to as general exclusions. Here are a few exclusions of note from Vero:

• Short-term renting and holiday letting
• Actions or movements of the sea
• Computer virus or computer hacking
• Mechanical or electrical breakdown or failure

• Revolution, riots or war
• Mould or mildew
• Roots of trees, shrubs and plants
• Storm surge

Make sure you read Vero’s Product Disclosure Statement for a more detailed breakdown of exclusions. You can also head to home insurance general exclusions for more information.

Here’s some information on Vero Home Insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how Vero (AAI Limited) did:

• AAI Limited is categorised as a very large business which means the relatively high number of complaints is normal.
• You can also see that the majority of AAI complaints needed to be escalated to AFCA for resolution.

The bottom line about Vero

Vero Home Insurance looks like a well-rounded policy that can cover your home and contents for a variety of events, including storm, flood, fire, theft and burglary. Make sure to check for exclusions that apply so that you know you’ll be insured for the things that matter to you.

Vero insurance products are only available through an insurance broker. If you’re looking for something you can apply for on your own, you can compare other home insurance brands side by side with our home insurance guide.

Frequently asked questions

• How do I make a claim with Vero?

  You can contact your insurance broker or insurer to make a claim or track an existing claim. Here’s what you’ll need to have on hand:

  • Your policy number
  • The date and time of the incident
  • A description of what happened prior, during and immediately after the incident
  • Any other relevant supporting details of the event

• Does Vero Home Insurance cover flood?

  Yes, flood is automatically included as an insured event but Vero does not cover loss or damage caused by actions or movements of the sea.

• Are there any waiting periods that apply?

  Yes, Vero does not cover bushfires, floods, storms, storm surge or tsunamis that occur within the first 72 hours of your policy.

Leave a Vero Home Insurance review

If you've held, or currently hold, a Vero Home Insurance policy, we'd love to hear from you. Your reviews help other Australians decide if Vero is right for them. Some reviews are from a survey commissioned by Finder.

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