Comminsure Home Insurance Review

What does Commbank home insurance cover?

You can get 3 different policy types. Commbank offers building insurance, contents insurance and a combined home and contents insurance policy. To add to that, Commbank also offers landlord insurance.

Some main events covered by Commbank home insurance include:

Commbank home insurance is backed by Commonwealth Insurance Limited. It offers customers the choice to pay more than the standard excess amount (which differs depending on the state you live in) and has a standard cooling off period of 21 days.

Here's the rundown of a Commbank home insurance policy

Commbank home insurance complaints

We reviewed some of the latest complaints data from the Australian Financial Complaints Authority (AFCA) between July to December 2020. This data looks at how different underwriters respond to and resolve complaints.

Here are some things we noticed about Commbank home insurance.

• Despite its considerable size, Commbank didn't receive many complaints. It also has a lower percentage of complaints compared to other similarly-sized insurers.

• While it resolved most of its complaints directly with its customers, Commbank still escalated a number to the AFCA.

Frequently asked questions

• How do I make a claim with Commbank?

  To make a claim, contact Comminsure at 13 24 23 as soon as possible. You must take all reasonable actions to prevent or stop further damage to your property and be honest when making your claim. You must also report the incident to the police if the claim relates to theft or malicious acts. You will need to prove ownership of anything you are claiming under the contents policies. You can use the following to establish ownership:

  • Receipts
  • Warranty certificates
  • Instruction manuals
  • Original packaging

  • Photographs
  • Bank or credit card statements
  • Valuation certificates

  Before processing your claim, Comminsure may need to take action against a third party, interview you regarding the claim, or inspect your building and contents. Once Comminsure has assessed your claim, they will contact you to discuss how they will settle. They may either repair, replace or reimburse you for the cost of your possessions that were damaged or destroyed by an insured event.

• Who is eligible for a Commbank home insurance policy?

  To be eligible for a CommBank home or contents insurance policy, you must be:

  • Be aged 15 years and above (unless by exception), or a company
  • Own a domestic home in Australia
  • Meet underwriting guidelines and all policy acceptance criteria. Certain factors increase the risk and may mean you can't get cover, including:
    • The type of property (e.g. if it's under construction)
    • The total replacement value of the building
    • The condition of the home (e.g. poor condition)
    • The use of the property (for example if it's used for business, commercial or farming activity)
    • Whether the home is occupied.

Leave a Commbank home insurance review

If you've held, or currently hold, a Commbank home insurance policy, we'd love to hear from you. Your reviews help other Australians decide if Commbank is right for them. Some reviews are from a survey commissioned by Finder.