Based out of Honolulu, Hawaiian Airlines is dedicated to transporting passengers to and from Hawaii, with flights available from Brisbane and Sydney in Australia. You can also book hotels, packages and tours directly with Hawaiian Airlines and its partners.
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|17 Mar 2020
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Hawaiian Airlines' coronavirus (COVID-19) cancellation and changes policy update
As of 17 March, Hawaiian Airlines has issued a change fee waiver for existing bookings made on or before March 9, for travel between 1 March - 30 April 2020.
The waiver allows a one-time flight change that must be booked for a departure date before 31 December 2020.
If you're looking to book with Hawaiian Airlines, travellers who book flights on or before 31 March can do a one-time change their booking without being charged the change fee. The change must be made at least 24 hours prior to departure.
Where in Australia does Hawaiian Airlines fly?
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- HawaiianMiles Club. Sign up to earn and spend points and get access to the club’s extra services.
- Generous baggage allowances. Hawaiian airlines includes two pieces of carry-on luggage and two pieces of checked baggage on most international flights.
- Local customer service. You can get in touch with a representative of Hawaiian airlines via email or by calling the Australian 1300 number listed on the site.
- Change and cancellation fees apply. If you need to change or cancel your flight you may need to pay a rebooking or cancellation fee.
What’s the Hawaiian Airlines baggage allowance?
All passengers are permitted to take two pieces of complimentary carry-on luggage: a small suitcase-sized bag weighing up to 11.5 kg and one personal item (such as a purse, laptop or backpack). Checked baggage allowances vary according to flight route and membership class but most flights between Australia and Hawaii allow two pieces of checked baggage per passenger, weighing up to 32 kg each.
Is there a Hawaiian Airlines frequent flyer program?
Members of HawaiianMiles get access to extra services, including members’ lounges, priority access to promotions and the chance to earn and spend miles. Hawaiian Airlines partners with Virgin Airlines, All Nippon Airlines, JetBlue, Korean Airlines and China Air, and frequent flyers can earn and redeem points when flying with these airline partners.
How do I make a booking with Hawaiian Airlines?
You can make a booking with Hawaiian Airline online, over the phone or with a travel agent. To make a booking online use the search form to find flights and then follow the prompts to move through the booking process step by step. You will need to enter your credit or debit card details and pay for your flight to confirm the reservation.
What forms of payment does Hawaiian Airlines accept?
- American Express
What is the Hawaiian Airlines cancellation policy?
Economy class tickets are usually non-refundable, however, you can change your travel dates for a fee, plus the fare difference. If you need to cancel your flight, Hawaiian Airlines will allow you to rebook within 12 months of the original reservation, up to the cost of the ticket, minus change fees and fare differences.