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Last checked | Code description | Code |
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27 Nov 2019 | 50% off swimwear | spl**** |
28 Dec 2020 | Up to 60% off sale + new styles added | ******** |
GraysOnline sells everything from small appliances to large warehouse equipment. For this reason it has no standard delivery charge. Instead, the rate is calculated based on the products you purchase and the delivery service you choose. There is a shipping calculator on the website which tells you how much the delivery charge will be before you make the decision to buy.
The timeframe of delivery can range from 2-14 days depending on your location. Once you’ve completed the purchase, the products will be dispatched from a GraysOnline warehouse and you will be notified about the exact timeframe of delivery.
If the product you ordered was damaged in transit or was not working when you received it, you can return the item to GraysOnline. You can also return an item if it was incorrectly described on the website. Take note that the company does not offer returns for items if you simply change your mind.
The returns can be processed within 30 days of the sale. Contact the GraysOnline customer service team through email to process the request. You will be given a Returns Advice Form and you need to respond within 10 working days. Goods such as produce or fresh flowers need to be returned to GraysOnline on the same day that they are received.
GraysOnline has a heritage that spans 100 years and have only started with online auctions since 2000. Currently, the company sells more than 120,000 items a month to customers across Australia. GraysOnline employs more than 400 people and has partnered with manufacturers, distributors and liquidators to give its customers access to a large product inventory at affordable prices.
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