Whether you've got an Xbox One or a Windows PC, you'll find plenty to satisfy your gaming needs at Microsoft Store.
Taking the form of both an online store and a physical shop in Westfield Sydney, Microsoft Store is Microsoft's official retail front here in Australia. The online store acts as a successor to the Windows Marketplace, Microsoft's previous digital-only service that they discontinued in 2012.
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What does Microsoft Store sell?
The Microsoft Store catalogue covers a large range of software and hardware, ranging from Microsoft's own Surface tablets and PC accessories to newly released Windows Store and Xbox One games. Games are available as digital downloads through the Xbox One and Windows 10 marketplaces as well as on physical discs shipped from Sydney.
What currency does Microsoft Store use?
All prices on Microsoft Store are in Australian dollars.
How do digital downloads work on Microsoft Store?
When buying any digital app, game or software package from Microsoft Store, your purchase will be registered to your Microsoft account for you to download at your leisure. To start downloading your purchase, you'll need to log into the device you want to play the game on. For example, if you bought a digital Xbox One game through the Microsoft Store website, you'll have to turn on your Xbox One and initiate the download there. You must download and launch PC games through the Windows 10 store app.
The benefit of digital downloads on Microsoft Store is that they're tied to your Microsoft account. This means you can download them to any compatible device whenever and wherever you want, saving you the hassle of searching for lost discs if you buy a new Xbox or PC.
—Shipping and returns —
Microsoft Store ships orders to all non-PO-box addresses within Australia. This does not include Norfolk Island, Christmas Island or the Cocos Islands since they have their own territory-specific Microsoft Store website.
How much does Microsoft Store charge for delivery?
All Microsoft Store deliveries are completely free, Australia-wide.
How long does Microsoft Store take to deliver?
If you live in Sydney, Brisbane, Melbourne, Perth, Canberra, Darwin or the Gold Coast, orders from Microsoft Store will take an average of one to three business days to arrive. Orders to anywhere else in Australia will take approximately two to five business days to arrive, although they can take up to seven days for particularly remote addresses in outlying areas of the country. Orders placed before 10am Monday to Friday typically ship on the same day, while those placed after 10am will usually ship the following day. Weekend and holiday orders will ship on the next available business day.
Does Microsoft Store offer click and collect?
Microsoft Store does not offer any click and collect options. However, you can shop at the physical Microsoft Store in Westfield Sydney if you want to avoid delivery.
What is Microsoft Store's returns policy?
Unless otherwise specified, all digital products sold through Microsoft Store are not eligible for return. Only hardware and physical software media can be refunded or exchanged and only within 30 days of the date of delivery. Products you send back to Microsoft must be in their original condition and packaging.
— Microsoft Store FAQ —
What payment methods does Microsoft Store accept?
Microsoft Store accepts payment via VISA, Mastercard and American Express credit and debit cards as well as via PayPal.
Are all Xbox One games available on Microsoft Store?
All current and upcoming Xbox One games are available digitally through Microsoft Store, provided they do not require any physical hardware (eg, the toy portal for the Skylanders games). Only select Xbox One games are available on a physical disc through Microsoft Store.
Does Microsoft Store run sales on its Xbox games?
Yes. Every week, Microsoft Store discounts various digital Xbox games and DLC. For the best deals, you'll want to be an Xbox Live Gold Member to take advantage of each week's Deals with Gold. You can read more about what Xbox Live Gold is here.
What is Xbox Play Anywhere?
Select games on Microsoft Store are labelled as Xbox Play Anywhere, which means you get both the Xbox One and Windows 10 versions of the game at no extra cost when you purchase the game. This allows you to install the game on both your Xbox One and your Windows 10 PC and play it on either, with your progress carrying over between the two systems. If you own both an Xbox and a PC, it's a handy feature to keep an eye out for.
Is there a physical Microsoft Store I can walk into?
There is a single physical Microsoft Store in Australia, located on Pitt Street Mall in Sydney, NSW. There you'll find a smaller selection of software and hardware products, along with a help desk, try-before-you-buy stations and regular workshops for learning more about Microsoft's products.