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Owned and operated by the UK-based trading company Online Commerce Ltd., Base.com has been selling low-priced entertainment products to customers around the world since 2001. In the years since, the British retailer has built a catalogue of over 100,000 products sourced directly from UK record companies, movie studios and video game publishers.
What does Base.com sell?
Base.com stocks many popular movies and TV shows on Blu-ray and DVD, albeit with a distinct British skew to its catalogue. On the video game front, the retailer offers all the latest games on PS4, Xbox One, Nintendo Switch and PC along with a sizeable library of games for previous-generation systems like Xbox 360 and PS3. Base.com sells games in physical formats only rather than via digital codes.
Will games, movies and TV shows purchased through Base.com work in Australia?
Some products available at Base.com will be region-restricted to the UK, so it's important to make sure that what you're buying will work on your device. For DVDs, you'll need a non-region specific DVD player to play UK DVDs, although UK Blu-rays will work fine on any Australian Blu-ray player. The same goes for UK video games, with PlayStation, Xbox, Nintendo and PC games playing without issue on Aussie hardware.
What currency does Base.com use?
Two currency options are available on Base.com: pounds and euros. You'll need to do the conversion to Australian dollars manually to get a rough idea of the cost of different products. After ordering, your bank will convert the order into Australian dollars and charge you accordingly.
How does Base.com treat the Value Added Tax (VAT)?
All prices on Base.com include VAT, which currently amounts to 20% of a product's price. Since VAT only applies to countries within the UK, Aussies who order from Base.com don't have to pay it. After entering an Australian address during checkout, the VAT will be automatically removed from the cost of your order.
— Shipping and returns —
Base.com offers delivery from the UK to anywhere within Australia.
How much does Base.com charge for delivery?
Base.com charges a flat rate of GBP£1.69 (approximately AUD$2.95 at the time of writing) for all standard deliveries to Australia. If a package is particularly large or heavy, additional delivery charges may apply.
How long does Base.com take to deliver?
Orders from Base.com to Australia will typically take between 5 and 10 working days to arrive after they've been dispatched.
How long do I need to wait before inquiring about an undelivered order?
You'll have to wait 25 working days after your order has been dispatched before you can claim it as undelivered. Once you've provided proof of purchase, Base.com will follow up with the relevant delivery company and offer you a refund or replacement.
Does Base.com offer click and collect?
Unfortunately, no. Base.com does not offer click and collect pick-up options within Australia.
What is Base.com's returns policy?
If you receive a faulty or incorrect item from Base.com, you can return it for a replacement or a full refund by printing out the relevant returns form and posting the item back to the UK. However, if Base.com finds that the item is functioning correctly, the company will send it back to you at your expense.
Can I return an order if I change my mind?
Base.com allows you to return an unwanted item within 14 days of it being sent as long as it is still in its original condition and packaging. You'll have to pay all postage costs for returns when you change your mind.
— Base.com FAQ —
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