Selling everything from audio books to zebra costumes, it's no surprise Amazon is the world's most successful online retailer.
Back in 1994, Washington entrepreneur Jeff Bezos decided to jump on the Internet business bandwagon by setting up an online bookstore out of his garage. Two decades later, that humble bookstore is the largest online retailer in the world, selling almost anything you can think of to over 75 countries outside the US. That retailer is Amazon, and for Aussie gamers it's one of the best sources of import games and obscure gems that wouldn't normally make it Down Under.
What does Amazon sell?
It's almost easier to list what Amazon doesn't sell rather than what it does. From movies, music and video games to gardening tools, cosmetics and even groceries, the retail juggernaut aims to be a one-stop shop for everything you could possibly need.
On the gaming side of things, Amazon stocks all manner of hardware and software, from the latest PS4, Xbox One and Nintendo Switch titles to games from the original PlayStation era and even further back. Surround sound headphones, GameBoy Pocket handheld consoles, the Sega Dreamcast fishing rod controller – if you can think of it, Amazon probably has it for sale.
What currency does Amazon use?
Amazon lists all prices in USD but when you get to the checkout, your order will be converted into AUD using Amazon's Currency Converter. However, Amazon charges a fee for this service so you'll want to check your bank's currency conversion fees first in case they're cheaper. If so, switch your payment currency to USD to prevent Amazon from charging you extra.
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— Shipping and returns —
Whether Amazon will ship to Australia or not differs from item to item. Amazon lists this information just above the "Add to cart" button on a product's main page.
How much does Amazon charge for delivery?
Amazon calculates shipping costs based on the number of items in your order, what those items are and their size and weight.
For video games, Standard Shipping works out at US$4.99 (AUD$6.70) per shipment plus US$2.99 (AUD$4.01) per pound of your total order weight. Expedited Shipping increases this to US$9.99 (AUD$13.41) per shipment plus US$6.49 (AUD$8.71) per item. Priority Courier Shipping, meanwhile, will set you back US$29.99 (AUD$40.26) per shipment plus US$3.99 (AUD$5.36) per pound of your total order weight.
How long does Amazon take to deliver?
Shipping times from Amazon vary depending on your chosen delivery method. For Standard Shipping, orders will typically take between 9 and 12 business days. Expedited Shipping drops this to between 7 and 11 business days, while Priority Shipping will get you your order within 2 to 5 business days.
Does Amazon offer free delivery?
Unfortunately, Amazon does not yet offer any free delivery options to Australia.
Will games, movies and TV shows purchased through Amazon work in Australia?
Some products available at Amazon will be region-restricted, so it's important to confirm what you're buying will work on your device. With DVDs and Blu-rays, for example, you'll need a non-region specific DVD or Blu-ray player to play movies or TV shows region-locked to countries outside Australia.
Video games are a little more complicated. PS4, Xbox One and Nintendo Switch games are region-free, so they'll work on Aussie hardware without issue – just make sure to check the supported languages if you're purchasing a foreign game since some may not include English. Nintendo 3DS, Wii and Wii U games, meanwhile, are region-locked, with Australian consoles only playing games manufactured for Australia, New Zealand and Europe. Other systems, such as the Xbox 360 and PC, are region-locked on a game-by-game basis, so you'll want to do your research before dropping your hard-earned money on a disc usable only as a table coaster.
Does Amazon offer click and collect?
Recently, Amazon expanded its Pickup Point service to Australian shores. Pickup Points are Amazon's version of click and collect, offering over 1,000 locations across Australia to have your order delivered to. This saves you the hassle of taking a day off work to be home when your delivery arrives, as many Pickup Point locations open early in the morning and stay open late into the evening.
To be eligible for a Pickup Point delivery, your order must be less than 38 inches (96.5cm) in girth and weigh less than 18 pounds (8.16kg). Once delivered, you'll have 14 days to present your confirmation email along with valid photo ID at your chosen Pickup Point to collect your order.
What is Amazon's return policy?
If you receive a damaged or faulty item from Amazon, you can return it for a replacement or refund within 30 days of purchase. Amazon's Online Returns Centre will guide you through the process and track the time taken for your refund to be issued.
Can I return an order if I change my mind?
Should you change your mind about a physical video game bought from Amazon, you'll need to request a return within 30 days of purchase and the game itself will have to be in as-new, unopened condition. Opened games, as well as any digital download games or those requiring an online code to play, cannot be returned if you change your mind.
— Amazon Games FAQ —
How do Amazon digital game downloads work?
Unlike physical video games, Amazon's game downloads are delivered instantly via a digital code you'll need to redeem through the appropriate gaming storefront, whether that be Steam, PlayStation Store, the Nintendo eShop or any of the many other digital ecosystems. With digital games, you'll also need to make sure that their region matches the region of the account you want to redeem them on – a digital code for a US PS4 game will only redeem on a US PlayStation account, for example.
What is Amazon Games Library?
Your Amazon Games Library is a list of all the digital games you've purchased through Amazon along with their activation codes, in case you need to access them again later.
What payment methods does Amazon accept?
Amazon accepts all major credit and debit cards including Visa, Mastercard and American Express. You can also pay using Amazon gift cards, an Amazon.com store card or a US-based checking account.
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