Thai Airways Royal Orchid Plus frequent flyer program

Thai Airways Royal Orchid Plus logo

Royal Orchid Plus is Thai Airways’ loyalty program, allowing members to earn and redeem miles for a variety of travel and lifestyle rewards. As you earn more miles, you can climb the Royal Orchid Plus status tiers and look forward to exclusive perks such as priority reservations and check-in, extra baggage allowance, airport lounge access and more.

Read this guide to learn how this frequent flyer program works, including how to earn and redeem miles, membership status perks and other factors to consider before signing up.

How does the Thai Airways Royal Orchid Plus program work?

As a member of the Thai Airways Royal Orchid Plus frequent flyer program, you’re eligible to earn miles on flights with the airline and its partners. You can also earn miles on everyday spending, including credit card purchases and car rental. Once you’ve earned some miles, you can redeem them for flights, upgrades, hotel rewards, airport lounge passes and more.

How can I join Royal Orchid Plus?

Membership is free and you can easily enrol online at the Thai Airways Royal Orchid Plus website by clicking on the “Enroll now!” button. It takes around five minutes to enrol and you’ll be required to fill out a form with your personal information and contact details. When you sign up you’ll be provided with a membership number that you can use to log in to your account and to quote when you want to earn points on flights and more.

At the time of writing, new members can also score 2,500 bonus miles when they enrol and take their first eligible flight. So keep an eye out for similar sign-up deals.

How do I earn miles?

From flights with Thai Airways and partner airlines to rewards credit cards, here are some of the ways you can pick up Royal Orchid Plus Miles:

Flights

One of the most obvious ways you can earn miles is by taking a flight, but how many miles you can earn will vary depending on your airline and travel route.

Flights with Thai Airways

You can pick up miles every time you fly with Thai Airways. However, the number of miles you’ll earn will depend on your cabin class and where you’re flying. Frequent flyer mile earnings range from 25-75% of the miles flown for Economy fares. You can also earn 150% of the miles flown in Royal First Class, 125% for the miles flown in Royal Silk Class (or business class) and 110% of the miles travelled in Premium Economy Class.

So if you flew from Sydney to Bangkok (4,679 miles) in economy you could earn up to 4,679 Royal Orchid Plus Miles. If you flew in business class you’d earn approximately 5849 miles. Note that the following booking classes are ineligible for miles: O, I, X, E, L, N, R.

Flights with Thai Smile

The amount of frequent flyer miles you can earn ranges from 25% of the miles flown for international Economy Smile Saver fares up to 110% for Premium Economy Smile Plus Class fares. Smile promotion fares in the following classes are not eligible for miles: T, K, S, Z, O, E, G.

Flights with Star Alliance airlines

You can also earn miles with partnered airlines in the Star Alliance including Air Canada, Air New Zealand and Singapore Airlines. Economy class flights earn 100%, business class flights earn 125% and first class flights earn 150% of the miles flown with Star Alliance airlines. Some Star Alliance discounted fares won’t earn miles, so check with your travel agent or the Star Alliance member airline to find out if you can earn miles on specific flights.

Flights with other codeshare partners

These flights earn 25% of the actual miles flown. This currently applies to Thai/Emirates flights between Bangkok and Dubai, Thai/El Al Israel Airlines flights between Tel Aviv and Bangkok, and Thai/Royal Brunei flights between Bandar Seri Begawan and Bangkok.

Credit cards

While there are currently no credit cards in Australia that are directly linked to the Royal Orchid Plus program, you can transfer the following credit card rewards to your Thai Airways’ frequent flyer account:

American Express Membership Rewards

Thai Airways is a partner of the American Express Membership Reward program. If you have a card that’s linked with the American Express Ascent program, you can convert 1 Membership Reward point into 1 Royal Orchid Plus mile. If your card is connected to Membership Rewards Gateway, you can exchange 4 Membership Rewards for 3 Royal Orchid Plus miles.

To transfer points, log in to your Membership Rewards account online and choose “Transfer my points” under “Frequent Flyer Partners”. A minimum of 5,000 points are required per transfer, and the process takes approximately 5 days to complete.

Diners Club Rewards

You may convert your Diners Club points at the rate of 2 Rewards points to 1 Royal Orchid Plus mile. You can transfer your points by calling Diners Club or by logging in to your Diners Club Rewards account, selecting the “Points Transfer” link and following the prompts.

Compare American Express credit cards

Rates last updated December 18th, 2018
Name Product Bonus Points Rewards Points per $ spent (AMEX) Balance transfer rate (p.a.) Annual fee Product Description
American Express Explorer Credit Card
100,000 bonus points
2
0% p.a. for 12 months with 1% balance transfer fee
$395 p.a.
Get 100,000 bonus Membership Rewards points, a yearly $400 Travel Credit and 2 entries per year to the American Express Lounge.
American Express Westpac Altitude Platinum Bundle - Qantas
75,000 bonus points
1
$99 p.a. annual fee for the first year ($249 p.a. thereafter)
Up to 75,000 bonus Qantas Points when you meet the criteria with this dual Visa (issued & serviced by Westpac) & Amex (issued & serviced by Amex).
American Express Velocity Platinum Card
50,000 bonus points
1.25
0% p.a. for 12 months with 1% balance transfer fee
$375 p.a.
Receive 50,000 bonus Velocity Points and enjoy complimentary lounge passes, a domestic return flight and insurance covers.
American Express Velocity Escape Card
0.75
0% p.a. for 12 months with 1% balance transfer fee
$0 p.a.
Earn uncapped Velocity Points on purchases, pay $0 annual fee for life and take advantage of a 0% p.a. for 12 months balance transfer offer.
American Express Westpac Altitude Platinum Bundle
75,000 bonus points
2
$49 p.a. annual fee for the first year ($199 p.a. thereafter)
$49 first year annual fee & up to 75,000 bonus Altitude Pts when you meet T&C with Visa (issued by Westpac) & Amex (issued & serviced by Amex).
American Express Essential Credit Card
1
0% p.a. for 12 months with 3% balance transfer fee
$0 p.a.
Get Smartphone Screen Insurance of up to $500 when you pay for your phone or contract with this card. Plus, a $0 annual fee for life.
Qantas American Express Ultimate Card
55,000 bonus points
1.25
0% p.a. for 12 months with 1% balance transfer fee
$450 p.a.
Receive 55,000 bonus Qantas Points, a $450 Qantas Travel Credit each year and 2 complimentary Qantas Club lounge invitations per year.
American Express Business Explorer Credit Card
100,000 bonus points
2
$395 p.a.
Earn 100,000 bonus points when you meet the spend criteria. Plus, 2 yearly entries to the American Express Lounge.
Qantas American Express Discovery Card
0.75
0% p.a. for 12 months with 1% balance transfer fee
$0 p.a.
Earn uncapped Qantas Points on purchases, pay $0 annual fee for life and take advantage of a 0% p.a. for 12 months balance transfer offer.
David Jones American Express
20,000 bonus points
1
$99 p.a.
Not just for David Jones shoppers, receive 20,000 bonus Membership Rewards points or 15,000 Qantas Points. Plus, uncapped points potential.

Compare up to 4 providers

Hotels and other travel costs

Whether you’re staying in a hotel or hiring a car, here are some of the other ways you can reward your travel costs:

Online bookings

Earn points for online bookings made at Kaligo and Agoda. When making your booking at Kaligo, you can earn up to 15 miles per THB฿25 spent, or 20 miles per US$1 spent. When booking via Agoda, earn up to 10,000 miles under PointsMAX. Simply choose your loyalty program, select the points offer option when booking and enter your membership ID.

Hotels

Royal Orchid Plus has hotel partners around the world, including AccorHotels, Hyatt, Intercontinental Hotel and Shangri-La groups and Starwood Hotels & Resorts. Each qualifying stay at a partner hotel earns up to 750 miles. In general, online and call centre bookings are eligible for earning miles, with the exception of discount and group tour rates. Quote your membership number when making your reservation and at check-in to ensure your points are correctly credited.

Hotel rewards programs

In cases where the hotel has its own loyalty program, such the IHG Rewards Club, you may be required to enrol in that program to earn miles. You may also be able to transfer points from your hotel rewards program to your Thai Airways Royal Orchid Plus account. For example, you can transfer 10,000 IHG Rewards points for 2,000 Royal Orchid Plus miles.

Car rental services

You can earn between 250 and 500 miles on each vehicle rental with Avis, Hertz, Budget and Sixt worldwide. You may also periodically enjoy discounted rates and bonus mile promotions.

Roaming phone services

In eligible countries, you may also earn miles on mobile communications. Simply register with Travelling Connect and ensure that you connect your mobile phone to one of the participating networks each time you travel abroad.

Lifestyle and other spending

The following options allow you to earn miles on lifestyle services in Thailand. While these partners provide more options for residents, you can also earn miles with them when visiting the country:

Dining miles. Earn dining miles when dining at any partner restaurant across Thailand by presenting your Royal Orchid Plus card at payment. Each THB฿500 spent earns 50 miles.

Spa services. When pampering yourself at Divana in Bangkok or at Devarana Spa at Dusit Hotels and Resorts across Thailand, each THB฿500 spent on treatments earns 50 Royal Orchid Plus miles.

Shopping. Thailand-based Villa Market lets you convert every THB฿20 spent into 1 VPlus point, and every 4 VPlus points into 1 Royal Orchid Plus mile.

Royal Orchid Plus status benefits

The more you fly with Thai Airways, the higher you can climb the four status tiers of the membership: Basic, Silver, Gold and Platinum. You need to earn Qualifying Miles, the miles earned when you take Thai Airways and Star Alliance flights, to reach the status tiers.

All members start at the basic level and then can move up the tiers when they meet these mile requirements:

Silver. You need to attain 10,000 Qualifying Miles in 12 months or 15,000 Qualifying Miles in 24 months to reach Silver status. You then need to earn this same amount to maintain your status level.

Gold. You need to earn 50,000 Qualifying Miles during a 12-month period of 80,000 Qualifying Miles in 24 months to achieve Gold status. The process is the same for the following year or two if you want to retain Gold status.

Platinum. You must earn 80,000 Qualifying Miles each year for two consecutive years to reach Platinum status. You have to do the same to maintain your Platinum tier.

You can compare the miles you’ll need to reach (and maintain your status) at each tier and the different perks you can expect from Silver, Gold and Platinum.

Benefits Silver Gold Platinum
Tier Miles Bonus 3,000 tier status bonus miles each time Silver status is attained or retained 5,000 tier status bonus miles each time Gold status is attained or retained 10,000 tier status bonus miles each time Platinum status is attained or retained
Priority service with Thai Airways contact centre No Yes Yes
Priority reservation on waiting list on fully booked flights Yes Yes Yes
Guaranteed confirmed seating in Economy Class when contacting Thai reservation No Yes Yes
Designated check-in counters No Yes Yes
Priority airport standby on fully booked flights Yes Yes Yes
Priority baggage handling and an additional checked baggage allowance Yes and 10kg extra Yes and 20kg extra Yes and 30kg extra
Fast track and security clearance No No Yes
Access to Thai’s Royal Silk Lounge (business class) where available with one guest when departing on same-day international Thai-operated flight No Yes Yes
Access to Thai’s Royal First Lounge (first class) where available with one guest when departing on same-day international Thai-operated flight No No Yes
Priority boarding No Yes Yes
Complimentary round trip with Thai upgrades No Yes Yes
Complimentary Air Award yearly discount No Yes Yes
Waiver of selected Royal Orchid Plus service fees No No Yes
No expiring miles No No Yes
Multiple complimentary upgrades when accumulating each of 50,000 Tier Miles, the miles flown in Royal First Class or Royal Silk Class on Thai No No Yes
Unlimited changes to a Platinum member's Award Nominee list with 5 complimentary changes per personal year No No Yes

What can I spend my miles on?

How can I redeem miles?

You can redeem your Royal Orchid Plus miles online or by contacting Thai Airways on 1300 651 960 (in Australia). You can compare some of the rewards you can redeem with your miles below:

Flight rewards

Take your next trip for free by redeeming your miles for one of the eligible flights:

Thai Airways. You may redeem round-trip or one-way flights on Thai Airways online. You can also use your points to purchase flight upgrades, excess baggage and airport lounge access to Royal Silk Lounges at Suvarnabhumi Airport in Bangkok. To check specific pricing, log in to your membership account online.

Thai Smile. You can get domestic Thai Smile flights by redeeming your miles online or by calling reservations worldwide. Upgrades are not available on Thai Smile flights. You should refer to the award chart online for specific mileage costs.

Other Star Alliance airlines. Use your Royal Orchid Plus miles for flights with any Star Alliance airline. Simply call Thai Airways on 1300 651 960 (in Australia) and request your preferred award. You can also purchase business and first class upgrades on eligible Star Alliance flights using your miles

Hotels,lounges and other travel rewards

Hotel rewards. You may spend your points on accommodation at participating hotel partners. You can make a redemption instantly online by logging in to your account and shopping for “Hotel Awards”.

Airport lounge access. If you hold a basic member or Silver lounge status, you can enter the Thai Airways lounge at Suvarnabhumi Airport in Bangkok for 6,500 miles. If you’re a Gold or Platinum member, you get complimentary access to the lounge with one guest. But if you want to bring another guest, you can redeem their pass for 5,500 miles.

Excess baggage. If you want to pack extra luggage without forking out additional costs, you could also redeem your miles to cover the cost of excess baggage costs. The costs vary between 2,000 miles and 20,000 miles depending the weight of the luggage and where you’re travelling.

Royal Orchid Holidays. Whether you want to treat a loved one or reward yourself, you can also redeem your miles for Royal Orchid Holiday travel vouchers. You can redeem a THB฿500 eVoucher for 4,000 miles, a THB฿1,000 eVoucher for 8,000 miles or a THB฿3,000 eVoucher for 22,000 miles.

Retail and lifestyle rewards

Shopping. You can also visit the THAI Shop and redeem your miles for merchandise ranging from model aircraft and carry bags to clothing and glassware.

Entertainment. You may redeem your points for magazine subscriptions from 5,500 miles, with TIME and Fortune magazines available to Australian residents for 13,500 miles.

Health and wellness. Whether you’re after a massage or facial, you can also redeem your miles for health and wellness packages. For example, you can trade in 4,500 Royal Orchid Plus miles for a THB฿500 Divana Spa voucher that you can spend in any of its five Bangkok outlets.

Dining. Redeem a THB฿200 Thai Catering voucher using 1,500 Royal Orchid Plus miles for in-flight and on-ground catering, restaurant or banquet services. Alternatively, cash in your miles for airport dining at Yellow Orchid in Suvarnabhumi Airport. View specific rates online or call 1300 651 960 for more details.

What if I don’t have enough Royal Orchid Plus Miles for a reward?

If you don’t have enough miles in your account, you have two alternatives to redeem your ideal reward faster:

  1. Cash + miles. You may pay for Thai Airways tickets (coded TG) with cash and miles. A minimum of 2,500 miles and maximum of 120,000 miles per transaction apply.
  2. Purchase miles. You can also purchase up to 30,000 miles if you don’t have enough for your chosen reward.

How does Thai Airways Royal Orchid Plus compare to other frequent flyer programs?

Now that you know how the Thai Airways Royal Orchid Plus program works, let’s see how it compares to other airline loyalty schemes. To give you an idea, we’ve weighed up some of the features and conditions with Qantas and Virgin Australia’s Velocity programs below:

Points expiry

Royal Orchid Plus Miles are valid for three years. Meanwhile, Qantas and Velocity Points only expire if your account has been inactive for 18 months and 36 months respectively. This means you can easily extend the life of your frequent flyer points just by earning or redeeming points.

So if you plan to hold onto your miles for more than three years, Thai Airways could restrict you in that respect.

Status

Thai Airways, Qantas Frequent Flyer and Velocity’s frequent flyer programs all offer status tiers. To give you an idea of how they compare, let’s look at the difference between the Silver status benefits across the programs.

Feature Thai Airways Royal Orchid Plus Qantas Frequent Flyer Virgin Velocity
Number of points/miles required to reach Silver 10,000 Qualifying Miles in 12 months 300 Status Credits 250 Status Credits
Bonus points 3,000 tier status bonus miles each time Silver status is attained or retained 50% extra points Up to 50% extra points
Priority reservation waitlist Yes Yes Yes
Airline alliance Star Alliance Oneworld Ruby status No, but it does have airline partners
Priority phone service No Yes Yes
Preferential seating No Yes Yes
Extra baggage allowance Yes, additional 10kg baggage Yes Yes
Priority check-in No Yes Yes
Lounge access No Yes Yes
Family pooling No No Yes

Based on the differences between the points expiry and status benefits, it would appear that both Qantas and Velocity are slightly more rewarding for Aussie travellers.

Outside of flying with Thai Airways and its partners, earning Royal Orchid Plus Miles is a little tricky for Aussie travellers. However, if you’re a member of the Star Alliance or regularly fly with Thai Airways, you could find it rewarding.

Pictures: Thai Airways and Shutterstock
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85 Responses

  1. Default Gravatar
    PaulNovember 12, 2018

    Can I transfer my Royal Orchid points to Aeroplan?

    • finder Customer Care
      JhezelynNovember 13, 2018Staff

      Hello Paul,

      Thank you for your comment.

      Unfortunately, Royal Orchids Plus Miles is not convertible to Aeroplan. Please refer to the details above for more details on how to redeem Royal Orchids Plus Miles.

      Should you wish to have real-time answers to your questions, try our chat box on the lower right corner of our page.

      Regards,
      Jhezelyn

  2. Default Gravatar
    GUIASJuly 14, 2018

    As a Royal Orchid Gold Member should I receive a Complementary Air Award Yearly discount which gives you 50% off on miles? Thank you

    • finder Customer Care
      CharisseJuly 20, 2018Staff

      Hi Eric,

      Thanks for reaching out to finder.

      As part of the Royal Orchid Gold member benefits, you are eligible to receive complimentary Air Award yearly discount. Please note that the discount percentage may be subject to change so it’s better to contact Thai Airways for the updated rates. Hope this helps.

      Regards,
      Charisse

  3. Default Gravatar
    kerryJune 23, 2017

    Can I transfer my Thai Airways frequent flyer points to my daughter?

    • finder Customer Care
      JasonJune 24, 2017Staff

      Hi Kerry,

      Thank you for your enquiry.

      Thai Airways Royal Orchid Plus miles are earned by each individual account holder and cannot be transferred or combined with other Royal Orchid Plus, or other Star Alliance frequent flyer program accounts.

      Kind regards,
      Jason

  4. Default Gravatar
    RoccoApril 11, 2017

    Hi, I forgot my membership number. How can I retrieve it?

    • Default Gravatar
      AMIRTHALINGAM.COOMARASWAMYJune 20, 2017

      Hi Iforget my membership,number can i retrieve it please.

    • Default Gravatar
      DanielleJune 21, 2017

      Thank you for reaching out to us,

      Welcome to http://www.finder.com.au – We are a financial comparison website and general information service designed to help consumers make better decisions. Please note that we are not affiliated with any company we feature on our site and so we can only offer a general advice

      It would be best to contact Thai Airways directly. You can go to their website to contact their customer support. You may also call their hotline for further assistance.

      I hope this helps.

      Cheers,
      Danielle

    • finder Customer Care
      HaroldApril 12, 2017Staff

      Hi Rocco,

      Thank you for your inquiry.

      Please read through this page for your guidance on how to retrieve your membership number.

      I hope this information has helped.

      Cheers,
      Harold

  5. Default Gravatar
    NasirApril 2, 2017

    Hi. I need help on account of my miles not being credited to my account. I have resumed flying on Thi air and have a frequent flyer card already but my full name consists of three names and the ticket is booked by the family name first and then the first name consisting of first two names. If I remember correctly only one the first name was filled as the fist name hence whenever I travel the card is accepted but the miles are never credited to my account. How can I correct this?. I find it strange to happen since the card number and my family names match

    • finder Customer Care
      MayApril 2, 2017Staff

      Hi Nasir,

      Thank you for your inquiry. Please note that you’ve come through to finder.com.au, not actually Royal Orchid Plus.

      For assistance in crediting of miles to your Thai Airways Orchid Club account, please contact Thai Airways Royal Orchid club directly over the phone on 1300 651960.

      Cheers,
      May

  6. Default Gravatar
    CoraNovember 12, 2016

    I have sent a number of emails to Royal Orchid regarding renewing our past membership or re-enrolling if necessary. Unfortunately, I have been unable to enrol online??? We are travelling by Thai Airlines to Europe next year and wish to avail ourselves of your Programme. I even gave all details you requested but unfortunately have had no reply from you.Should we telephone?? to enrol?
    Thanking you. Yours faithfully, Cora.

    • finder Customer Care
      SallyNovember 14, 2016Staff

      Hi Cora,

      Thanks for reaching out,

      Just to confirm, you have come through to finder.com.au rather than Royal Orchid Plus.

      You should be able to enrol online by filling out your personal information, contact details and preferences on the Thai Airways website.

      Otherwise, if you’d like to sign up online, you can contact Thai Airways Royal Orchid club over the phone on 1300 651960.

      I hope this has helped.

      Cheers,

      Sally

  7. Default Gravatar
    AlanNovember 2, 2016

    I am flying to Thailand on the 10th of November with my wife, with Thai Airways, I joined the Royal Orchid program a few years ago when we travelled to Thailand, I have lost my membership number for myself and my wife. Could you retrieve these for me or do I have to rejoin for both of us. If you can’t find our previous memberships, then I will join again,thanks Alan

    • finder Customer Care
      MayNovember 2, 2016Staff

      Hi Alan,

      Thank you for your inquiry.

      If you have lost your membership number with Thai Airways Royal Orchid, you’d be best to get in touch with Thai Airways directly. I’ve emailed you their contact details for your convenience.

      Cheers,
      May

  8. Default Gravatar
    lynOctober 6, 2016

    i have just returned from travelling on several thai airline flights. i have all my flight info. can i join frequent flyer programme post travel and get the credits. Thanks

    • finder Customer Care
      LouOctober 7, 2016Staff

      Hi Lyn,

      Thanks for your question.

      To earn Royal Orchid Plus frequent flyer points, you must be enrolled in the program prior to flight departure.

      Cheers,
      Anndy

  9. Default Gravatar
    GulenOctober 5, 2016

    I have travelled to Thailand with Thai Airways, four times in the last three years as well as many domestic flights in between with in Thailand.
    It never occurred to me about having a rewards card.
    I am also surprised no one even recommended it to me.
    Is it too late apply for this card and is it possible to add the flown miles to it.
    My family and I are very loyal to Thai Airways and have been offered cheaper carrier option, however refused.
    Please advise me on what to do.

    • finder Customer Care
      LouOctober 7, 2016Staff

      Hi Gulen,

      Thanks for your question.

      Unfortunately, for you to earn the Royal Orchid Plus frequent flyer points, you need to be enrolled in the program prior to flight departure.

      You can sign-up for the Royal Orchid Plus program at the Thai Airways website.

      Cheers,
      Anndy

  10. Default Gravatar
    SpondoolySeptember 25, 2016

    We are members of Royal Orchid Plus rewards program but have recently taken several business class flights long haul with Lufthansa – can we claim miles/ points through our Royal Orchid membership as both airlines belong to Star Alliance or must we join either Lufthansa rewards or Star Alliance itself?

    • finder Customer Care
      JonathanSeptember 27, 2016Staff

      Hi Spondooly, thanks for your inquiry!

      As per the terms of the Royal Orchid Plus program, you should automatically earn points on eligible flights with Star Alliance airlines. Please refer to the following links for the eligible booking classes and the contact details of this loyalty program to inquire further about your points.

      Cheers,

      Jonathan

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