Thai Airways Royal Orchid Frequent Flyer Program Guide

Information verified correct on October 21st, 2016

thai logoFor rewards both in the air and on the ground, you may want to think of Thai Airways.

The Royal Orchid Club is Thai Airways’ own frequent flyer club that allows you to earn Qualifying Miles when you fly with the airline. The more points you earn, the higher you advance in the Royal Orchid Plus membership ladder. There are three membership levels: Member, Silver, and Gold. Each of these levels offers specific benefits when flying with Thai and Star Alliance airlines.

After enrolling in the Thai Airways Orchid Club, the statuses of Silver and Gold can be met by accruing Qualifying Miles within three evaluation periods. Using this method of evaluation, members can enjoy the advantages of Silver or Gold status instantly after accruing enough miles. The statuses of Silver and Gold have a two-year validity.

Earn and transfer rewards with partner cards

Thai Airways points can be indirectly earned on American Express and Citibank credit cards, and then your points transferred across. If you'd like to earn points in Australia and then convert them, consider the credit cards below in your comparisons

American Express Credit Card Comparisons

Rates last updated October 21st, 2016
Purchase rate (p.a.) Balance transfer rate (p.a.) Annual fee
American Express Qantas Ultimate Card
Enjoy 50,000 bonus Qantas Points when you meet the minimum spend requirement and earn up to 3 Qantas Points for every $1 spent. Also enjoy a complimentary return flight every year.
20.74% p.a. 0% p.a. for 12 months with 1% balance transfer fee $450 p.a. Go to site More info
American Express Platinum Card
Receive 100,000 Membership Rewards Bonus Points when you meet the minimum spend requirement and earn up to 3 points per dollar spent. Gain access to travel insurance, $300 Platinum Travel Credit every year and access to 900 VIP airport lounges.
$1,200 p.a. Go to site More info

Citibank Credit Card Comparisons

Rates last updated October 21st, 2016
Purchase rate (p.a.) Balance transfer rate (p.a.) Annual fee
Citi Clear Platinum Card
A low rate platinum credit card with a low interest rate on purchases and balance transfers.
0% p.a. for 9 months (reverts to 14.99% p.a.) 0% p.a. for 9 months $99 p.a. Go to site More info
Citi Qantas Signature Credit Card
Earn up to 50,000 bonus Qantas Points when you spend $2,000 or more on eligible purchases in the first 90 days. Plus, enjoy introductory interest rates on balance transfers and purchases with a discounted annual fee of $199 in the first year.
20.99% p.a. 0% p.a. for 6 months $199 p.a. annual fee for the first year ($395 p.a. thereafter) Go to site More info
Citi Rewards Credit Card - Platinum Card
Enjoy a reduced annual fee on the first year, 0% p.a. for 24 months balance transfer offer, Citi Reward Points on eligible spend, plus a complimentary travel insurance.
20.99% p.a. 0% p.a. for 24 months with 1.5% balance transfer fee $199 p.a. annual fee for the first year ($249 p.a. thereafter) Go to site More info

thai membershipno

Levels for the Thai Airways Royal Orchid Club

  1. Entry-level status: After enrolment, entry-level status allows members to accumulate and redeem miles. Additionally, all members receive regular communications from Royal Orchid Plus.
  2. Silver status: This can be reached with Qualifying Miles from flying with Thai Airways and Star Alliance airlines in two specific periods of time. In a 12-month period, the accumulated miles should reach 10,000 and in a 24-month period, 15,000 Qualifying Miles are required. This is worked out automatically. With each new flight activity, the status is assessed in the previous 12 and 24-month period. To keep the Silver status within the date from which the current Silver validity began, eligible flights are assessed for the next 12 months to ascertain if the 10,000 Qualifying Miles had been reached. The same procedure is used throughout the complete 24-month Silver status period to ensure that the 15,000 Qualifying Miles have been gained.
  3. Gold status: This is acquired when Qualifying Miles are gained with Thai and Star Alliance airlines within two periods. At least 50,000 Qualifying Miles are required in a 12-month period, and 80,000 miles in 24 months. Flying 40 international segments on Thai in a 12 rolling month period gains Gold status too. All activity is calculated automatically and assessed in the previous 12 and 24-month period. As a new flight activity occurs, the status is evaluated for the previous 12 and 24 months, so no flights are missed.
  4. Platinum status: Platinum status is designed for the frequent flyer who flies with Thai only in Royal Silk Class and Royal First Class. To reach or keep Platinum status, 80,000 miles are needed, which includes class of service bonus miles, while flying on Thai in Royal Silk Class or Royal First Class, within each of the assessment periods, for 2 periods that are consecutive. Assessments are conducted automatically in each period, which is 12 consecutive months.
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Earning Thai Airways miles

royal orchid plus

Thai and Star Alliance Airlines

On Thai-operated flights, for travel that has been paid for and is in most booking classes, miles can be earned, plus an extra class of service miles. For any Thai flights that are not as much as 500 miles, a 500-mile minimum is earned. Miles are earned depending on the fare paid, the class of your bought ticket, and the number of miles flown. For Economy Class, you only accumulate the actual miles flown, while with Premium Economy Class you are awarded 110% of miles flown. Royal Silk Class awards 125% of miles flown and Royal First Class 150% of miles flown. Star Alliance flights operate Economy Class, which attracts 100% of miles, Business Class which attracts 125% of miles, and First Class which accrues 150% of miles.

Codeshare flights

Thai and Star Alliance airlines have codeshare flights, and Royal Orchid Plus miles are gained depending on the class of travel paid for and booking class code of the airline that is used for the flight. Thai has codeshares with airlines that are not Royal Orchid Plus partners. As long as your booking is with Thai and the number on your ticket starts with 217, miles are earned depending on the class of service of the ticket and the eligible booking class codes with the airlines listed below. Thai and Malaysian flights, flying between Malaysia and Thailand, are codeshare flights. Thai and Emirates Airlines, flying only between Bangkok and Dubai, run codeshare flights. Thai and El Al Israel Airlines, flying between Bangkok and Tel Aviv, operate codeshare flights, but the operating carrier is El Al. Thai and Royal Brunei Airlines operate codeshare flights between Bangkok and Bandar Seri Begawan.

Hotel partners

Royal Orchid Plus hotel partnerships can be found throughout the world. Each stay that qualifies can earn 750 miles, Miles can also be earned on money spent on hotel partners. Normally, online bookings or reservations made with the partner directly can earn miles. You should inquire if the rate you have paid entitles you to miles. With some hotel partners that do not have in operation a customer loyalty program, or membership, presenting the membership number of your Royal Orchid Plus membership and showing your card when checking-in will mean that miles will be placed in to your account.

Car rental partners

Royal Orchid Plus car rental partnership includes Budget, Avis and Hertz. A total of 250 to 500 miles can be earned, depending on the car rental period. It is normally the non-discounted car rental rates that earn miles. When making a reservation, you should check with your chosen car rental company whether you are eligible to earn any miles.

Credit card partners

A number of international banks have a credit card partnership with Royal Orchid Plus, depending on which country you reside. For example, American Express in many Asian countries, including Thailand, India, Hong Kong, Indonesia, Japan, Korea, Malaysia, Singapore, and the Philippines. Russia, Taiwan, New Zealand, and Australia have Citibank too. JCB and Sumitomo Mitsui in Japan.

Communications partners

Thai Airways has an innovative partnership with mobile phone companies throughout the world. All you have to do is to make sure your phone is connected to one of the mobile phone partners and you can start earning miles. You can earn miles by the minute for phone calls and by MBS for data. Partnerships exist in Asia, South America, Europe, Africa, and the Middle East. The list of partnered mobile networks can be found on Thai Airway’s website.

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Redeeming Thai Airways miles


Air Awards on Thai Airways

All Award Travel is for on one-way and roundtrip travel, and all segments have to be confirmed before tickets are issued. One stopover is permitted on each route between the starting point and the final destination. Backtracking is not permitted. As soon as Award travel reservations have been confirmed, tickets have to be collected within 30 days, or the reservations will be cancelled. It is possible for Award tickets to be issued on the spot at all of the Thai offices who have an online service. No less than 3 days before departure is needed for ticket issues at Thai offices that do not have an on-the-spot service. Award travel has to be completed no longer than 1 year after ticket issue.

Air Awards on Star Alliance Airlines

It is not only Thai Airways that offers Award travel; Star Alliance also offers Awards which can take the traveller to more than 1,000 destinations globally on Award. An Award with Star Alliance can be used with a single Star Alliance airline for Award travel that does not include Thai travel or with more than two Star Alliance airlines, including Thai. Requirements for Award mileage depend on the travel between one region and another. For example, return Awards for Economy Class flights between Bangkok and Berlin are for 80,000 miles. This is referred to as Zone A, which is Asia 1, to Zone H, which is Europe and North Africa. In this example, Award travel can take place with Thai from Bangkok to Frankfurt, and using Lufthansa from Frankfurt to Berlin.

Upgrade Awards on Thai Airways

This Award can be gained if your ticket indicates a Thai flight number on that sector that is to be upgraded, and if the class of the booking can be upgraded. Mileage upgrades are connected to the fare that was originally paid for. With Economy Class tickets in the Y/B/M booking class, the lowest miles are needed for upgrading to Royal Silk Class. With a paid for ticket in Premium Economy Class, Royal Silk Class upgrades are possible. Any upgrades from Royal Silk Class are to Royal First Class. Awards for mileage upgrades are possible at anytime after the issuing of the paid ticket as long as it is more than 24 hours before the scheduled departure time.

Upgrade Awards on Star Alliance Airlines

Star Alliance Upgrade Awards are available online for members of Royal Orchid Plus. A ticket has to be paid for and issued by your selected Star Alliance airline prior to a request for an upgrade. Upgrades are available for a Member or a Nominee. The passenger’s name has to be written on the ticket, which is to be issued by the carrier operating the flight. If the flight is on Lufthansa, the flight code and number will be LH701. If the flight shown is LH701, this means it is a codeshare flight, and an upgrade award is not permitted.

Hotel awards

There are two categories of awards. Collection one is where Award stays are with partner hotels located in Thailand, Dubai, and Asia, and can be collected in certificate form. Collection 2 awards are with specific hotels located in Asia, Thailand, Dubai, Australia, New Zealand, North America, and the UK, and can be collected through 3 Award levels. Examples of hotels featured as collection 2 awards are the Langham hotels in China, USA and the UK, and the Novotel in Hong Kong and Korea. The Pullman Phuket Arcadia, as an example, attracts 14,000 mile.

Excess baggage awards

This is another way to redeem miles. If leaving Bangkok on Thai, it is possible to pay for any excess baggage by using Royal Orchid Plus miles for excess baggage that is 10 kilos or more over the permitted weight. At the Bangkok airport check-in and 2 hours before the flight’s departure, calculate the excess baggage weight and visit Thai’s Customer Service. Miles can instantly be taken out of your account. It is also possible to redeem miles for a nominated person too. You have to be at the check-in in order to give permission to have the mileage deducted from your own account.

Lounge access awards

It is possible to access the Royal Silk lounges at Bangkok Suvarnabhumi Airport by redeeming miles if you have Member or Silver membership of Royal Orchid Plus. When leaving from Bangkok on a Thai International or domestic flight, show your Royal Orchid Plus card and boarding pass to the lounge staff and instantly redeem. Royal Silk Lounge which can be used for domestic flights operated by Thai is in Concourses A. International flight Royal Silk lounges for Thai Passengers are in Concourses C and E. A maximum of two redemptions for lounge access are permitted for members and a single guest, as long as both are going on exactly the same flight operated by Thai.

Thai shop awards

You can buy a variety of products at the THAI Shop, and selected items can be redeemed using Royal Orchid Plus miles. These include aircraft models, sports items, key chains, bags, umbrellas, garments, and ceramics.

Magazine redemption:

"SAWASDEE”, Thai’s inflight magazine; Time; Fortune Magazines; Thai language magazines including Cheewajit and Ban Lae Suan; National Geographic; Health and Cuisine; Elle; Room Anywhere; Food of Life, Honeymoon and Travel; Gourmet and Cuisine; Modern Mom; Lonely Planet Traveler; Reader's Digest; and Marketeer are only available to members living in Thailand for only 5,000 miles.

Lifestyle Awards

Thai Catering has over and over again proved its worth as one of the world's best providers of services to passengers, which includes superb food, both during flights and at restaurants. Thai Catering awards are worth 1,500 miles for a 200 THB Thai Catering voucher. You can redeem some of your miles to partake in tasty meals at Thai’s restaurant, Yellow Orchid, at Suvarnabhumi Airport. A 200 THB meal requires 1,500 miles, while a 5,000 THB meal will require 30,500 miles.

The Major Cineplex Group operates entertainment throughout Thailand. By redeeming 4,000 miles, you can purchase a 400 THB karaoke ticket.

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Mileage purchases

You don’t have to fly miles to gain miles. You can purchase them, too! 1,000 miles costs 1,200 THB or $40, while 30,000 miles costs 36,000 THB or US$1,200.

Royal Orchid plus service fee

Service fees can be paid in Thailand using Thai Baht (THB). In most other countries, USD is the usual currency for paying service fees although local currencies can be used too. Some service fees can be paid using miles. These service fees apply to re-credit or change requests for Award Certificates or Award Tickets or changes to a Nominee’s name. Service fees applicable to re-credit Air Awards that have been re-ticketed on Thai and Star Alliance are 3,750 THB or US$125 or 10,000 miles, and the service fee for a name change of a Nominee if paid at Thai is 3,750 THB or US$125 or 10,000 miles.

Transferring miles

You can also redeem Awards for friends, family or any other person after he or she has been included as your Award Nominee. Those who are eligible are the person or persons you nominate, which can include a maximum of 5 names. Names may be added or altered, too. Every change performed online is 7,500 miles. If done at a Thai office, all changes are 10,000 miles each or 3,750 THB or US$125. Your list of Award Nominees may be accessed at ‘Manage Your Account’ through the use of your personal membership number with its PIN code.

As one the leading flag carrier airlines in the world, Thai Airways flies to 78 destinations in 35 countries, using a fleet of more than 80 aircraft. If you frequently fly with Thai Airways, you may want to apply for the Royal Orchid Club to take advantage of points and be rewarded for your loyalty.

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69 Responses to Thai Airways Royal Orchid Frequent Flyer Program Guide

  1. Default Gravatar
    lyn | October 6, 2016

    i have just returned from travelling on several thai airline flights. i have all my flight info. can i join frequent flyer programme post travel and get the credits.thanks

    • Staff
      Anndy | October 7, 2016

      Hi Lyn,

      Thanks for your question.

      To earn Royal Orchid Plus frequent flyer points, you must be enrolled in the program prior to flight departure.


  2. Default Gravatar
    Gulen | October 5, 2016

    I have travelled to Thailand with Thai Airways, four times in the last three years as well as many domestic flights in between with in Thailand.
    It never occurred to me about having a rewards card.
    I am also surprised no one even recommended it to me.
    Is it too late apply for this card and is it possible to add the flown miles to it.
    My family and I are very loyal to Thai Airways and have been offered cheaper carrier option, however refused.
    Please advise me on what to do.

    • Staff
      Anndy | October 7, 2016

      Hi Gulen,

      Thanks for your question.

      Unfortunately, for you to earn the Royal Orchid Plus frequent flyer points, you need to be enrolled in the program prior to flight departure.

      You can sign-up for the Royal Orchid Plus program at the Thai Airways website.


  3. Default Gravatar
    Spondooly | September 25, 2016

    We are members of Royal Orchid Plus rewards program but have recently taken several business class flights long haul with Lufthansa – can we claim miles/ points through our Royal Orchid membership as both airlines belong to Star Alliance or must we join either Lufthansa rewards or Star Alliance itself?

    • Staff
      Jonathan | September 27, 2016

      Hi Spondooly, thanks for your inquiry!

      As per the terms of the Royal Orchid Plus program, you should automatically earn points on eligible flights with Star Alliance airlines. Please refer to the following links for the eligible booking classes and the contact details of this loyalty program to inquire further about your points.



  4. Default Gravatar
    Yash | September 22, 2016

    How do I register for frequent flyer?

    • Staff
      Sally | September 22, 2016

      hi Yash,

      Thanks for your question.

      You can register for frequent flyer by filling out and submitting the online application via the Thai Airways website.

      I hope this has helped.



    • Default Gravatar
      Yash | September 22, 2016

      Thank you Sally. Looks like I had already registered before. Just can’t seem to find my card details or my PIN number though. How can I find my membership details? It says member already exists. Thank you

    • Staff
      Sally | September 22, 2016

      Hi Yash,

      No worries. Thanks for getting back to us.

      If you have some old correspondence from the Royal Orchid program (such as previous confirmation emails), they might contain your membership number.

      Otherwise, you’ll need to get in touch with the Royal Orchid customer service team directly to confirm your membership number and login PIN. You can find the relevant contact details on the Royal Orchid website.

      I hope this has helped.



  5. Default Gravatar
    Cas | September 6, 2016

    Good morning,
    My husband is a gold card member of Thai Airline and travels from Loas to Australia return every 4-6 weeks. In June he was rewarded with an upgrade plus payment. Is this option only available at certain times of the year or is this something that can be done more regularly? Flying 36 hours each way every time is exhausting. I just want to know what upgrade options he has and what the cost would be? If its is reasonably priced it is something I would suggest to him each time he flies. He is a business man that needs much needed rest on these flights. I look forward to your response. With Thanks

    • Staff
      Sally | September 6, 2016

      Hi Cas,

      Thanks for your question.

      As I’m not sure of the terms and conditions of the exact reward your husband has received, you might need to contact Thai Airways Royal Orchid frequent flyer program to confirm the terms and conditions regarding when he can redeem the reward. If you’d like to see how many miles it’ll cost to redeem upgrades on Thai Airways flights, see this miles chart.

      I hope this has helped.



  6. Default Gravatar
    peter | July 10, 2016

    If I purchase an economy ticket for Melbourne to Bangkok return, how many that frequent flyer points do I need for an upgrade to business class?

    • Staff
      May | July 10, 2016

      Hi Peter,

      Thanks for your question.

      Depending on what type of Thai Economy Class you have bought, say for instance Economy Class (Y, B, M) to Royal Silk Class, between Bangkok and Melbourne, you will need to have 20,000 UYI2 points. I’ve emailed you the chart for Mileage Upgrade Awards on THAI for complete details.

      Also, please note of the following regarding upgrading tickets:

      1. Promotional fares may not be eligible for upgrading miles.
      2. Codeshare flight numbers with other airlines that are THAI or partner operated are not eligible for upgrading using miles.
      3. Mileage Upgrade Awards can be requested at anytime after your paid ticket has been issued, but not less than 24 hours prior to your scheduled departure.

      I hope this is helpful.


  7. Default Gravatar
    SIKANDAR | July 5, 2016

    I have travelled to AUSTRALIA from Pakistan first time. Can you guide me that how can I use my boarding card points and in which category?

    • Staff
      Sally | July 5, 2016

      Hi Sikandar,

      Thanks for your question.

      How you can redeem points for your flight will depend on which airline you flew with and the frequent flyer program you belong to. If you’re able to confirm any of these details, we can provide you with further assistance.



    • Default Gravatar
      SIKANDAR | July 6, 2016

      well! i traveled from pakistan to bangkok and then to australia in Thai Airline and same Airline is for return. and i travel rarely…

    • Staff
      Sally | July 7, 2016

      Hi Sikandar,

      Thanks for confirming those details for me.

      Do you belong to a frequent flyer program already? If you belong to the Thai Airways Royal Orchid frequent flyer program, you can request to claim missing miles. Please note that you can only claim miles between 15 and 180 days after the flight. If you aren’t already a Thai Airways Royal Orchid frequent flyer, you can join the program and redeem miles for flights taken within 30 days of enrollment.

      Before you make a claim, make sure you have your boarding pass details on hand.

      I hope this has helped.



  8. Default Gravatar
    Patricia | July 3, 2016

    Please email me the link so I can join Thai frequent flyer loyalty rewards
    Thank you for your assistance

    • Staff
      Anndy | July 4, 2016

      Hi Patricia,

      Thanks for your comment.

      For your convenience, I’ve sent you an email with a link to the page where you can sign up for the Thai Airways Royal Orchid Plus frequent flyer program.

      I hope this helps.


  9. Default Gravatar
    M.S.Atapattu | June 9, 2016

    I am a frequent traveler and I always prefer to travel with Thai Airways.Please let me know how could I obtain ur Thai Airways travel card? Greatly appreciate ur assistance.

    • Staff
      Sally | June 11, 2016

      Hi MS,

      Thanks for your question.

      At the moment, American Express and Citibank are the only Australian cards that allow you to earn Thai Airways Royal Orchid rewards indirectly. So while you’ll earn either AMEX Membership Rewards or Citibank rewards, you’ll have the option to transfer these to Thai Royal Orchid Airways rewards. Please note that you’ll need to already be signed up to the Thai Airways frequent flyer program to transfer your credit card rewards to the airline program.

      For instructions on how to transfer your credit cards rewards to the Thai Airways Royal Orchid program, please see this guide on transferring rewards points.

      I hope this has helped.



  10. Default Gravatar
    Taslim | June 1, 2016

    I am not sure of my membership number and PIN number so can I have a telephone number in Colombo/Sri Lanka that I can call for help

    • Staff
      Anndy | June 2, 2016

      Hi Taslim,

      Thanks for your comment.

      Unfortunately, the Royal Orchid Plus has no local contact information in Sri Lanka. Alternatively, I’ve sent you an email containing the email address where you can contact the Royal Orchid Plus for assistance in retrieving your membership number and PIN.


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