Etihad Guest Frequent Flyer Program

Information verified correct on August 27th, 2016

Etihad guestCompare the frequent flyer program offered by Etihad Airways.

There's 66 aircraft in the Etihad fleet, flying to 84 destinations on over 1000 flights per week, making it one of the largest airlines in the Middle East. Etihad was born in Abu Dhabi in the year 2003, as a result of Royal Decree, and means union in Arabic.

It also has large stakes in airberlin and Air Seychelles.

Etihad Airways' main tenet is to provide the best of Arabian hospitality, a principle which has helped it win the 'World's Leading Airline' at the World Travel Awards in 2009, 2010, 2011.

Join the Etihad Guest Frequent Flyer program

What is the Guest program and how does it work?

Etihad's frequent flyer program is known as the Guest program. It's not drastically different to any of the other frequent flyer programs in how it works. You earn Guest Miles from flying, using a rewards credit card or spending on the items or services of program partners.

Once you earn enough Miles you can redeem them for a range of rewards including free flights, better seats on your flights, raffle tickets, excess baggage or items through the Guest Reward Shop.

Exploring the Etihad Guest program - Membership Tiers

One way you can maximise the benefits you get through the Guest program is by getting to a higher membership tier. These tiers can only be climbed by flying regularly, and the different tiers are mentioned below:

  • Etihad Guest
  • Etihad Guest Silver
  • Etihad Guest Gold
  • Etihad Guest Gold Elite
Etihad Guest Tiers

To rise through these levels you'll need to earn the appropriate number of Tier Miles. You earn a Tier Mile for every real mile you travel on an Etihad flight, with more earned depending on the class you fly. Once you get to a tier you'll need to either keep up the appropriate number of eligible flights each year or earn the appropriate number of Tier Miles.

Enjoy the higher status level benefit

Here are some of the benefits you get as you progress higher in the Guest program.

Guest

Guest membership is the base level every frequent Etihad flyer starts at. It comes with the regular benefits other frequent flyer programs come with, including a dedicated website and account to manage your account, the ability to set up a family pooling account to hold your family's combined miles, access to the online rewards store and the ability to record your travelling preferences.

Guest Silver

Etihad Guest Silver

Where things start getting more interesting is in the Guest Silver level. Here you get:

  • 25% bonus Guest Miles on every flight
  • A priority waitlist for busy flight routes so you don't miss out
  • A guaranteed Economy Coral seat if booked 24 hours in advance
  • Lounge access to the Pearl Business class lounge, or when flying in and out of Abu Dhabi, access to the Al Reem Lounge facility in terminal 1. This also has a dedicated check in facility.
  • A free 10 kg of extra baggage regardless of how full the flight is
  • A chauffeur service at all stages of your journey when travelling on Pearl Business or Diamond First Class.

Etihad Guest Gold Card

Guest Gold

Gold membership continues to up the ante. You'll get the following improved benefits in addition to the benefits listed above:

  • 50% bonus Guest Miles on every flight
  • 15 kg of excess baggage allowed even on full flights
  • Priority check-in and boarding regardless of the class you're travelling on
  • Faster immigration and baggage collection

Etihad Guest Elite Card

Guest Gold Elite

Gold Elite membership is the top of the Etihad membership food chain. In addition to improved benefits you'll also get:

  • 75% bonus Guest Miles on every flight
  • 20 kg of excess baggage allowed even on full flights
  • A guaranteed Pearl Business seat if booked 48 hours in advance
  • A guaranteed Coral Economy seat if booked 12 hours in advance
  • Access for you and a guest to the Diamond First Class Lounge in Abu Dhabi International Airport
  • The ability to invite another Guest member to enjoy the benefits of Gold membership
  • The ability to nominate another person on your behalf to carry out your transactions

How do I reach these levels?

The table below shows the number of Tier Miles or Tier Segments needed to reach and maintain the various membership levels in the Guest program. Tier Segments are earned at the rate of one segment per Coral Economy Class flight, two segments earned per Pearl Business class flight and three segments per Diamond First class flight.

TiersAttaining a TierMaintaining a Tier
Tier MilesTier SegmentsTier MilesTier Segments
Etihad Guest Silver25,0002020,00015
Etihad Guest Gold50,0004040,00030
Etihad Guest Gold Elite125,00060100,00048

How do I earn Guest Miles?

Etihad Airplane

Earning Guest Miles is the same as most frequent flyer programs with a few exceptions. Here's how you can earn Guest Miles:

Flying with Etihad or partner airlines

The most basic way to earn Guest Miles is by using Etihad Airways when travelling. You'll earn Miles based on how many real miles you earn.

If you're a Guest member will earn 50% of the miles you fly on eligible flights, and if you have a higher membership you'll earn more, with Gold members earning 100% of the miles they fly, and Gold Elite earning even more than this.

For a Coral Economy Class flight from Abu Dhabi to London Heathrow (a distance of 3409 miles) you'll earn:

Membership levelGuest Miles earned
Guest1705
Guest Silver2557
Guest Gold3409
Guest Gold Elite4261

As mentioned above you'll earn more points if you travel in a better class.

Airline partners

Etihad has a number of partners who you can fly with to earn Guest Miles. These include:

  • Airberlin
  • Air Serbia
  • Air Seychelles
  • Air New Zealand
  • Alitalia
  • All Nippon Airways - ANA
  • American Airlines
  • Asiana Airlines
  • Bangkok Airways
  • Brussels Airlines
  • Czech Airlines
  • Garuda Indonesia
  • Hainan Airlines
  • Jet Airways

You'll also be able to accrue points with Codeshare partners including Aer Lingus, Air France and more.

Spending with bonus partners

Spending money with Etihad Airways' partners will also see you earn points. Below are the partners for hotels, financial partners, car rentals, shopping, telecommunications and entertainment.

Hotel partners

Below are the hotels which will earn Guest Miles and some of the earn rates you can hope to receive.

  • Accor Hotels
  • Atlantis The Palm, Dubai
  • Constance Hotels and Resorts - earn one Mile per one USD spent
  • Cristal Hotels -  earn one Mile per one USD spent
  • Danat Hotels & Resorts
  • Fairmont Hotels & Resorts
  • Global Hotel Alliance
  • Hilton Worldwide
  • Hyatt
  • InterContinental Hotels Group
  • Jumeirah Hotels & Resorts - earn one Mile per one USD spent
  • Maritim
  • Mandarin Oriental Hotel Group -  earn 500 Miles on guest rooms and 800 Miles on Club rooms and suites for qualifying stays
  • Marriott Vacation Club Intl
  • The Merrion Dublin -  earn one Mile per one USD spent, or two if you're a Gold or Gold Elite member
  • Millennium
  • One to One
  • PointsHound
  • One&Only Resorts and Mazagan - earn one Mile per one USD spent
  • Park Inn by Radisson
  • Preferred Hotel Group
  • Radisson Blu Hotels & Resorts
  • Raffles Hotels & Resorts - earn 500 Mile per eligible stay
  • Rocketmiles -  earn 1,000 - 1,500 Miles per night on bookings made on Rocketmiles
  • Rotana
  • Shangri-La Hotels and Resorts
  • Swiss Belhotel
  • Swissotel Hotels & Resorts -  earn 500 Miles per qualifying stay
  • Starwood Hotels & Resorts Worldwide
  • Viceroy Hotels and Resorts -  earn one Mile per one USD spent
  • Vision Hotels

Credit cards

Unfortunately at the time of writing there are no credit cards in Australia which allow you to directly earn Guest Miles as there are with the Emirates Skywards, Singapore Airlines KrisFlyer, Qantas Frequent Flyer or Virgin Velocity Programs.

If you want to earn Etihad Guest Miles using an Australian credit card you'll have to go down the rewards card route. This means rather than a regular frequent flyer card you'll have to earn points with a bank rewards credit card and then swap these points for Guest Miles.

You can currently only do this with an American Express card. Many of their cards will allow you to swap American Express Membership Rewards (MR) points for Guest Miles. These can be swapped at the rate of one MR point per one Guest Mile. A minimum transfer of 1,000 points apply to each conversion.

American Express Credit Card Comparisons

Rates last updated August 27th, 2016
Purchase rate (p.a.) Balance transfer rate (p.a.) Annual fee
American Express Essential Credit Card
Receive a $50 credit on eligible spend and get Smartphone screen insurance combined with a no annual fee for life card. Also enjoy a 0% p.a. balance transfer rate for 12 months.
14.99% p.a. 0% p.a. for 12 months with 1% balance transfer fee $0 p.a. Go to site More info
American Express Platinum Edge Credit Card - Exclusive Offer
Exclusive Offer to finder.com.au

Receive 30,000 Membership Rewards Bonus Points when you meet the minimum spend requirement. Plus, enjoy 0% p.a. for 12 months on balance transfers.

20.74% p.a. 0% p.a. for 12 months with 1% balance transfer fee $195 p.a. Go to site More info
American Express Velocity Platinum Card
Enjoy up to 50,000 bonus Velocity Points when you meet the minimum required spend and earn up to 3 rewards points per dollar spent. Also receive a complimentary return flight every year.
20.74% p.a. 0% p.a. for 12 months with 1% balance transfer fee $349 p.a. Go to site More info
American Express Velocity Escape Card
Enjoy 7,500 bonus Velocity Points when you meet the minimum spend requirement and earn up to 2 points for every $1 you spend, together with a $0 annual fee.
20.74% p.a. 0% p.a. for 12 months with 1% balance transfer fee $0 p.a. Go to site More info
American Express Qantas Premium Card
Earn as much as 30,000 bonus Qantas Points when you meet the minimum spend requirement. Enjoy frequent flyer benefits including uncapped Qantas Points per $1 spent, complimentary travel insurance and Qantas Club lounge invitations.
20.74% p.a. 0% p.a. for 12 months with 1% balance transfer fee $249 p.a. Go to site More info
American Express Qantas Discovery Card
Enjoy up to 7,500 extra Qantas Frequent Flyer Points and 1 point per $1 spent. Plus 0% p.a. on balance transfers for 12 months, all for a $0 annual fee.
20.74% p.a. 0% p.a. for 12 months with 1% balance transfer fee $0 p.a. Go to site More info
American Express Platinum Card
Receive 80,000 Membership Rewards Bonus Points when you meet the minimum spend requirement and earn up to 3 points per dollar spent. Gain access to travel insurance, $300 Platinum Travel Credit every year and access to 800 VIP airport lounges.
$1,200 p.a. Go to site More info
American Express Qantas Ultimate Card
Enjoy 50,000 bonus Qantas Points when you meet the minimum spend requirement and earn up to 3 Qantas Points for every $1 spent. Also enjoy a complimentary return flight every year.
20.74% p.a. 0% p.a. for 12 months with 1% balance transfer fee $450 p.a. Go to site More info
American Express Business Card
Earn up to 1 Membership Rewards point per dollar spent on eligible purchases.
$109 p.a. Go to site More info
American Express Platinum Business Card
Provides easy tracking and management of business expenses - reporting meets ATO requirements. Dedicated Platinum Business Concierge to assist you day-to-day.
$1,500 p.a. Go to site More info
American Express Gold Business Card
Keep track of your business expenses with a dedicated business credit card. Your account details can be uploaded in to MYOB, Excel or Quicken to help with BAS reporting.
$169 p.a. Go to site More info
American Express Velocity Business Card
A truly dedicated business rewards credit card. Download all your card expenses in a format readable by Quicken, MYOB, Microsoft Excel and more, helping you simplify your quarterly BAS reporting.
$249 p.a. Go to site More info
David Jones American Express
Receive 30,000 Membership Rewards points and earn up to 3 Rewards points for every dollar spent on everyday item and access exclusive in-store benefits to David Jones cardholders.
20.74% p.a. $99 p.a. Go to site More info
American Express Explorer Credit Card
Receive 100,000 Membership Rewards Bonus Points on eligible spend within the first 2 months of Card Membership. Also enjoy a $400 travel voucher and two complimentary airline passes per year.
20.74% p.a. 0% p.a. for 12 months with 1% balance transfer fee $395 p.a. Go to site More info
David Jones American Express Platinum Card
Receive 40,000 Membership Rewards points or 30,000 Qantas Points. Plus earn up to 4 rewards point per $1 spend.
20.74% p.a. $295 p.a. Go to site More info
American Express Qantas Business Credit Card
Up to 55 days interest-free on purchases plus earn 1 Qantas Point per dollar spent on eligible purchases.
$160 p.a. More info
American Express Qantas Business Card
Earn 1 Qantas Point per dollar spent on eligible purchases
$299 p.a. More info
American Express Business Accelerator Credit Card
This credit card gives you up to 55 days of interest-free purchases
20.74% p.a. $160 p.a. More info
American Express Qantas Corporate Green Card
Receive 150,000 bonus points if you apply by 30 September 2016 and make a transaction with Qantas within the first 3 months.
$70 p.a. More info

Earn points shoppingShopping

Etihad have a number of online shopping partners which cover most bases. If you shop with these retailers and quote your membership number you'll earn points per dollar spent. This gives you a large number of potential ways to earn points by spending with retailers as diverse as Sony Creative Software, eBooks.com, Audible.com, BBC Shop and more.

Financial partners

Etihad has partnerships with Abu Dhabi Commercial Bank, Citibank, HSBC and a number of other providers, but unfortunately these services are not available in Australia.

Car hire

Etihad have partnerships with the following global car hire companies:

  • Avis -  earn 500 Miles per rental if you have regular Guest membership, or up to 800 Miles per rental if you're a Gold Elite member
  • Budget -  earn 500 Miles per rental if you have regular Guest membership, or up to 800 Miles per rental if you're a Gold Elite member
  • Europcar -  earn 500 Miles per qualifying rental
  • Hertz -  earn 500 Miles per standard rental or 1,000 Miles per Prestige Collection rentals
  • National and Alamo - earn 500 Miles per rental if you have regular Guest membership, or up to 750 Miles per rental if you're a Gold member
  • Sixt - earn 500 Miles for every car, or 1,000 Miles for every transfer with the Sixt limousine service

Other partners

There are other earning partners too. These include:

Entertainment. You'll earn points when spending on tickets at the Melbourne Recital Centre, Ferrari World in Abu Dhabi or Yas Waterworld Abu Dhabi among others, and can earn points on membership to the Priority Pass program.

Telecommunications. Mobily, OneSimCard and Etisalat are a few of the different providers who allow you to earn points.

Redeeming Guest Miles

Like most frequent flyer programs, you can redeem Guest Miles in a number of ways, and for a number of different rewards.

Flights. As can be expected, using points to pay for flights is one of the more popular reasons why consumers opt for frequent flyer programs. For a one way flight from Sydney to Abu Dhabi you'll be paying 68305 Guest Miles.

Upgraded seats. Another great way to make use of your Miles is to use them to upgrade a seat you've paid for already. This can see you fly in style and comfort. A Melbourne to Abu Dhabi flight can be upgraded from Coral Economy to Pearl Business with 56,076 - 70,095 Miles depending on what Coral Economy fare class you have.

Etihad First Class

Excess baggage. If you plan to be taking a fair bit of luggage overseas with you, or you go a bit overboard with shopping while on your trip you can use your points to pay for your excess baggage.

Donate your Miles. You can elect to donate your Guest Miles to a variety of charities including the Swiss Red Cross, Primary Construction, House of Hope and The Poor & Needy Project.

Raffle tickets. From time to time Etihad run raffle ticket promotions. These can include prizes such as an iPad Air, and cost 100 Miles per ticket.

Rewards store. Like most frequent flyer stores, the Guest program has a range of items you can redeem points for. Categories include travel, fun, experience, premium and much more.

Comparing the Guest program to other programs

Comparing a frequent flyer program for redeeming flights is beyond the scope of this article. If you wish to find out how Guest stacks up against value in terms of flight rewards you may wish to consult an frequent flyer program.

Here are some ways to compare the features offered by programs.

Points expiry

Etihad Guest Miles expire at different rates depending on your membership level. This is unique among frequent flyer programs.

Guest Two years from date of earning
Guest SilverTwo and a half years from date of earning
Guest GoldThree years from date of earning
Guest Gold EliteThree years from date of earning

This is unlike Qantas Frequent Flyer and Virgin Velocity Frequent Flyer programs, which allow users to keep their points as long as they keep their accounts active every 18 or 36 months respectively. In this regard the Guest program doesn't compare well, but if you don't plan to build up your balances over two or more years this won't matter.

Other programs such as Emirates Skywards and Asia Miles will give you a flat three years with which to redeem your points, so in this regard Etihad Guest also doesn't stack up well.

Status comparison

The table below shows the number of Tier Miles or Status Credits earned for a flight of approximately 3,400 miles (roughly the distance from Sydney to Abu Dhabi).

As you can see, it takes a little over eight of these flights to reach Guest Silver membership or:

  • 4.16 flights of 3,001 - 5,000 miles with Virgin
  • Five flights of 3,601 - 4,800 miles with Qantas
Tier Miles/ Status Credits earnedStatus credits needed for silver membershipOther requirementsAnnual requirements to maintain silver level
Etihad Guest304925,000 or 20 Tier SegmentsNone20,000 Tier Miles or 15 Tier Segments
Virgin Velocity60250Two eligible sectorsEarn 200 Status Credits and fly two eligible sectors
Qantas Frequent Flyer60300Four eligible Qantas, QantasLink or Jetstar flightsEarn 250 credits per 12 month period and four eligible flights

Let's now compare the benefits of the Guest Silver membership to the silver memberships of both Qantas and Virgin.

Etihad Guest SilverQantas Frequent Flyer SilverVirgin Velocity Silver
Points bonus?25% bonus on eligible flights50% bonusUp to 50% bonus (25% bonus for Etihad flights)
Priority reservation waitlist?YesYesYes
Alliance membership?NoYes, oneworld Ruby statusNo
Priority phone service?NoYesYes
Preferential seating?No, but ability to record your travel preferences onlineYes, you can select and store seating preferences, and select your seat at the time of booking or check-in for free.Ability to set a preference, and ability to select a seat from the reserved zone of your cabin. Preferential access to Qantas Award seats.
Extra baggage allowance?An additional 10 kg of baggage is allowed.An additional piece of baggage is allowed for economy domestic flights and two extra pieces of baggage allowed for business domestic flights. Additional baggage is also allowed for international flights, thought the amount will depend on the destination and travel class.A baggage allowance for domestic and international short haul flights, based on your fare type. Receive one extra piece of luggage when travelling to USA and receive an additional 10kg when travelling to other international long haul destinations.
Faster check in?NoInternational priority check inInternational priority check in
Lounge access?Yes, access to Pearl Business class lounge, and when flying out of Abu Dhabi, access to the Al Reem Lounge facility.Yes, one free pass to the Qantas ClubYes, two free passes to the Virgin Australia Lounges
Family pooling?YesNoYes

Pros and cons of the Etihad Guest program

Pros

  • Program allows family pooling of Guest Miles
  • Free membership
  • One of the largest airlines in the Middle East, so there are many flights and routes to choose from when selecting rewards

Cons

  • Guest Miles expiry is only two years, which doesn't match other programs
  • Attaining a higher status membership requires more flying than other programs
  • No membership to any airline alliances

FAQs

What is Family pooling?

The Etihad Guest program allows family pooling. If you have a family membership, you could pool all the earned miles into one single account valid up to eight members in your family.

What is the membership fee?

Etihad Guest offers free membership. You do not have to pay anything to become a member. However in case of theft or loss of Etihad Guest cards, you will be subjected to a fee of 500 Guest miles for a replacement.

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358 Responses to Etihad Guest Frequent Flyer Program

  1. Default Gravatar
    Manu | August 12, 2016

    Hi,

    Can I redeem my points for excess baggage allowance
    at checking in with presenting my Frequent Flyer Membership?

  2. Default Gravatar
    Helen | August 3, 2016

    Hi I have recently flown with 2 other member of my family on Etihad from Sydney to Abu Dhabi and then onto London and from Rome back through Abu Dhabi to Sydney but ran out of time to join – I have all the boarding passes can I t credit fro miles flown? Thanks Helen

    • Staff
      May | August 3, 2016

      Hi Helen,

      Thank you for your inquiry.

      Yes, you can still claim miles for flights flown prior to your enrolment to the Etihad Guest Programme. Please refer to the email I sent to you for instruction.

      Thanks and cheers,
      May

  3. Default Gravatar
    | July 21, 2016

    Hi, can i transfer my Etihad points to my Velocity Virgin account?

    • Staff
      Anndy | July 25, 2016

      Hi Deirdre,

      Thanks for your question.

      Unfortunately, it’s not possible to transfer your points from one frequent flyer program to another because different programs have different terms and conditions surrounding how you earn points and what they can be spent on. So in this case, you can’t transfer your Etihad points to your Velocity account. However, it is possible to redeem your Etihad points for Virgin Australia flights.

      Cheers,
      Anndy

  4. Default Gravatar
    Byan | July 12, 2016

    If I choose to credit the miles earned on an Etihad flight to Enrich (Malaysia Airlines), can I still collect Tier Miles on Etihad Guest?

    • Staff
      Sally | July 12, 2016

      Hi Byan,

      Thanks for your question.

      If you’re flying with Etihad and log the miles you fly, you should still be able to earn tier miles even if you’re not accruing Etihad Guest miles from the flight.

      Cheers,

      Sally

  5. Default Gravatar
    Rasel | July 4, 2016

    I have forgotten my Etihad guest number including password. I have sent the forgot password to Etihad airways.com but didn’t get any response. Can you help?

    • Staff
      Sally | July 5, 2016

      Hi Rasel,

      Thanks for your question.

      If you haven’t received a response from Etihad, you can try resetting your password here. Otherwise, you might need to get in contact with the Etihad Guest customer service team directly on 1300 532 215 if you’re located in Australia. If not, you can find the international customer service details on the Etihad Guest website.

      I hope this has helped.

      Cheers,

      Sally

  6. Default Gravatar
    joe | June 27, 2016

    Hi How are you, I have 21000 miles so i can shop any item for reward site (like 7″Tablet ). Its free for postal to reach in Australia.
    Thanks

    • Staff
      Sally | June 27, 2016

      Hi Joe,

      Thanks for your question.

      Where indicated, the prices on the Reward Shop include shipping fees. You can find this information on the Etihad Guest online store.

      I hope this has helped.

      Cheers,

      Sally

  7. Default Gravatar
    Ryan | June 6, 2016

    Hi,
    How do I claim for an Air France flight when the form won’t let me submit the flight code?
    Thanks in advance.

    • Staff
      Sally | June 7, 2016

      Hi Ryan,

      Thanks for your question.

      Are you making your retro claim for partner airlines, rather than flights with Etihad? You might not be able to submit your flight code if you’re submitting the Etihad Airways flights retro form.

      If you’re trying to claim miles from a flight with Air France, please remember that you must send a copy of your boarding pass along with the following information to retroclaims@etihadguest.com:
      - Your Etihad Guest number.
      - Your First name.
      - Yours Last name.
      - Flight number.
      - Origin.
      - Destination.
      - Cabin.
      - Booked Class.
      - Booking reference (PNR).
      - Ticket number.

      Please note that you have to make the claim within 6 months of the transaction date.

      I hope this has helped.

      Cheers,

      Sally

  8. Default Gravatar
    KATE | May 30, 2016

    HI, I TRAVELLED ON DECEMBER 31ST BUT I FORGOT TO APPLY MY FREQUENT FLYER CARD. HOW LONG DO I HAVE TO BE ABLE TO HAVE THE MILES ADDED TO MY ACCOUNT PLEASE

    • Staff
      Sally | May 31, 2016

      Hi Kate,

      Thanks for your question.

      You can only claim the Etihad Guest Miles from flights within 6 months of the flight or transaction date. Given the date, so you’d need to complete and submit your retro claim policy within the next month to be eligible. You can access the retro claim policy through your online Etihad Guest account, but make sure to have your Etihad Guest number, your first and last name, your flight number, the origin and destination, cabin, booked class, booking reference and ticket number handy before you make the claim.

      I hope this has helped.

      Cheers,

      Sally

  9. Default Gravatar
    Helen | May 19, 2016

    Yesterday I bought Etihad flights Sydney to Amsterdam and then Paris to Sydney from a travel agent. I presented my Etihad Guest Card but failed to ask about Flybuys points. Am I entitled to Flybuys points for these Coral Class tickets?

    Thank you.

  10. Default Gravatar
    Veronica | May 12, 2016

    How do i change my name in my membership from my married name back to my maiden name?

    • Staff
      Anndy | May 13, 2016

      Hi Veronica,

      Thanks for your question.

      The Etihad Guest Services Centre should be able to assist you in changing your name in their membership database. Please note that they may require you to submit through email, a copy of your passport and other relevant documents.

      I’ve sent you an email containing the contact details of Etihad Guest.

      Cheers,
      Anndy

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