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Etihad Guest is Etihad Airways' way of rewarding its frequent flyers and is your ticket to earning Etihad Guest Miles which you can redeem for:
You can join the Etihad Guest program online for free. You'll be provided with a membership number that you can use to earn and redeem Guest Miles. After you've signed up, you'll also collect 500 bonus miles when you take your first flight.
You'll need to provide your full name, date of birth, contact details, address and country of residence.
You can earn Etihad Guest Miles when you fly with Etihad and its airline partners such as Virgin Australia and Air New Zealand. You can compare the full list of partnered airlines below.
Want to save on flights with Etihad Airways? Check out our travel coupon codes to secure a competitive deal.
Etihad doesn't have any direct-earn frequent flyer credit cards in Australia. However, you can exchange your Membership Reward points for Etihad Guest Miles if you have an American Express credit card.
For example, if you exchange points earned under the American Express Ascent program, you can get 1 Etihad Guest Mile per every 2 Amex Membership Reward points.
You can also earn Etihad Guest Miles when you book accommodation with these hotels.
| Hotel | Earn rate |
|---|---|
| Agoda | Up to 10,000 Miles per booking |
| Club 1 Hotels | 2 Miles per US$1 spent |
| Constance Hotels & Resorts | 1 Mile per US$1 spent |
| Cristal Group | 1 Mile per US$1 spent |
| Danat Hotels | 500 Miles per stay |
| Dusit Hotels & Resorts | 500 Miles per stay |
| Fairmont Hotels & Resorts | 500 Miles per stay |
| Hilton Hotels | Between 100 and 500 Miles per stay |
| Hyatt Hotels & Resorts |
|
| InterContinental Hotels & Resorts |
|
| Jumeirah Hotels & Resorts | 1 Etihad Guest Mile per US$1 you spend |
| Kaligo |
|
| Le Club AccorHotels |
|
| Mandarin Oriental |
|
| Marriot | Between 1 and 2 Miles for every US$1 spent |
| Millennium & Copthorne | 500 Miles per stay |
| One&Only Resorts |
|
| PointsHound | Between 2 and 15 Etihad Guest Miles per US$1 you spend |
| Preferred Hotels & Resorts | 500 Miles per stay |
| Radisson Blu Hotels & Resorts | Between 250 and 500 Miles per stay |
| Rocketmiles | Between 500 and 10,000 Etihad Guest Miles per night |
| Rotana | 500 Miles per stay |
| Shangri-La Hotels & Resorts | 500 Miles per stay |
| Starwood Preferred Guest |
|
| Swissotel Hotels & Resorts | 500 Miles per stay |
| Taj Group | Between 250 and 500 Etihad Guest Miles per stay |
| Viceroy Hotels & Resorts | 1 Mile per US$1 spent in eligible locations |
Make sure to include your Etihad Guest membership number at the time of booking to earn Guest Miles on your hotel stay.
As well as hotel stays, you can also earn Guest Miles when you submit reviews to TripAdvisor. You can earn up to 1,500 Miles per month for published hotel, restaurant or attraction reviews submitted in the Arabic language. Each review is worth up to 75 Miles.
To earn Guest Miles on your car rentals, quote your Etihad Guest number when booking with the following vehicle hire companies:
| Car rental company | Earn rate |
|---|---|
| Avis |
|
| Budget |
|
| Careem | 1 mile for every US$2 you spent |
| Europcar | 500 Miles per rental |
| Hertz |
|
| Sixt | Between 500 and 1,000 Miles per rented vehicle |
| Conxxe | 3 Etihad Guest Miles per US$1 spent |
| RentalCars.com |
|
| Shift Car Rental | 1 Etihad Guest Mile per AED1 |
There aren't many merchants partnered with Etihad Guest in Australia.
Etihad previously had a partnership with Flybuys which ended in July 2017. Visit the Etihad website to compare which retailers, such as Montblanc and Natuzzi, allow you to earn Etihad Guest Miles.
The value of your Etihad Guest Miles is determined by how you redeem them. As a general rule of thumb you'll find greater value by spending your points on flights and travel redemptions rather than shopping.
To calculate the value of your points, estimate the value of your chosen reward, divide it by the number of points needed and multiply it by 1,000.
See our full guide on how to calculate the value of your points.
To give you an idea, here are some examples of the value you can get from different rewards offered through the Etihad Guest Rewards Shop.
| Rewards | Miles needed | Reward value in dollars | Value per 1,000 points |
|---|---|---|---|
| Xiaomi Mi Electric Scooter 1S EU | 59,092 Miles | $599 | $10.13 |
| New Apple Airpods (3rd generation) | 33,499 | $279 | $8.32 |
| Casio Edifice Watch EFB-504JD-2ADR | 68,236 | $149 RRP | $2.18 |
Out of these examples, your points are worth the most if you were to spend them on the Electric Scooter.
You can redeem your Etihad Guest Miles for Guest Seats with the airline. The number of Miles you'll need will depend on where you're flying to and the cabin class you choose. You can use the miles calculator on the Etihad Guest website to compare how far you could fly depending on your points balance and location.
You can also use your Etihad Guest Miles to fly with partnered airlines including Virgin Australia and Air New Zealand, which could come in handy if you're travelling from Australia. For example, you could redeem a Premium Economy flight from Los Angeles to Sydney with Virgin Australia using 60,000 Etihad Guest Miles.
You can redeem your Etihad Guest Miles for flights via the Etihad Guest website. If you don't have enough Miles to redeem your chosen flight reward, you can also use a combination of Miles and cash to make up the cost.
| Departure city | Points required for a return economy class Etihad flight |
|---|---|
| Abu Dhabi | 60,500 |
| London | 93,000 |
| Dublin | 93,000 |
| Paris | 95,000 |
| Rome | 91,000 |
| New York | 118,250 |
| Departure city | Points required for a return economy class Etihad flight |
|---|---|
| Abu Dhabi | 60,500 |
| London | 93,000 |
| Dublin | 93,000 |
| Paris | 95,000 |
| Rome | 91,000 |
| New York | 118,250 |
Up to 10% off flights + extra checked baggage
If you've already booked a flight with Etihad, you can use miles to upgrade your booking to a better cabin class. The number of miles required will depend on your current cabin class and destination of the original booking. Upgrades are subject to availability.
You can use your Etihad Guest Miles to cover other holiday costs such as accommodation, holiday packages and car rentals. If you decide to redeem your Miles for accommodation, you can choose from 300,000 hotels and resorts (including Hilton, Four Seasons and Hyatt) available through Etihad Hotels.
You can also redeem your Etihad Guest Miles for anything from jewellery and electronics to gift cards and homewares from the Etihad Guest Reward Shop. However, using your Miles to redeem products from the Reward Shop doesn't always offer the best value.
Using your miles to redeem products from the Reward Shop might be an option if you don't have any travel plans coming up and your Miles are about to expire.
If you want to accelerate the number of Guest Miles in your account, you can purchase up to 100,000 Etihad Guest Miles each year (150,000 Miles for Platinum level members) via the Etihad Guest website.
Miles are sold in blocks of 1,000. 1,000 Guest Miles will set you back US$20. This could come in handy if you want to upgrade a flight or need a little boost to reach your next reward.
You can also boost your Guest Miles to up to 3 times the number of miles (up to 150,000 miles per year). You'll need to pay with an Etihad Guest Visa payment card (you'll earn points on the transaction). Head to your Etihad Guest account to view recent earnings from flights to boost them.
Similar to many airline loyalty programs, Etihad Guest frequent flyers can also climb from Bronze to the Silver, Gold and Platinum tiers to take advantage of benefits such as lounge access, increased baggage allowance and increased Tier Miles earn rates.
You can climb the status levels as you fly with eligible airlines and earn Tier Miles. These are separate to Guest Miles but calculated based on the base Guest miles.
Alternatively you can earn Tier Segments to climb the status tiers. This path rewards you with 1 Tier Segment for every Economy flight, 2 segments for every Business flight and 3 Tier Segments for every First class flight.
You need to earn a specific number of tier miles and tier segments to reach each tier, so we've rounded up these conditions and the benefits you can expect as you ascend the tiers below.
The start of your journey with the Etihad Guest program.
Once you reach Silver status you'll unlock a range of new perks while keeping Bronze benefits.
Gold status members get exciting extras for themselves and their guests, plus all the perks of the previous tiers.
Platinum status is the height of the Etihad Guest program and members enjoy premium service.
If you've got spare miles you can transfer them to:
| Rewards program | Points earned |
|---|---|
| ADNOC Rewards | 1 Guest Mile = 20 ADNOC Rewards Points to spend in ADNOC Oasis stores |
| SHARE points | 5 Guest Miles = 1 SHARE point to spend in any of A Majid Al Futtaim's 17 malls, on groceries at all Carrefour locations, VOX Cinemas and family activities at Sky Dubai, iFly Dubai, Magic Planet and Little Explorers. |
| AirRewards for AirArabia | 2 Guest Miles = 1 AirRewards point |
If you can't take advantage of these programs it's worth holding on to your points and using them to redeem flights with Etihad Airways and its partners like Virgin Australia.
Yes, but your status determines when your Miles expire.
Your Etihad Guest Miles expire after 18 months if you have Bronze, Silver or Gold status. Platinum members Guest Miles will never expire.
Additionally each tier level expires after 1 year and you'll need the required amount of Tier Miles or Tier Segments to maintain your status.
If you want to maximise your family's Etihad Guest Miles, you can also take advantage of the family membership option. You can add up to 8 family members to one account, so that your Miles can be shared and enjoyed collectively.
You can create a family account by nominating a "Family Head" and each time a member travels, 100% of the Miles earned along with any Bonus Miles will be credited to the account. However, each member will continue to receive their Tier Miles and enjoy their personal tier benefits, which are non-transferrable.
If you forgot to include your Etihad Guest Miles membership number when booking a flight with Etihad or one of its partner airlines, you may be able to claim your missing miles. You can claim missing miles for flights you've taken within 6 months or for flights taken no more than 3 months before you joined Etihad Guest.
You'll just need to scan your eligible boarding pass and email it to the Etihad team. If you don't have your boarding pass, you can fill in a missing miles form online with your ticket details.
Yes, Etihad Guest is free to join and you can start earning Miles immediately with no waiting periods.
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Why can’t I upgrade my booking? I can see that “Looks like that page drifted away”.
Thank you.
Hi Benjamin,
Thank you for getting in touch with Finder.
Please make sure that you’re at the right page when you’re processing upgrade with Etihad Airways and make sure that you have enough Guest Miles if you wish to use your earned points with Etihad Guest frequent flyer. In the event that you need further assistance on this matter, please contact their customer contact centre by visiting their contact us page.
I hope this helps.
Thank you and have a wonderful day!
Cheers,
Jeni
How do I reset my password?
Hi Daniel,
Thanks for getting in touch with Finder. I hope all is well with you. 😃
You can reset your password by visiting Etihad Guest’s official website. Click on the Login button found on the upper right hand. You should see the “Forgot password” link. The website will ask you your Etihad Guest number and your email address provided at the time of registration. From there, they will then send you a link to your email, which you can click to reset your password.
I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.
Have a wonderful day!
Cheers,
Joshua
Hello,
Why am I not allowed to spend my remaining miles in the reward shop? At my activities is is said: no rewards available for you?
Thank you & best
Hi Walter,
Thanks for getting in touch with finder. I hope all is well with you. :)
The reason could be that you don’t have enough miles or points to make a purchase. If this is the case, you would need to earn more miles. If in case you believe this is an error, you would need to directly get in touch with Etihad.
I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.
Have a wonderful day!
Cheers,
Joshua
I can see that to get Gold status, one needs 50k miles or 40 tier segments. If I take a one way flight from Abu Dhabi to London in economy v/s business, how many tier segments can I earn? Is there a link to check this?
I take shorter flights but around 3 returns in a month.
Hi Chris,
Thank you for your inquiry.
You can earn from 852 miles up to 3,409 miles when traveling between Abu Dhabi to London depending on your booked class. You may use the Miles calculator on their official page for calculating miles to earn, spend and upgrade.
You may refer to our guide if you want to know more about Etihad Guest tier and status programme.
I hope this helps.
Cheers,
Jeni
My status says I have 8400 miles to be Silver, but the miles I have now will expire by June of 2019. Please answer the following questions for me:
1. If I get the 8400 miles from a flight on Etihad, and June of 2019 comes, what happens?
2. I have partner airlines point that I can transfer to Etihad, how will these point be treated. Will they be treated as miles from a flight?
3. As a silver member, I need 20,000 miles a year to retain my status, can I buy the miles or I can only get them through flights?
4. Once I have a silver status, will the miles be set to zero at that point?
Hi Nas,
Thank you for getting in touch with finder.
Please see answers below for your reference. As a friendly reminder, while we do not represent any company we feature on our pages, we can offer you general advice. I still suggest that you contact them directly about your enquiry or call them at 130-053-2215.
1. If I get the 8400 miles from a flight on Etihad, and June of 2019 comes, what happens?
Etihad Guest Miles will continue to expire on the last date of the month in which they were earned. Members can check the validity of the Guest miles for the next three months by two ways:
• Log in to their Etihad Guest accounts online and check the transaction details.
• Subscribe for monthly e-statements.
Your reward card lets you spend your miles at over 30 million outlets worldwide so there’s plenty of opportunity to use them before they expire.
2. I have partner airlines point that I can transfer to Etihad, how will these point be treated. Will they be treated as miles from a flight?
Earn miles with their partners. Points varies on the airline, and the number of miles you’ll earn will depend on the class of booking.
How you’ll earn miles with the partner airlines?
1. Provide your Etihad Guest number when you make a booking.
2. Present your Etihad Guest card during check-in.
3. As a silver member, I need 20,000 miles a year to retain my status, can I buy the miles or I can only get them through flights?
You can earn miles by spending with any of our non-airline partners across multiple categories including shopping, leisure & lifestyle, financial partners and telecommunications.
4. Once I have a silver status, will the miles be set to zero at that point?
If you have attained an Etihad Guest Tier Status after 30 September 2017, your Tier status is valid for one year for Etihad Guest Silver Members, Etihad Guest Gold and Etihad Guest Platinum Members.
I hope this helps.
Have a great day!
Cheers,
Jeni