etihad guest logo

Etihad Guest Frequent Flyer Program

Information verified correct on December 4th, 2016

Earn Etihad Guest Miles and redeem flights with Etihad and its airline partners when you join the Etihad Guest Frequent Flyer program.

The national airline of the United Arab Emirates, Etihad Airways, was birthed in Abu Dhabi in 2003. With over 100 of the latest aircraft in its passenger fleet, an airline partnership of 8 and over 40 codeshare partner airlines, Etihad offers a combined network of over 400 destinations across 6 continents. It has also been named the “World’s Leading Airline” by the World Travel Awards for seven consecutive years (since 2009).

This page provides a comprehensive guide to the Etihad Guest frequent flyer program, including how you can earn and redeem miles and rewards as an Etihad Guest.

How does the Etihad Guest program work?

The Etihad Guest program is similar to most other frequent flyer programs, except it distinguishes itself by providing members with unique flexibility and lack of restrictions. As such, unlike other airlines, you can redeem as little as one Etihad Guest Mile when using your points for products, flights or upgrades and pay the remainder with cash.

Membership is also free for anyone. You can sign up online by following these steps:

  1. Go to the Etihad Guest website.
  2. Click the “Join now” button located under the Etihad Guest logo, or click “Sign up”.
  3. Take a few minutes to fill in the online form with your personal and contact details. You will be asked to create a login password and choose the types of updates you wish to receive by email.
  4. Read the Privacy Policy and tick the box to indicate your agreement with the Terms and Conditions.
  5. Submit your form by clicking the “Join Now” button at the base of the page.

Etihad Guest membership tiers

When you sign up as an Etihad Guest frequent flyer, you start off at the basic Etihad Guest tier. You earn Tier Miles based on the miles flown, allowing your membership level to progress to Silver, Gold and Platinum levels. Your Tier Miles refer to actual miles travelled and are tracked in any rolling 12-month period. You can also earn extra Tier Miles known as Class Bonus Miles when you fly in higher classes.

TierHow many points you need to earn in 12 consecutive months to reach the tierKey features and benefits
Etihad Guest

N/A

  • Earn Etihad Tier Miles
  • Access to dedicated Etihad Guest website with secure online account management
  • Online redemption via Etihad Guest Reward Shop
  • Ability to upgrade flights using miles on revenue tickets for Etihad Airways-operated flights
  • Ability to record travel preferences online
  • Access to Etihad’s dedicated Partner Network
  • Family Membership and the ability to pool miles travelled by your family
Etihad Guest Silver25,000 Guest Miles or 20 Tier Segments(20,000 Guest Miles or 15 Tier Segments thereafter to maintain the status)All the benefits available to Etihad Guest members, plus:

  • Earn 25% extra Etihad Guest Miles on every flight
  • Enjoy exclusive Silver Tier Rewards and access Etihad’s dedicated Partner Network
  • Enjoy waitlist priority on revenue tickets for Etihad Airways-operated flights
  • Guaranteed Economy seat, if booked 48 hours in advance on Etihad Airways-operated flights in the highest Economy class fare
  • Lounge access when travelling on Etihad Airways-operated flights
  • Excess baggage allowance when travelling on Etihad Airways-operated flights (exceptions may apply)
  • Chauffeur Service when travelling on Etihad Airways-operated flights, where this service is offered
Etihad Guest Gold50,000 Etihad Guest Miles or 40 Tier Segments(40,000 Etihad Guest Miles or 30 Tier Segments thereafter)All the benefits available to Etihad Guest members, plus:

  • Earn 50% extra Etihad Guest Miles on every flight
  • Enjoy exclusive Gold Tier Rewards and access Etihad’s dedicated Partner Network
  • Enjoy waitlist priority on revenue tickets for Etihad Airways-operated flights
  • Guaranteed Economy seat, if booked 24 hours in advance on Etihad Airways-operated flights in the highest Economy class fare
  • Lounge access when travelling on Etihad Airways-operated flights
  • Enjoy priority check-in and boarding, where this service is offered
  • Enjoy fast-track immigration and baggage, where this service is offered and permitted by the local authorities
  • Excess baggage allowance when travelling on Etihad Airways-operated flights (exceptions may apply)
  • Chauffeur Service when travelling on Etihad Airways-operated flights, where this service is offered
Etihad Guest Platinum

125,000 Guest Miles or 60 Tier Segments

(100,000 Guest Miles or 48 Tier Segments)

All the benefits available to Etihad Guest members, plus:

  • Earn 75% extra Etihad Guest Miles on every flight
  • Enjoy exclusive Platinum Tier Rewards and access Etihad’s dedicated Partner Network
  • Enjoy waitlist priority on revenue tickets for Etihad Airways-operated flights
  • Guaranteed Economy seat, if booked 24 hours in advance on Etihad Airways-operated flights in the highest Economy class fare
  • Lounge access when travelling on Etihad Airways-operated flights
  • Enjoy priority check-in and boarding, where this service is offered
  • Enjoy fast-track immigration and baggage, where this service is offered and permitted by the local authorities
  • Excess baggage allowance when travelling on Etihad Airways-operated flights (exceptions may apply)
  • Chauffeur Service when travelling on Etihad Airways-operated flights, where this service is offered
  • Access Gold Discretionary Nomination where you can nominate another member for Gold membership status
  • Access Third Party Nomination where you can nominate another person to access and manage your account on your behalf

How to earn Etihad Guest Miles

As with most frequent flyer programs, you earn Etihad Guest Miles by clocking miles on Etihad Airways or its airline partners, or by spending money at any of its partner establishments. Etihad Guest also offers one or two more unconventional options for earning your Miles, which we’ve outlined below.

Flying with Etihad and its partner airlines

Flights with Etihad

Earn Etihad Guest Miles each time you fly with Etihad. Remember to quote your Etihad Guest Number when booking to ensure that you receive your miles. Booking classes N, I and O are not eligible for earning Miles. Otherwise, the number of Miles you earn depends on your fare class:

CabinFare TypeEarning ratio
Economy ClassBREAKING DEALS25%
Economy ClassSAVER50%
Economy ClassVALUE75%
Economy ClassFREEDOM100%
Business ClassBREAKING DEALS115%
Business ClassSAVER130%
Business ClassFREEDOM175%
First ClassFREEDOM250%
The ResidenceTHE RESIDENCE400%

Flights with partners

Airline partners

  • Air New Zealand
  • Air Serbia
  • Air Seychelles
  • airberlin
  • Alitalia
  • All Nippon Airways
  • American Airlines
  • Asiana Airlines
  • Bangkok Airways
  • Brussel Airlines
  • Czech Airlines
  • Etihad Regional
  • Garuda Indonesia
  • GOL
  • Hainan Airlines
  • Jet Airways
  • Korean Air
  • Malaysia Airlines
  • Oman Air
  • Philippine Airlines
  • Royal Air Maroc
  • South African Airways
  • SriLankan Airlines
  • Ukraine International Airlines
  • Virgin Australia

Eligible codeshare partners

  • Aegean Airlines
  • Aer Lingus
  • Aerolineas Argentinas
  • airBaltic
  • Air Canada
  • Air Europa
  • Air France
  • Air Malta
  • Avianca
  • Avianca Brazil
  • Belavia
  • flybe
  • Flynas
  • Hong Kong Airlines
  • jetBlue
  • Kenya Airways
  • KLM
  • MEA
  • NIKI
  • Pakistan International Airlines
  • S7 Airlines
  • SAS Scandinavian Airlines
  • TAP Portugal
  • Turkish Airlines
  • Vietnam Airlines

get-rewards-credit-cardUsing a rewards credit card

Currently, there are no Australian credit cards directly linked to the Etihad Guest program, so the only way to earn your Etihad Guest Miles is indirectly via a separate card rewards program that allows you to convert rewards points into Etihad Guest Miles. At the point of writing, American Express credit cards enable you to do this, as well as credit cards that earn flybuys.

  • American Express

Your Membership Rewards points are valued at 1:1 with Etihad Guest Miles. The stipulated minimum transfer is 1,000 points and your transfer usually takes up to three business days to process. You can sometimes enjoy a 20–30% transfer bonus during promotional periods, so that’s worth looking out for.

  • flybuys

Your flybuys points can be converted into Etihad Guest Miles at a rate of 10,000 flybuys points to 4,000 Etihad Guest Miles. This means you can earn Etihad Guest Miles by shopping at flybuys partner stores including Kmart, OPSM, Liquorland, Adidas and Fitbit.

All you need to do is link your flybuys and Etihad Guest accounts at flybuys online under “Link my accounts”, then select the Etihad Guest Miles rewards option. The transfer usually takes up to five business days.

On top of earning Guest Miles, flybuys also allows you to earn Tier Miles that count towards your tier status in the Etihad Guest program. The regular non-promotional earn rate is 1 Tier Mile for each $1 spent at Coles Supermarkets, Coles Online, Coles Express, Liquorland and First Choice Liquor, up to 2,500 Tier Miles a month.

Note tobacco, charity donations and gift card purchases are excluded. Your Tier Miles usually take up to two weeks at the end of the calendar month to be credited to your Etihad Guest membership account.

On the flip side, you can collect 1 flybuys point per $1 spent on Etihad bookings. You can also periodically earn 10x or 20x flybuys points when booking Etihad flights using a flybuys promotional booking link.

Staying with hotel partners

Earn Etihad Guest Miles when you stay at the following hotels, or convert your hotel loyalty points to Etihad Guest Miles. Note that the earn rate and conversion rate for each hotel may vary across properties and Guest membership tiers, so please visit the Etihad Guest website for more specific information.

Accor HotelsJumeirah Hotels and ResortsPreferred Hotels and Resorts
Atlantis The Palm, DubaiKaligo.comRadisson Blu
Constance Hotels and ResortsMillennium & Copthorne HotelsRaffles
Cristal GroupMinor HotelsRocketmiles
Danat Hotels and ResortsMarriott InternationalRotana
Dusit Hotels and ResortsMerrion DublinShangri-La Hotels and Resorts
FairmontMovenpick Hotels and ResortsStarwood
Hilton WorldwideOne to One HotelsSwissotel
Hyatt Hotels and ResortsOne&OnlyTaj Group
Intercontinental Hotels GroupPointsHoundViceroy

Shopping with retail and lifestyle partners

Etihad has an international network of retail and lifestyle partners that allow you to earn Guest Miles. Presently, most of these stores are located in the UAE, with the most accessible ones to Australians being flybuys and Gilt.com.

The Gilt store is an online luxury brands store where Etihad Guest members earn 2 Guest Miles per $1 spent, and Silver, Gold and Platinum members earn 3 Guest Miles per $1 spent. A special first purchase offer provides 1,000 bonus Etihad Guest Miles when you spend over $50, and a discount of up to 60% off various labels.

In addition to flybuys and Gilt, The Economist and TripAdvisor are two of Etihad’s other lifestyle partners that you can access online. Please visit the Etihad Guest website for more specific information about its individual partner stores.

Rent a car with a vehicle hire partner

Etihad has active partnerships with six global car hire companies. We’ve outlined the different offers they provide below:

CompanyPoints for Etihad Guest membersPoints for Etihad Guest Silver membersPoints for Etihad Guest Gold membersPoints for Etihad Guest Platinum members
Avis500 Miles per rental625 Miles per rental750 Miles per rental800 Miles per rental
Budget500 Miles per rental625 Miles per rental750 Miles per rental800 Miles per rental
EuropcarEarn 500 Miles per qualifying rental
Hertz
  • Standard Collection rentals: 550 Miles per rental
  • Prestige Collection rentals: 1,100 Miles
  • Standard Collection rentals: 675 Miles per rental
  • Prestige Collection rentals: 1,200 Miles
  • Standard Collection rentals: 800 Miles per rental
  • Prestige Collection rentals: 1,300 Miles
  • Standard Collection rentals: 825 Miles per rental
  • Prestige Collection rentals: 1,400 Miles
SixtEarn 500 Miles for every standard car rental, or 1,000 Miles for every transfer with the Sixt limousine service. Special discounts and free upgrades may also be offered from time to time.
CareemEarn 1 Mile per USD$2 spent on chauffeured rides with Careem in the UAE, Saudi Arabia and Qatar.

family-poolingFamily pooling

A special feature of the Etihad Guest program is its “Family Membership” option, which lets you pool all the Guest Miles earned by anyone in your family into a single account so that the Miles can be shared and enjoyed by everyone. Create a family account by nominating a Family Head and adding up to eight Family Guests.

Each time any one of your family travels, 100% of the Miles earned along with any Bonus Miles will be credited to the Family Head’s account. However, each member will continue to receive their Tier Miles and enjoy their personal tier benefits, which are non-transferrable.

Other ways to earn Etihad Guest Miles

Some other options for earning Etihad Guest Miles include:

  • Telecommunications. Mobily, OneSimCard, Etisalat and Travelling Connect are a few of the different providers who allow you to earn Guest Miles.
  • Offers. Check the Etihad Guest website for periodic offers that will help boost your Miles. For example, you could earn 1,000 Miles for staying at a certain hotel, or double Miles for booking your car rental at a specific time.
Did you know

Etihad now has its own special rewards program for Manchester City fans worldwide: Etihad Guest Sky Blue. Anyone can join, except you have to be enrolled in the Etihad Guest frequent flyer program first. Some of the perks of joining include:

  • 10% discount on all Etihad Airways flights globally, including Economy, Business and First Class flights. (For more information on applicable exceptions, visit Etihad Guest Sky Blue)
  • 5% on online orders for Manchester City Football Club merchandise
  • Exclusive live match experiences, including free access to Abu Dhabi Fan Zones for Etihad Guest Sky Blue members and their families, and 10% off Etihad Stadium tours

You can even use your Etihad Guest Miles to redeem MCFC merchandise!
Please visit Etihad Guest Sky Blue for relevant terms and conditions.

How to redeem Etihad Guest MilesEtihadPlaneSS

Once you’ve accumulated enough Guest Miles, all you need to do to use them is log into your online Etihad Guest account. You can use your Miles to redeem a variety of rewards, including:

  • Etihad flights. Simply head to the Etihad website and find “Book flights with miles” under the “Plan and book” section. For a one-way flight from Sydney to Abu Dhabi currently, you'll be paying 51,145 Miles plus $151.97 for the cheapest discount Economy seat.
  • Airline partner flights. You may also use your Guest Miles for flight bookings with Etihad airline partners by calling the Etihad Guest Service Centre. Time regulations apply, so make sure to call in advance. For instance, Air New Zealand flights must be booked at least 14 days before your intended departure date while Virgin Australia flights need to be booked at least 24 hours beforehand.
  • Seat upgrades. You can also use your Miles to upgrade a seat you've already paid for. This option is only available on Etihad-operated flights, and you can book it online. Tickets cannot be upgraded to The Residence class, and some ticket and fare classes are also not eligible for upgrades, so do your research before buying your ticket if you plan to upgrade. Currently a Melbourne to Abu Dhabi flight can be upgraded from Economy to Business class with 44,013–88,026 Miles, depending on which Economy fare class ticket you hold. The same flight can be upgraded from Business to First class with 66,020 Miles.
  • Excess baggage. If you plan on taking a fair bit of luggage on your flight, you can use your points to pay for your excess baggage. Simply log in and head to “Excess Baggage using Miles” where you will be required to fill in a short online form with details of your flight. This service is only redeemable on Etihad-operated flights, at least 48 hours before your flight departure time. Restrictions may apply for certain destinations.
  • Donate your Miles. You can elect to donate your Guest Miles to a variety of charities supported by Etihad. Some of their current initiatives include “Delivering basic education and health to children in Bangladesh slums”, “Helping to end avoidable blindness” and “ClimateCare: protecting the environment by improving lives”.
  • Raffle tickets. From time to time, Etihad runs raffle ticket promotions where you can use your Miles to enter a draw for certain prizes. These can include prizes such as an amazing Formula 1 travel package, where each raffle ticket costs 100 Miles and you can buy as many as you like to increase your chances of winning.
  • Reward shop. Like most frequent flyer stores, the Etihad Guest program has a range of items you can spend your Miles on. The usual big brands feature, and product categories include travel, fashion, electronics, home and living, sports and outdoors, and more.
  • PointsPay. This is the latest addition to your Etihad Guest Miles redemption options, where you can literally convert your Miles into cash. To begin, download the PointsPay app and create your account. Add your Etihad Guest Number and follow the instructions to convert your Miles into cash. You can spend your converted cash at over 30 million participating in-store and online shops worldwide. Learn more at the Etihad Guest or PointsPay websites.

Limitations to consider

  • Points expiry. Unlike some other frequent flyer programs, Etihad Guest Miles expire on the last day of the month, two years from the time they are earned. For Etihad Guest Silver members, this validity period is two-and-a-half years, while Gold and Platinum members get three years.
  • Flight upgrade restriction. For now, you can only upgrade flights operated by Etihad Airways.
  • Geography of non-airline partners. Most of the current Etihad retail and lifestyle partners are located in the UAE, which restricts earning or redeeming points when you’re based in Australia.

How does Etihad Guest compare to other frequent flyer programs?

The following is a simple benefit comparison of Etihad Guest, Virgin Velocity and Qantas Frequent Flyer programs. To find out how Etihad Guest stacks up in terms of flight rewards value against another frequent flyer program, you may wish to research the particular airlines and their routes, and perform some simple miles redemption calculations for your own comparison.

Points expiry

Etihad Guest Miles expire 2–3 years after they are earned, depending on your membership level. This is a unique restriction among frequent flyer programs.

In comparison, Qantas Frequent Flyer and Virgin Velocity Frequent Flyer programs allow users to keep their points as long as their accounts are not inactive beyond 18 or 24 months respectively, which means you can continue to earn and redeem points for years without expiry.

Status comparison

The table below shows the number of Tier Miles or Status Credits earned for a one-way Business class flight from Sydney to Abu Dhabi, or Sydney to Dubai (in the case of available Qantas routes).

Tier Miles/ Status Credits earnedStatus Credits needed for silver membershipOther requirementsAnnual requirements to maintain silver level
Etihad Guest8,63225,000 or 20 Tier SegmentsNone20,000 Tier Miles or 15 Tier Segments
Virgin Velocity160250Two eligible sectorsEarn 200 Status Credits and fly two eligible sectors
Qantas Frequent Flyer180300Four eligible Qantas, QantasLink or Jetstar flightsEarn 250 credits and fly four eligible flights

As you can see, it takes 2.90 or 3 of these flights to reach Etihad Guest Silver membership or:

  • 1.56 or two similar flights with Virgin
  • 1.67 or two similar flights with Qantas

Let's now compare the benefits of the Guest Silver membership to the equivalent silver memberships of both Qantas and Virgin.

Etihad Guest SilverQantas Frequent Flyer SilverVirgin Velocity Silver
Points bonus?25% bonus on eligible flights50% bonusUp to 50% bonus (25% bonus for Etihad flights)
Priority reservation waitlist?YesYesYes
Alliance membership?NoYes, oneworld Ruby statusNo
Priority phone service?NoYesYes
Preferential seating?No, but ability to record your travel preferences onlineAbility to set a preference, and ability to select a seat from the reserved zone of your cabin. Preferential access to Qantas Reward seats and Upgrade RewardsYes, you can select and store seating preferences, and select your seat at the time of booking or check-in for free
Extra baggage allowance?An additional 10kg of baggage is allowedOn Qantas, QantasLink and Emirates operated flights excluding codeshare flights: An extra 9kg baggage is allowed for economy domestic flights, one additional piece up to 23kg when travelling to North and South America, or an additional 12kg on all other Qantas international flightsA baggage allowance for domestic and international short haul flights, based on your fare type. Receive one extra piece of luggage when travelling to the US and receive an additional piece up to 23kg when travelling to other international long haul destinations (excluding Singapore Airlines codeshare flights)
Faster check in?NoInternational priority check inInternational priority check in
Lounge access?Yes, access to exclusive Business class lounge, and when flying out of Abu Dhabi, access to the Al Reem Lounge facilityYes, one free pass to the Qantas ClubYes, two free passes to the Virgin Australia Lounges
Family pooling?YesNoYes

Frequently asked questions

How do I claim miles from a previous flight?

If your claim is for an Etihad Airways flight flown after your enrolment date, you may submit your claim online by logging into your account. If it was for a flight up to three months before your enrolment, send a copy of your boarding pass to retroclaims@etihadguest.com. If your claim is for a partner airline flight, email retroclaims@etihadguest.com with a copy of your boarding pass, your Etihad Guest Number, first and last name, flight number, origin and destination, cabin, booked class, booking reference (PNR) and ticket number. All non-airline partner claims should be directed to the relevant partner store. More details can be found online about the specific procedure for each store.

How can I redeem my flybuys points for Etihad Guest Miles?

Log into your flybuys account online and go to “Link my accounts”, where you can link your Etihad Guest Number to your flybuys account. To redeem your flybuys points for Etihad Guest Miles, go to “Rewards”>“Travel & Fun”>“Travel”>“Etihad Guest Miles” and click redeem. You may redeem your Miles in multiples of 10,000 flybuys points, where 10,000 flybuys points equal 4,000 Etihad Guest Miles. Your redemption can take up to five business days to be processed.

I have lost my Etihad Guest frequent flyer number. How can I get it?

Retrieving a lost password is quite straightforward online if you know your Etihad Guest Number. If you’ve misplaced your Etihad Guest Number, however, please send an email to guest@etihadguest.com for assistance.

How can I check how many miles I have in my account?

By logging into your account online at Etihad Guest, you can view, track and manage your account, Guest Miles balance and recent transactions.

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371 Responses to Etihad Guest Frequent Flyer Program

  1. Default Gravatar
    | November 15, 2016

    How can I transfer miles from partner companies?

    • Staff
      May | November 15, 2016

      Hi Maria,

      Thanks for your question.

      If you are planning on transferring your Etihad Guest Miles to other frequent flyer programs, I’m afraid that may not be possible. However, you can use your Etihad Guest Miles to redeem for flights with partner airlines, which are listed above – just click the “Flight with partners” link to view.

      If you wish to redeem your Etihad Guest Miles for a number of rewards, just log into your online Etihad Guest account.

      Hope this has helped.

      Cheers,
      May

  2. Default Gravatar
    maria | November 14, 2016

    Posso transferir pontos da Emirates para a Etihad?

    • Staff
      Anndy | November 14, 2016

      Hi Maria,

      Thanks for your question.

      Unfortunately, you can’t transfer your Emirates points to Etihad. However, you can redeem your points for flights with partner airlines as listed above.

      Cheers,
      Anndy

  3. Default Gravatar
    | November 13, 2016

    I want to consolidate my family’s points into one account. How do I do that?

    • Staff
      Anndy | November 14, 2016

      Hi Jacinta,

      Thanks for your question.

      With Etihad Guest, you can pool all the Miles earned by anyone in your family into one single account through a Family Membership. You must first nominate a Family Head and then create a Family Membership and choose up to eight Family Guests to join you. You can do so through this link.

      Cheers,
      Anndy

  4. Default Gravatar
    | October 22, 2016

    ciao io sono Etihad Guest Gold ed non ho ancora ricevuto la mia tessera di frequent flyer cosa devo fare per riceverla?
    grazie

  5. Default Gravatar
    Hannes | September 18, 2016

    What is required to upgrade from frequent flyer Guest to Silver status?

    • Staff
      Sally | September 19, 2016

      Hi Hannes,

      Thanks for your question.

      You need to accumulate 25,000 Etihad Guest miles or travel 20 Etihad Guest Tier Segments within a 12 month period to move up from Guest to Silver status with Etihad Guest.

      You’ll need to earn 20,000 Guest Miles or 15 Tier Segments every 12 months thereafter to maintain the status.

      I hope this has helped.

      Cheers,

      Sally

  6. Default Gravatar
    Viswanathan | September 13, 2016

    Any accommodation in hotel available in AUH for a lay over time of 14 hours. Booked in Etihad airways onward journey.
    Whether Indian passenger flying from US to India via AUH are allowed to go out of airport for sight seeing during lay over time?
    What are the formalities to go for sight seeing?

    • Staff
      Sally | September 13, 2016

      Hi Viswanathan,

      Thanks for your question.

      You might want to contact Etihad directly to discuss partner hotel options near the airport. If you wish to go sightseeing during your layover, you’ll need to organise a transit Visa before your trip.

      I hope this has helped.

      Cheers,

      Sally

  7. Default Gravatar
    Manu | August 12, 2016

    Hi,

    Can I redeem my points for excess baggage allowance
    at checking in with presenting my Frequent Flyer Membership?

  8. Default Gravatar
    Helen | August 3, 2016

    Hi I have recently flown with 2 other member of my family on Etihad from Sydney to Abu Dhabi and then onto London and from Rome back through Abu Dhabi to Sydney but ran out of time to join – I have all the boarding passes can I t credit fro miles flown? Thanks Helen

    • Staff
      May | August 3, 2016

      Hi Helen,

      Thank you for your inquiry.

      Yes, you can still claim miles for flights flown prior to your enrolment to the Etihad Guest Programme. Please refer to the email I sent to you for instruction.

      Thanks and cheers,
      May

  9. Default Gravatar
    | July 21, 2016

    Hi, can i transfer my Etihad points to my Velocity Virgin account?

    • Staff
      Anndy | July 25, 2016

      Hi Deirdre,

      Thanks for your question.

      Unfortunately, it’s not possible to transfer your points from one frequent flyer program to another because different programs have different terms and conditions surrounding how you earn points and what they can be spent on. So in this case, you can’t transfer your Etihad points to your Velocity account. However, it is possible to redeem your Etihad points for Virgin Australia flights.

      Cheers,
      Anndy

  10. Default Gravatar
    Byan | July 12, 2016

    If I choose to credit the miles earned on an Etihad flight to Enrich (Malaysia Airlines), can I still collect Tier Miles on Etihad Guest?

    • Staff
      Sally | July 12, 2016

      Hi Byan,

      Thanks for your question.

      If you’re flying with Etihad and log the miles you fly, you should still be able to earn tier miles even if you’re not accruing Etihad Guest miles from the flight.

      Cheers,

      Sally

    • Default Gravatar
      Hicham | December 2, 2016

      Im a silver member at the moment and i have 84000 miles so my question is what do I need to become a gold member or platinum .

    • Staff
      Anndy | December 2, 2016

      Hi Hicham,

      Thanks for your question.

      To upgrade your status from silver to gold membership, you’ll need to accumulate 50,000 tier miles or travel 40 Etihad Guest Tier Segments within any consecutive 12-month period. For platinum, you’ll need to earn 125,000 tier miles or travel 60 Etihad Guest Tier Segments.

      Etihad Guest Tier Miles or Segments are tracked in any rolling 12 months period to measure a particular Etihad Guest Tier to see if you are qualified for an upgrade.

      Cheers,
      Anndy

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