Everything you need to know about the Foxtel iQ4

The iQ4 is Foxtel’s most advanced set-top box, with all-new 4K capabilities ready for Foxtel's new ultra-HD content.


Update 21/08/18
The iQ4 will replace the iQ3, which is to be retired for satellite customers immediately. As of 21/08, cable customers have the option of the iQ2 or iQ3 (no change to today), and satellite customers the iQ2 or iQ4. Cable customers will need to migrate to a satellite connection to be eligible for the iQ4.

Breaking news: Foxtel has announced a big update to the IQ4, find out the details here.

iQ4 which launched in October 2018, is Foxtel's champion in the burgeoning 4K content marketplace. Building on the iQ3, the new streaming box offers the same on-demand and live broadcast services as before, but with 4K capabilities. As of October, customers were also able to watch Foxtel's first ultra-HD channel via satellite, included on Platinum HD or Sports HD packages.

What is Foxtel's iQ4?

The iQ4 is a set-top box that merges cable or satellite TV with online streaming. It's designed to be a complete TV experience, upgraded for a new age of ultra high definition content and on-demand video. Users will be able to watch channels live (including Foxtel's newly announced 4K satellite channel), record their favourite shows, and have highlights and suggestions displayed by the smarter, more powerful system inside the box.

How does the iQ4 work?

The iQ4 is similar to the iQ3 in how it functions – but with more features and a faster and more seamless viewing experience. The box itself will connect to your home broadband, as well as your Foxtel cables and TV, to deliver content from the Internet and satellite. You'll need to pair a Bluetooth remote to the iQ4, and likely contact Foxtel to activate your service – but set-up should be fairly straightforward.

Foxtel does offer step-by-step instructions to guide you through the installation. Alternatively, you can pay for a technician to come and set it up for you.

What can I watch on the iQ4?

Foxtel customers with the iQ4 should have access to all the content from the packages they're subscribed to, via streaming and on-demand delivery. However, the new 4K channel will only be available for Platinum HD or Sports HD bundles (and you'll need a 4K capable TV as well).

Many of the features introduced by the iQ3 will be carried over to the iQ4, including:

  • Continue watching: keep watching your show where you left off.
  • Play next episode: automatically queues up the next episode of a series.
  • Trending: see what's popular right now.
  • 1,000GB of recording space to save your favourites for later.
  • And many more.

How much does the iQ4 cost?

The iQ4 will cost the same as an iQ3 upgrade or box fee was, at $125. However, this doesn't take into account your normal Foxtel subscription fees, which can vary depending on which channel package you've opted for.

The new set-top box will only be available to Foxtel customers, new or existing. Foxtel's standalone offer, Entertainment On Us, will waive the $125 fee for the iQ4 for satellite customers who meet the offer conditions. Satellite customers on a bundle will have the same offer available - just meet the subscription conditions (Entertainment Plus with Foxtel Sport/Platinum minimum). Cable customers who want the free iQ4 upgrade or access to 4K broadcasts will need to move to a satellite plan.

The self-install option also isn't always available, as regional properties may require a technician.

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Foxtel Sport + Drama + Entertainment
Foxtel Sport + Drama + Entertainment

Foxtel Sport + Drama + Entertainment

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    On-demand streaming
    Pay TV
  • Free trial?

  • Price

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Compare Telstra Foxtel bundles

New customers can purchase the iQ4 as part of Telstra's Internet and Foxtel bundles. You can compare these in the table below:


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67 Responses

  1. Default Gravatar
    daleAugust 23, 2019

    i have connected the internet to the iq4 box now how do i bring it up on the screen . What button do i use thanks

    • Default Gravatar
      NikkiAugust 23, 2019

      Hi Dale,

      Thanks for getting in touch about your Foxtel inquiry. While we review Foxtel in our pages, it’s helpful to know that we neither work with them or answer for their company. It would be best to contact the technical service support of Foxtel directly for further assistance.

      Hope this clarifies and we hope they find a quick resolution for you!

      With care,

  2. Default Gravatar
    MaryannAugust 11, 2019

    Can you record on the multi room box on iq4 box please

    • Avatarfinder Customer Care
      FayeAugust 12, 2019Staff

      Hi Maryann,

      Thank for contacting Finder.

      Yes. Multiroom allows you to record, stream, start over, series link for iQ4 Set Top Boxes for $25 extra per month.

      I hope this help!

      Kind Regards,

  3. Default Gravatar
    TomJuly 23, 2019

    Is there a way to set-up IQ4 to stream from my lounge room into the bedroom, to enable watching of overnight sports programmes.

    • Default Gravatar
      NikkiJuly 24, 2019

      Hi Tom,

      Thanks for your question. No, you can’t stream your iQ4 from room to room but you can set up your another box in a different room called Multi rooms and you need not pay for another entire subscription but a small monthly cost, $25 extra per month for iQ4 Set Top Box.

      Note that install and equipment fees will apply as once-off charges. You can find the step process on how to activate your 2nd box in the Foxtel website.

      Hope this helps!


  4. Default Gravatar
    KJuly 19, 2019

    I have iQ4, how can I get 9 life

    • Avatarfinder Customer Care
      JeniJuly 20, 2019Staff

      Hi K,

      Thank you for getting in touch with Finder.

      You may try to browse on Channel 100 or 194. You may also contact Foxtel support directly for further assistance on this matter.

      I hope this helps.

      Thank you and have a wonderful day!


  5. Default Gravatar
    tomJuly 11, 2019

    Will the new iQ4 box connect through WiFi? My system in through satellite.


    • Avatarfinder Customer Care
      JeniJuly 13, 2019Staff

      Hi Tom,

      Thank you for getting in touch with Finder.

      Yes, the new iQ4 box can also connect through WiFi.

      I hope this helps.

      Thank you and have a wonderful day!


  6. Default Gravatar
    MichaelJuly 4, 2019

    Can I receive SBS 32 through Foxtel IQ4?

    • Default Gravatar
      AshJuly 6, 2019

      Hi Michael,

      Thank you for contacting Finder.

      Foxtel offers more than 150 channels which still depends on the package which you will sign-up for. Among the list, SBS32 is not included.

      You may head to the Foxtel website then head on their ‘Foxtel Channel List’ to see the channels that you can acess.

      I hope this helps.

      Please do not hesitate to reach out again to us if you have additional questions.


  7. Default Gravatar
    VickiJune 28, 2019

    Do you require internet for Foxtel IQ4?

    • Avatarfinder Customer Care
      JhezJune 28, 2019Staff

      Hi Vicki,

      Thank you for your comment.

      Yes, internet is required to use Foxtel IQ4.


  8. Default Gravatar
    BecJune 12, 2019

    If I change my box and upgrade to iQ4, do I have to have the platinum package to watch anything I want or is it that because I can connect to the internet I can watch anything I want by steaming? So, could I just have the basic package and still watch movies etc? Also, if I am with Telstra does that mean the steaming is not part of my download, etc?

    Thank you.

    • Avatarfinder Customer Care
      JeniJune 15, 2019Staff

      Hi Bec,

      Thank you for getting in touch with Finder.

      The iQ4 is a set-top box that merges cable or satellite TV with online streaming since it is connected to the internet. For the pricing or package enquiry as well as the download, channels etc, please contact Foxtel directly. If you’re thinking to have a Telstra bundle since your internet is connected with Telstra, please get in touch with them to know your options.

      I hope this helps.

      Thank you and have a wonderful day!


  9. Default Gravatar
    KathJune 3, 2019

    Do I need a Smart TV to get Foxtel iQ4?

    • Default Gravatar
      AshJune 4, 2019

      Hi Kath,

      Thank you for contacting Finder.

      No, Smart TV is not required to use Foxtel’s iQ4 but you need a compatible 4K TV that has a resolution of 3840×2160, a refresh rate of 50hz and a HDMI 2.0 input (HDCP2.2).

      I hope this helps.

      Please do not hesitate to reach out again to us if you have other questions.


  10. Default Gravatar
    JillMay 18, 2019

    How do I know if my TV is OK for the iQ4.
    Why are you forever making customers buy new paskages i.e; have to add yet another package to get the new channel.
    I have never been able to get my iQ3 on to the internet, is that going to apply to the iQ4. More than one Q; sorry

    • Default Gravatar
      BellaMay 19, 2019

      Hi Jill,

      Thanks for your inquiry.

      Let me answer your questions one by one:

      How do I know if my TV is OK for the iQ4?

      iQ4 is similar to the iQ3 in how it functions. The only major difference between the iQ3 and the iQ 4 is the ability to support the 4k channel. You may check your TV manual or with your TV manufacturer if your TV is 4k compatible.

      Why you forever making customers buy new packages?

      It is a bit hard for us to answer this question since we are not Foxtel. Please note that we are a comparison website and general information service.

      I have never been able to get my iQ3 on to the internet, is that going to apply to the iQ4?

      As per Foxtel, you will receive communication from them to update you that you’re eligible for the update to iQ4. so you don’t need to do anything at this stage.

      I hope this information helps.

      Kind regards,

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