Flybuys max: The complete guide - finder.com.au

Flybuys max: The complete guide

Was it worth paying for Coles' subscription Flybuys scheme? Here's what you need to know.

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Flybuys is one of Australia's most popular loyalty schemes, with more than 10 million members. It's free to join and offers the potential to earn free flights with points you earn from shopping, so its popularity is not surprising.

In 2018, Coles (which entirely owns Flybuys) began testing out a new service, Flybuys max. Unlike standard Flybuys, you had to pay an annual subscription.

Flybuys max was only ever run as an experiment, and in late 2020 Coles emailed existing customers to say the scheme was being discontinued. However, it's possible that a similar model will be reintroduced in the future. Here's what we learned about Flybuys max during its life.

What does Flybuys max include?

To join Flybuys max, you had to pay either $10 a month or $99 a year. You could then choose one of two options:

  • 5% off all fresh produce purchases at Coles (including meat, fruit and vegetables)
  • OR 10 Flybuys points per dollar spent on fresh produce purchases at Coles as well as 10 points per dollar spent on fuel at Coles Express (capped at 250 litres per week)

Members received free home delivery for any online order over $50. (Normally, that cost between $4 and $18 for each order.) Members also scored 10,000 bonus points each year if they made a booking through Flybuys travel. There were also discounts on cinema and theme park tickets.

Everything else bought at Coles continued to earn points at the regular rate (1 Flybuys point per $1 spent).

How can I sign up for Flybuys max?

In mid-2018, Coles began testing Flybuys max with a small group of existing Coles staff. In September 2018, it began emailing selected Flybuys members and offering them a free two-month trial of the scheme.

In early 2020, a Flybuys spokesperson confirmed to Finder that the trial was still active. "The Flybuys max trial is ongoing with a small number of members continuing to actively participate," the spokesperson said. "We are collecting valuable insights on this proposition and are continuously working to find ways to provide further benefits to our members."

The pressures put on delivery systems by the coronavirus pandemic in 2020 saw changes to those plans. In late 2020, Coles began emailing customers saying Flybuys max was discontinued. So for now, it's just an interesting experiment that might inform future plans for Flybuys.

Was it worth joining Flybuys max?

Whether it was worth paying extra for Flybuys max depended on your own shopping habits. Let's crunch the numbers.

The average household spends $243 a week on food, according to the ABS Household Expenditure Survey. We'll assume that one-third of that ($81) is fresh produce (which is likely to be a low-ball estimate if you buy a lot of meat).

If you choose to earn 10 times the normal number of points, that $81 spend would mean you'd earn 810 Flybuys points each week, for a potential total of 42,120 points per year. Each 2,000 points you earn scores you a $10 off voucher, so that will equate to $210 in discount vouchers. That's more than twice the $99 membership fee, so you'll come out ahead. (And that's without factoring in any extra points you might get for petrol).

If you chose 5% off instead, you'd save $4.05 each week, or $210.60 over the course of a year. Again, that means you'll have more than covered the annual membership fee and saved some real money. In pure money-saving terms and only considering food, the 5% off deal appears to come out just slightly ahead.

Note, though, that dollars-off vouchers are not the most effective way of using Flybuys points. If you convert your points into Virgin Australia Velocity Points, you can get much more value than just $10 for every 2,000 Flybuys points. If you take that approach, the 10 times points offer can easily provide more value than the 5% off.

Bottom line? If you're a regular fresh food shopper, Flybuys max could easily have paid for itself, whether you're a point hunter or a bargain hunter. If your cart is mostly filled with frozen meals, it may not have been worth it.

Picture: Slow Walker/Shutterstock

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4 Responses

    Default Gravatar
    RobertJuly 11, 2019

    I want to cancel out of flybuysmax, what do I need to do?

    Regards,
    Robert

      Avatarfinder Customer Care
      JeniJuly 13, 2019Staff

      Hi Robert,

      Thank you for getting in touch with Finder.

      You need to contact flybuys contact centre on cancelling your flybuys max subscription.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

    Default Gravatar
    MNovember 5, 2018

    How can I refund flybuys max’s membership?

      Avatarfinder Customer Care
      JhezNovember 7, 2018Staff

      Hello,

      Thank you for your comment.

      If you’re referring to unsubscribing from the flybuys max, since this is a new program launched by flybuys, details about unsubscribing and getting the refund are not disclosed online yet.

      You would be best to contact flybuys directly so they can check if the subscription can be cancelled and refunded.

      Should you wish to have real-time answers to your questions, try our chat box on the lower right corner of our page.

      Regards,
      Jhezelyn

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