We've pulled together resources from government and emergency services to help you in the event of a flood. It's broken down into 3 checklists: before the flood, during the flood and after the flood.
How can this page help you?
If you live in a flood-prone area, here are 5 things to do so you're prepared:
Find out if you're at risk
Check the Australian Flood Risk Information Portal to see if you live in a flood-prone area. You can also call your local council and talk to people who have been in the area for a long time for more insight. This could allow you to prevent more damage from occurring if something happens.
Pack a household emergency and evacuation kit and store it safely in your home somewhere. This should include:
- First aid kit
- Essential toiletries
- Drinking water (enough for 3 days)
- A battery-powered radio (including more batteries)
- Important documents including passport and insurance information
- Warm clothing, bedding and pillows
- Non perishable food (tinned food)
- A can opener if necessary
- Waterproof bags
Check your insurance
Car and home insurance policies won't generally cover you for floods if you take out a policy within 72 hours of the weather event occurring. To ensure you're covered in case something happens and your home is damaged, take out insurance that covers floods.
Have emergency contact numbers handy
Save local emergency numbers on your phone so you know who to call if you need help. Call 132 500 for flood, storm or tsunami help. In a life‐threatening emergency, call 000.
Prepare your home
Keep up to date with the weather forecast. If the Bureau of Meteorology issues a severe weather warning, and it's still safe to do so, secure all loose outdoor items, like furniture and garden tools, and make safe any potential hazards inside your home – for example, tall cabinets or bookshelves. If possible, you should also charge your phone before the bad weather hits. Some states have developed emergency plan templates for homes and businesses which can be helpful to go through well in advance of a flood.
Disconnect your utilities
The Queensland government advises you to turn off your power points and unplug electrical equipment if you've lost power. You should turn off the gas and water as well. If you decide or need to evacuate, "be sure to shut down household utilities and empty refrigerators and freezers,
leaving doors open," says Emergency Management Australia.
Make sure you know where your power, gas and water is located in your house in advance of a flood, and how to turn them off.
Keep up-to-date with news
Listen to local radio for information, updates and advice and follow information on social media if you're able to.
Evacuate if necessary
In some cases, evacuation may be necessary, whether you're told by the authorities or you decide to leave. Take your emergency kit with you and tell a family member, friend or neighbour where you plan to go. Be sure to follow all instructions by emergency authorities.
Stay inside and move to the safest area of your home
If you can't evacuate or it's not safe to do so, move to the highest, safest area of your home. Secure items that are potentially unsafe or dangerous. This can include large household items such as fridges as well as chemicals that react with water.
Don't travel if it's flooded
"The majority of flood-related deaths in Australia are a result of inexperienced people entering flood waters either in boats, vehicles or on foot," says Emergency Management Australia. Travelling in a flood area should be avoided unless it's absolutely necessary.
Only return home when emergency services say it's safe
If you have had to evacuate, only return to your property when it's deemed safe to do so by emergency services.
Don't turn your electricity on
If there's water in your home, don't turn on your electricity. Call an electrician and they will be able to inspect if it's safe.
If you come across any downed powerlines call 000 immediately.
Don't touch floodwater
Don't touch the floodwater as it can be full of bacteria and much deeper than you think. Wear gumboots if possible and avoid areas where the water is moving much faster.
Contact your insurer
Contact your insurance company as soon as possible to let them know your property has been damaged. They'll be able to help you get the claims process underway and in some cases, they will arrange emergency works to prevent further damage – for example, if you have a badly damaged roof. You should have your insurance papers in your emergency kit but don't worry if not – insurers should have electronic records.
Reach out for help
If you don't have insurance, it can be a particularly difficult time – but there are still some ways to get help. State governments often provide personal hardship financial assistance to people who have been heavily impacted by floods. It can help pay for essentials like food, medical supplies and temporary accommodation, and in some cases, basic home repairs.
Call 132 500 for flood help and 000 in a life-threatening emergency. For more information on your state or territory's emergency services, check out the links below: