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We've done a side-by-side comparison of Flight Centre and Webjet to check the difference between their offers, fees, customer service and more.
The two companies are very similar, but with this close look, you’ll be able to make a call on which travel agency is best for you.
The winner: Flight Centre wins with its wider range of products and overall cheaper fares in a like-to-like comparison of flights. Additionally, Flight Centre doesn't charge as much as Webjet for booking fees, and it offers a price drop protection through its Captain's Package.
| Feature | Flight Centre | Webjet | Verdict |
|---|---|---|---|
| What can I book? |
|
| Flight Centre |
| Can I price match? | No, however, if you purchase the Captain's Package, which starts from $9.95 per person, you will receive price drop protection. If your airfare drops before you fly, Flight Centrel will pay you back the difference. | No, Webjet only offers a 30 minute price freeze. This means that if your flight price increases while you're booking you'll only be charged the amount you saw, so long as you purchase it within 30 minutes. A booking price guarantee fee is charged for this service. This starts from $12.95 for domestic flights. | Flight Centre |
| Is there lay-by or a payment plan? | Interest-free finance is available for flights or holidays costing $999 or more. A $99 annual fee applies. Finance is subject to approval. | Webjet offers 12-month interest-free payment plans on selected purchases of $250 or more. Finance is provided by HSBC. Afterpay is also available for small purchases. | Both |
| Any booking fees? | Online bookings incur a $9.99 fee for domestic flights and a $21.95 fee for international flights. Fees are per person, per booking. | There is an online servicing fee of $21.95 for domestic flights, $24.95 for NZ/Pacific flights and $32.95 for international flights. A booking price guarantee fee is applied at $12.95 for domestic flights, $14.95 for NZ/Pacific flights and $21.95 for international flights. Airlines may charge additional fees. | Flight Centre |
| Is there online chat? | Yes. | Yes. | Both |
| Is there a loyalty scheme? | No. | Webjet has multiple rewards programs with NAB Rewards Signature Card, American Express Membership Rewards and Bankwest. | Webjet |
| What are my payment options? |
|
| Webjet |
| Can I book round-the-world fares? | Yes, the full list can be found here. | Yes, round-the-world fares can be built through the multi-city option. | Both |
| Can I book multi-city fares? | Yes, but you can't do it yourself. You must get a quote from an agent. | Yes, you can build your own itinerary and compare prices online. | Webjet |
| Any features to find the best price? | Select destinations feature a comparison of the cheapest, quickest and hottest flight options. | Webjet's cheap flight finder lets you to search for the cheapest flights and compare prices for different cities. | Both |
When comparing the same flights Flight Centre comes up cheaper. It also charges less in booking fees — domestic flights incur a $9.99 fee, whereas Webjet charges $21.95. If you purchase price drop protection with the Captain's Package you'll also be refunded the difference if you find your flight at a cheaper price. This is valid up until the date of departure.
The verdict: In our like-for-like comparison Flight Centre is the cheaper option.
Both Flight Centre and Webjet offer a wide selection of domestic and international airlines that fly to destinations around the globe.
Flight Centre provides airfares for 67 airlines worldwide. Domestic flights include airlines such as Airnorth, Jetstar, Qantas, Rex, Tigerair and Virgin Australia. International airlines include American Airlines, British Airways, Emirates Airline, Etihad Airways, Fiji Airways, Qatar Airways, Royal Brunei Airlines and Thai Airways.
Webjet provides airfares for 56 airlines worldwide. Domestic flights include airlines such as Qantas, Jetstar, Rex, TigerAir and Virgin Australia. International flights can be booked with airlines such as Singapore Airlines, Japan Airlines, Etihad Airways, Air France, Cathay Pacific and more.
The verdict: Both provide plenty of airline options, but Flight Centre offers more choice for both domestic and international airlines.
Cancellation policies: Flight Centre cancellation fees vary depending on the service booked. Webjet's cancellation fees differ based on the circumstances and third party conditions.
Read the fine print before finalising your booking.
Sign up policies: There is no need to have an account to purchase anything through Flight Centre. When booking through Webjet, you do not need to sign up, however, there is an option to sign up for faster checkouts in the future.
Flight Centre nudges ahead with an overall cheaper price (when comparing like-for-like flights) and smaller booking fees. It also offers a price drop protection for a fee of $9.95, round-the-world fares and has layby options for holidays and flights costing $999+.
To summarise, here's a list of both companies' winning points:
Up to 50% off flights across Australia
Sunshine Coast flights from $89 each way
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