Two of Australia’s popular travel agencies are compared head-to-head, giving you the necessary information to help you book with the right one.
We’ve put Flight Centre and Webjet side by side to compare their offers, fees, customer service and more. Both are very similar but with this close look you’ll be able to make a call on which travel agency is best for you.
Flight Centre vs Webjet
Flight Centre offers a wide range of travel products with top deals around the globe and is one of Australia’s most trusted travel agencies.
Webjet is an Australian-owned travel agency that offers destination deals with many travel products to choose from.
|What can I book?||
||Flight Centre offers more travel products.|
|Can I price match?||Flight Centre will beat competitor flight prices by $1.||No, Webjet only offers a price freeze, held for 30 minutes.||Only Flight Centre price matches.|
|Is there lay-by or a payment plan?||Interest-free finance is available for holidays of $999 or more.A $99 annual fee applies. Finance is subject to approval.||Interest-free payment plans available on Exclusives Holiday Packages (deposits vary).Interest-free payment plans are available with no deposit through Latitude and zipMoney.||Both offer interest-free payment options.|
|Any booking fees?||Online bookings incur a $9.99 fee for domestic flights and a $21.95 fee for international flights.Fees are per person, per booking.These are waived on Fridays and on flights booked over the phone.||There is an online servicing fee of $21.95 for domestic flights, $24.95 for NZ/Pacific flights and $32.95 for international flights.A booking price guarantee fee is applied at $12.95 for domestic flights, $14.95 for NZ/Pacific flights and $21.95 for international flights.Airlines may charge additional fees.||Flight Centre offers lower fees.|
|Is there online chat?||Yes.||Yes.||Both offer online chat, email, in-store and phone services.|
|Is there a loyalty scheme?||No.||Webjet has multiple rewards programs with NAB Rewards, American Express Membership Rewards and Bankwest.||Webjet has reward options upon sign up.|
|What are my payment options?||
||Flight Centre offers a wider selection of payment options.|
|Can I book round the world fares?||Yes, the full list can be foundhere.||Yes, popular examples can be found here.||Flight Centre lists all of its round the world options with starting prices.|
|Can I book multi city fares?||Yes, but you can't do it yourself.You must get a quote from an agent.||Yes, you can build your own itinerary and compare prices here.||Webjet lets you to create an itinerary and check prices online.|
|Any features to find the best price?||Select destinations feature a comparison of the cheapest, quickest and hottest flight options.||The cheap flight finder cheap flight finder lets you to search for the cheapest flights and compare prices for different cities.||Flight Centre’s comparison tool shows more price options.|
Who offers the best price?
Only Flight Centre offers price matching so if you do find a cheaper flight on Webjet you have the chance to get a better price with Flight Centre
The verdict?: There’s no comparison here. When we looked at the same flights we found that Flight Centre came out cheaper because the booking fees were less.
Flight Centre price:
Which offers a wider range of airlines?
Both Flight Centre and Webjet offer a wide selection of domestic and international airlines that fly to destinations around the globe.
Flight Centre provides fares from 67 airlines worldwide. Domestic flights include airlines such as Airnorth, Jetstar, Qantas, Rex, Tigerair and Virgin Australia. International airlines include American Airlines, British Airways, Emirates Airline, Etihad Airways, Fiji Airways, Qatar Airways, Royal Brunei Airlines and Thai Airways.
Webjet provides fare from 56 airlines worldwide. Domestic flights include airlines such as Qantas, Jetstar, Rex, TigerAir and Virgin Australia. International flights can be booked with airlines such as Singapore Airlines, Japan Airlines, Etihad Airways, Air France, Cathay Pacific and more.
The verdict?: Both provide plenty of airline options but Flight Centre offers more choices for both domestic and international airlines.
Any other differences worth noting?
Cancellation policies: Flight Centre cancellation fees depend on the service booked, so fees vary. Webjet’s cancellation fees differ based on the circumstances and Third Party conditions.
Read the fine print before finalising your booking.
Sign up policies: There is no need to have an account to purchase anything through Flight Centre. When booking through Webjet you do not need to sign up, however there is an option to sign up for faster checkouts in the future.
What are deals like?
Flights, cruises and holiday package deals are available on Flight Centre. Previous deals on Flight Centre are $799 return fares from Australia to London and $1 return fares on domestic routes. Deals are updated daily and can be found on the Flight Centre deals page.
Flight specials are found on Webjet and holiday package deals are available on Webjet Exclusive. Popular deals include deposit deals where a minimum of $99 is put as a deposit for holidays around the world including cruise and rail journeys. Flight specials include international and domestic deals of the week plus more.
The verdict?: Both offer deals on the same range of travel products but Flight Centre’s website is easier to navigate and find top deals.