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Flight Centre vs Webjet

Two of Australia’s most popular travel agencies are compared head-to-head to help you book with the right one.

Stephanie Yip
Stephanie Yip

Updated

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We've done a side-by-side comparison of Flight Centre and Webjet to check the difference between their offers, fees, customer service and more.

The two companies are very similar, but with this close look, you’ll be able to make a call on which travel agency is best for you.

TL;DR: Our verdict

The winner: Flight Centre wins with its wider range of products and overall cheaper fares in a like-to-like comparison of flights. Additionally, Flight Centre doesn't charge as much as Webjet for booking fees, and it offers a price drop protection through its Captain's Package.

Flight Centre vs Webjet

FeatureFlight CentreWebjetVerdict
What can I book?
  • Flights
  • Holiday packages
  • Hotels
  • Cruises
  • Car hire
  • Tours
  • Travel insurance
  • Global SIMs
  • Travel money
  • Rail passes
  • Flights
  • Holiday packages
  • Hotels
  • Cruises
  • Car hire
  • Tours
  • Travel insurance
  • Motorhomes
Flight Centre
Can I price match?No, however, if you purchase the Captain's Package, which starts from $9.95 per person, you will receive price drop protection. If your airfare drops before you fly, Flight Centrel will pay you back the difference.No, Webjet only offers a 30 minute price freeze. This means that if your flight price increases while you're booking you'll only be charged the amount you saw, so long as you purchase it within 30 minutes. A booking price guarantee fee is charged for this service. This starts from $12.95 for domestic flights.Flight Centre
Is there lay-by or a payment plan?Interest-free finance is available for flights or holidays costing $999 or more. A $99 annual fee applies. Finance is subject to approval.Webjet offers 12-month interest-free payment plans on selected purchases of $250 or more. Finance is provided by HSBC. Afterpay is also available for small purchases.Both
Any booking fees?Online bookings incur a $9.99 fee for domestic flights and a $21.95 fee for international flights. Fees are per person, per booking.There is an online servicing fee of $21.95 for domestic flights, $24.95 for NZ/Pacific flights and $32.95 for international flights. A booking price guarantee fee is applied at $12.95 for domestic flights, $14.95 for NZ/Pacific flights and $21.95 for international flights. Airlines may charge additional fees.Flight Centre
Is there online chat?Yes.Yes.Both
Is there a loyalty scheme?No.Webjet has multiple rewards programs with NAB Rewards Signature Card, American Express Membership Rewards and Bankwest.Webjet
What are my payment options?
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • PayPal
  • Poli
  • Visa Checkout
  • Masterpass
  • Visa
  • Mastercard
  • JCB
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Visa Checkout
  • Webjet gift card
  • Poli
  • HSBC Interest Free
  • American Express Membership Rewards
  • Bankwest Rewards
  • NAB Rewards
Webjet
Can I book round-the-world fares?Yes, the full list can be found here.Yes, round-the-world fares can be built through the multi-city option.Both
Can I book multi-city fares?Yes, but you can't do it yourself. You must get a quote from an agent.Yes, you can build your own itinerary and compare prices online.Webjet
Any features to find the best price?Select destinations feature a comparison of the cheapest, quickest and hottest flight options.Webjet's cheap flight finder lets you to search for the cheapest flights and compare prices for different cities.Both

Which is cheaper?

When comparing the same flights Flight Centre comes up cheaper. It also charges less in booking fees — domestic flights incur a $9.99 fee, whereas Webjet charges $21.95. If you purchase price drop protection with the Captain's Package you'll also be refunded the difference if you find your flight at a cheaper price. This is valid up until the date of departure.

The verdict: In our like-for-like comparison Flight Centre is the cheaper option.

Which offers a wider range of airlines?

Both Flight Centre and Webjet offer a wide selection of domestic and international airlines that fly to destinations around the globe.

Flight Centre provides airfares for 67 airlines worldwide. Domestic flights include airlines such as Airnorth, Jetstar, Qantas, Rex, Tigerair and Virgin Australia. International airlines include American Airlines, British Airways, Emirates Airline, Etihad Airways, Fiji Airways, Qatar Airways, Royal Brunei Airlines and Thai Airways.

Webjet provides airfares for 56 airlines worldwide. Domestic flights include airlines such as Qantas, Jetstar, Rex, TigerAir and Virgin Australia. International flights can be booked with airlines such as Singapore Airlines, Japan Airlines, Etihad Airways, Air France, Cathay Pacific and more.

The verdict: Both provide plenty of airline options, but Flight Centre offers more choice for both domestic and international airlines.

Any other differences worth noting?

Cancellation policies: Flight Centre cancellation fees vary depending on the service booked. Webjet's cancellation fees differ based on the circumstances and third party conditions.

Read the fine print before finalising your booking.

Sign up policies: There is no need to have an account to purchase anything through Flight Centre. When booking through Webjet, you do not need to sign up, however, there is an option to sign up for faster checkouts in the future.

Flight Centre vs Webjet: Who won?

Flight Centre nudges ahead with an overall cheaper price (when comparing like-for-like flights) and smaller booking fees. It also offers a price drop protection for a fee of $9.95, round-the-world fares and has layby options for holidays and flights costing $999+.

To summarise, here's a list of both companies' winning points:

Flight Centre

  • Wider range of travel products
  • Offers price drop protetion up until the date of departure through its Captain's Package
  • Booking fees from $9.99 per person, per booking
  • Offers cheaper flight fares based on a like-for-like comparison
  • Sells flights for a wider range of airlines

Webjet

  • Can earn rewards points with American Express, NAB and Bankwest
  • Wide range of payment options, including Afterpay and JCB
  • Lets you build your own multi-city itinerary online

Flight Centre and Webjet deals

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