How to fix your mobile APN connectivity problems

Alex Kidman 25 August 2017

Configuring your Internet settings for your new mobile or tablet doesn't have to be a stress with our handy guide to Australian mobile network APN settings.

When you drop a new SIM into a mobile phone, tablet or laptop, what should happen is that the SIM card should hook into your mobile provider's network and pull down the settings it needs to work optimally on your carrier.

In many cases, all you need to do to enable your phone's calling, messaging and Internet features is drop in a new SIM, and possibly do a single reboot of the device to be up and running.

But what if it doesn't work? That's when you need to know the APN settings for your carrier, and how to apply them to a given device. We've listed the APN (and associated MMS and data settings) for each Australian carrier below, as well as how to apply them to a range of popular devices.

Apple iPhone/iPad users

Head to the Settings app, then to Cellular, then to Cellular Network. That's where you can enter or alter the existing APN information for your device. In some cases you may find these details blocked out by your carrier. In that case, your best bet would be to contact your carrier with your precise device type and problem, because if they're not going to let you fix the problem manually, it very much does come down to their support to do so.

Bear in mind that the ability to access mobile networks won't be present if you're using an iPad that only has Wi-Fi connectivity, because there's no facility to add a SIM card to those devices.

Android users

The exact naming varies a little by Android device type, but typically open up Settings, then Connections, then Mobile Networks and finally Access Point Names. From there you should be able to adjust the existing registered APNs as well as add new details as needed.

Australian APN settings

Like most matters relating to technology, accuracy is crucial, so correctly connecting involves adding the correct details in each case.


Telstra's settings also apply to customers of Boost Mobile, although for other MVNOs on the Telstra Wholesale network, such as Woolworths Mobile or ALDImobile, see below.

Telstra APN settingsInternet dataMMS
MMS Proxy10.1.1.180
MMS Port80
MMS ProtocolWAP 2.0
Authentication TypePAP
APN Typedefault,suplmms

Telstra also provides extensive support for getting mobile devices online from its own site.

Telstra MVNOs

Telstra's MVNO carriers, such as Woolworths Mobile, ALDImobile and others, use "parts" of the Telstra 3G and 4G network, and that means that different APN settings are required:

Telstra MVNOs (ALDImobile, Woolworths Mobile, Cmobile Blue)
Name: Mobile DataMobile Data
Proxy:(leave blank)
Port:(leave blank)
Username:(leave blank)
Password:(leave blank)
Server:(leave blank)
MMS proxy:
MMS port:80
MMS Protocol:WAP 2.0
Authentication: (leave blank)(leave blank)
APN type:default,dun,supl,mms


Optus advises that if you're using an iPhone or BlackBerry device you shouldn't need to adjust your APN settings as these are handled as part of the carrier setup process on any new device. For other devices, if you're having issues, check that your APN settings match the settings below

Optus APN settings
Name: Optus Internet
APN: internet (If data is not working, use: yesinternet)
4G APN: yesinternet (requires compatible plan/device)
APN Type: Internet or blank
Username: Not set or blank
Password: Not set or blank
Server: Not set or blank
MMS Protocol (For Android 2.1 or higher): WAP 2.0
MMSC: Not set or blank
MMS Proxy: Not set or blank
MMS Port: Not set or blank
MCC: 505
MNC: 02
Authentication Type: PAP (or CHAP on some devices incl. Mac OS-X)

Optus widely wholesales its network, which means that these APN settings may also apply to customers on other Optus-based services such as amaysim, although it's worth checking with your MVNO, as many advise that simply adding the APN name should be enough to enable Internet services.

Virgin Mobile

Virgin Mobile operates on the Optus network, which broadly means that it uses the same APN settings as Optus customers for most services. However, if you're on an older 3G-only device, you can alternatively use Virgin Mobile's own APN services. Bear in mind that being 3G-only, these will by their nature generally be slower.

Here are the relevant APNs for Virgin Mobile customers wanting to use the full Optus 4G network:

Virgin APN settings (using Optus 4G APN)YESINTERNETMMS
MMS Proxy-
MMS Port-8070
MMS Protocol (Android 2.1+)WAP 2.0WAP 2.0
APN Typeinternet or defaultMMS

And here are the 3G Virgin Mobile only APN settings:

Virgin APN settings (using Virgin 3G settings)VirginInternetVirginMMS
MMS Proxy-
MMS Port-8070 or 9201
MMS Protocol (Android 2.1+)--
Auth TypeNormalPAP
APN Typeinternet or defaultMMS


Vodafone's APN settings vary a little depending on whether you're accessing via a smartphone or simply a feature phone.

Vodafone Internet Smartphone settings
APN Typedefault

If you're using a feature phone, your primary need for APN settings is to enable TXT/PXT features. Here are the details you need if your phone isn't working:

Vodafone feature/WAP phone settings

If your only concern is accessing PXT/MMS services, here are the details you'll need:

Vodafone PXT/MMS settings
NameVodafone AU-MMS
MMS Proxy10.202.2.60
MMS Port8080
APN typemms

If you're using a Vodafone-supplied pocket Wi-Fi router device, the only setting you should need is the APN, which is

Vodafone also provides a facility for APN settings to be automatically configured for many popular phones, which you can find here.

If you're on a Vodafone-based MVNO such as Kogan Mobile, those same APN settings will generally apply, but if you do hit trouble, it's worth checking directly with your carrier to see if there's a smaller tweak required to get your services up and running smoothly.

Latest mobile plans headlines

Latest mobile plan deals on finder

Ask an Expert

You are about to post a question on

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, read the PDS or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms and Conditions and Privacy Policy.
Ask a question
Go to site